OBDeleven Reviews 4,370

Reply from OBDeleven

Nov 6, 2025

Greetings Robert,

Terribly sorry to hear about the One-Click App incompatibility with your son's vehicle. We've got a customizations page on our website that lets you view which apps would be available for your car before using anything, but ultimately, certain functionalities also rely on specific vehicle equipment, manufacturing date or even software versions of control units, hence scanning the car with OBDeleven first refines the list of available and compatible options shown in-app.
Additionally, our customer support team is always at the ready to assist you with any such difficulties related to our pre-made One-Click Apps, including failed or flawed activations. If your son hasn't yet contacted us, we strongly recommend reaching out to our specialists via the in-app Help Chat for assistance on this matter. Our support crew will double-check how it all went down, verify any issues with the one-click app's activation, and gladly return any wasted Credits for its activation.
We sincerely apologize for any confusion or frustration caused by the use of our One-Click App services so far. Hopefully, our agents will lend a helping hand in resolving the matter swiftly. Please let us know how it goes, as your feedback helps us better understand user needs, as well as assure better customer service.

Reply from OBDeleven

Oct 27, 2025

Greetings Scott,

We apologize for the inconvenience you encountered with your OBDeleven device and any frustration caused by the interaction with our customer support specialists. Your feedback is essential to us, and we take your comments seriously.
We do our best to be transparent to our users about exactly what each OBDeleven entry point, plan and device bundle offers, but it seems that we still need to work on delivering this information better to avoid further confusion. While changing your brake pads is likely just as simple as using a ready-made One-Click App with our device, it's a terrible shame to hear that the device itself was at fault. Luckily, we accept 14 day returns and have a 2 year warranty against such malfunctions, so your return will yield a full refund once it's wrapped up.
In response to your dissatisfaction with the 10% discount offer compared to our ongoing sale (on our website), it's important to clarify our support team's role and procedures. Our specialists act in good faith to address user concerns promptly. They operate independently of sales activities, ensuring that all customers receive fair and consistent treatment. The 10% discount offered was intended as a gesture of goodwill (it also exceeds the lifetime of the sale and can be used at a later time), and we apologize if it didn't meet your expectations at the time.
We value your time and insights provided and will work on clarifying the flow of feature-use information for all our users to avoid any such confusion and streamline the starting experience of OBDeleven.

Reply from OBDeleven

Oct 16, 2025

Hello, Mullane,

We appreciate you taking the time to share a moment of your OBDeleven experience so far and regret to hear about the challenges you've face with the Ultimate Plan while tinkering with your G30, which is a model of BMW that OBDeleven supports with a variety of diagnostic and customization features. Prior to the launch of OBDeleven 3, our plans (both Pro and Ultimate) were more geared toward VAG car drivers, but we've since expanded the compatibility to other brands, including BMW to enhance the experience for our whole audience, bridging gaps in missing features and introducing new ones over time. Compatibility with specific vehicle equipment is crucial for successful One-Click App (OCA) activations and our help specialists are always able to assist with failed or flawed OCA customizations.
Regarding refunds, our policy states that using any feature of an activated plan signifies its usage, in your case - that's the credit-free OCA activation - making the bundle non-refundable. Your understanding is appreciated on the matter.
We also urge you to not cease investigating the failed OCA activation at the first glance, as there's a chance that a minor workaround exists and our customer support team can help you reach a breakthrough, and utilize our pre-made customizations effectively. You can reach our support crew via the in-app Help Chat or the Support tab on our website, or by continuing your ongoing Email communication, whichever is more covenient for you.

Reply from OBDeleven

Oct 9, 2025

Hello João,

Thanks for taking some time to leave us some feedback. We're pleased to hear that you've found our services up to par and are sorry for any difficulties encountered when interacting with our customer support team. We understand just how frustrating it can be, not to receive swift assistance on a concerning subject at hand. We're actively working on improving and optimizing our help crew's efforts to better meet user expectations, so any specific insights in what went wrong would greatly assist us in ensuring it doesn't happen again. Feel free to edit your review (text) and share more details on what you think our specialists can do better for you.
Thanks again, for sharing your thoughts. Looking forward to your follow-up.

Reply from OBDeleven

Oct 6, 2025

Hello Brian,

Thank you for sharing your experience with us so far. It's a shame to hear that you haven't found our device or services helpful - let's rectify that, shall we?
What's exactly concerning you regarding your purchase, device or any of its functionality? We'd love to strike up a conversation about any questions you may have about OBDeleven. You can reach our customer support team via the in-app Help Chat. Keep in mind that we're based in Lithuania, hence our support crew operates during local business hours, between 7:00 AM and 6:00 PM (UTC+3), excluding weekends, thus reaching our helping hands over the weekend always involves some delays, unless our AI-powered assistant (CAN) manages to resolve things for you. If you have already reached out to our support team, please check in on that chat this week, as our specialists will undoubtedly get to answering your questions if the chat wasn't resolved by CAN, and was escalated to our agents. Your patience and understanding are greatly appreciated in the interim. Let's solve this together!