Absolutely disgraceful company, ordered 2 items 1 arrived, apparently I have received both, but I haven’t! Contacted them explaining situation and all I have received is numerous emails & photographs... See more
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Yet another worthless website that charges you a monthly fee and provides nothing more than Chinese garbage. I personally am not willing to sell Chinese garbage and then deal with returns left a... See more
Company replied
If you use Shopify, and want to use products from Ali express, DO NOT USE Oberlo!!!! Oberlos prices differ drastically when trying to set up your inventory. The price difference between what... See more
very bad import app , not recommendd guy seriously they always give this error without any clue Unfortunately, this product does not comply with Oberlo’s Terms of Service. Please find another pr... See more
Company details
Information provided by various external sources
Oberlo is the leading marketplace for entrepreneurs to search and find products to sell online. The platform connects merchants with suppliers who ship products directly to consumers. This method, known as dropshipping, significantly lowers the barrier to entry for entrepreneurs. Since the company’s founding in September, 2015, Oberlo merchants have sold over 85 million products around the world. For more information, please visit https://www.oberlo.com
Contact info
United States
- hello@oberlo.com
- oberlo.com
1.2
Bad
432 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Not Fit for UK Market
We're trying Oberlo but desperately looking for another dropshipper who can supply fashion items much more quickly. This app is not suitable if your business serves consumers in the UK. This is the 'next day delivery' era and waits of 25, 30, 40 and even 50 days is a complete non-starter. Great app, but offering a customer experience that is 10 years out of date. The same products are available on Wish for less than we are being asked to pay.
If, Oberlo, you are serious, I have some advice:
Please find dropshippers with EU warehousing for us Brits.
Offer us much quicker delivery times, so we can provide the customer experience that consumers now demand.
This app is a great idea but completely useless if you are serious about delivering exceptional user experiences on your website. The maximum delivery time should be 7 days.
Very disappointed.
October 13, 2018
Unprompted review
Reply from Oberlo
Hi Belinda, this is Anna from Oberlo. I’m sorry to hear we’ve let you down with shipping to the UK. Of course, we also do our best to prioritize your customer’s happiness. At this time, the logistics of shipping does not allow overnight delivery from Chinese suppliers for a low cost. Although you might think this would deter customers, we've seen it does not stop many of them from ordering!
We’ve got many successful dropshipping stores that are able to get around this shipping window by letting customers know ahead of time and offering free shipping. Alibaba generated 39 billion dollars this last fiscal year, proving customers are willing to wait! Here’s a great guide we’ve written on how to combat this issue as well (http://bit.ly/2Eiieds).
If you are ever interested in trying dropshipping with us again but still have hesitations, reach out to us hello@oberlo.com and we can go through it together! Most importantly, thank you for taking the time to share feedback with us. -Anna
Oberlo is part of the Shopify group
Oberlo is part of the Shopify group, and they are a nightmare to deal with!
If you're a Shopify ecommerce user you are heavily persuaded to use Oberlo because they have "verified suppliers".
We tried a couple of these suppliers and they were slow and useless. One didn't even deliver the goods.
We also found charges from Oberlo on our credit card that made no sense.
WARNING- don't deal with Shopify / Oberlo it's just a big scam with so many charges that your margins will disappear.
As others have said, when you try to deal with them they are evasive and in total denial. Once they get your money they will NEVER give you a refund just play lots of games.
Just make a complaint to consumer affairs.
September 23, 2018
Unprompted review
Reply from Oberlo
Hi Maurice, Paco here from Oberlo. It sounds like you've had a terrible experience with Shopify & Oberlo, very sorry to hear that. I can imagine your frustration if you've not been refunded for money that is owed to you and I'm also disappointed to learn that the support has given you the runaround, that's not how our personnel are trained to operate and I'd like to extend our sincerest apologies to you for how you were treated. We're genuinely interested in helping merchants succeed and clearly, we failed you here. I'd love to learn more about your situation. If you'd like to email me, you can email hello@oberlo.com Attn: Paco and I'd be happy to continue the conversation and investigate the events that took place. Warmest regards.
Absolutely disgusted!
Absolutely disgusted with their customer service! Upgraded to their $29 plan and cancelled 5 minutes later without using it as we decided to go with Dropified instead. They REFUSED and lied by saying we used it which we absolutely didn't as it was rubbish!
September 5, 2018
Unprompted review
Reply from Oberlo
Sorry to hear about your negative experience with our customer service, Shaina. I can most certainly appreciate your frustration and we sincerely apologize that you've had such a poor experience. The answer you received was in error. The fact is that you can be credited back for the unused days, provided you didn't upgrade for the sole purpose of processing more than 50 orders and the quickly downgrading again -- it sounds like you did not do that in this case. You're entitled to an app credit via Shopify that can be used against all other apps you operate in your store (Dropified, for example). I completely understand your disdain for the service you received, I'd feel the same way. That being said, I would like to encourage you to call Shopify Support or and explain the situation over the phone or live chat. You will be credited back for the unused days (roughly $28USD). I am confident that emailing hello@oberlo.com as well will result in a credit to your account. Again, we apologie profusely that you had a poor experience and wish you the very best with your eCommerce business in the future.
Maybe too good to be true!
I’m giving three stars base that i READ that is THE place to be if you are a e commerce entrepreneur. Got my email confirmed but then i count sign in..NEVER!
I live in Central America, is it a location issue? Shouldn’t it be global?
Would love to give an update if there is a chance to actually tri it
July 11, 2018
Unprompted review
Reply from Oberlo
Hi Mela! Sorry to hear about your difficulty accessing Oberlo. The referral to check us out is flattering and we apologize for letting you down.
We did have a slight connection error at the time of you posting. It was not because you live in Central America, it affected a few different locations. Our developers were on it and fixed it quite quickly. Could you please try to access it again? We’d love to have you check out Oberlo!
If you’re still having difficulty, please let us know immediately at hello@oberlo.com. Our support team can check out what is going on, and escalate to our developers if need be for you. Your patience is extremely appreciated. We’re always trying to be better and your feedback is going to help us get there, thank you!
1 Star for the Suppliers
I give 1 star not to the application but to the suppliers they work with. The core of the app are the suppliers from China.
The app works perfectly, it is affordable and has all the features you can imagine. It's a dream of a starter.
At first steps everything is fine. You don't notice that anything is wrong before your first 20-30 orders. After that undelivered orders and wrong orders are piling up and getting out of control. The suppliers would not refund them and will keep giving standard answers like you have to wait for 1-2 weeks (when 1 month is already passed or the order was shipped to a wrong country) or simply reply with one word after your lengthy explanations, Why?
This is taking so much time and creating so much frustration on the customer side that I would better not do any business than see the undelivered orders, unhappy customers and disputes piling up.
May 31, 2018
Unprompted review
Reply from Oberlo
Sorry to hear about your negative experiences with suppliers Vera. They are a factor that can cause a lot of frustration with dropshipping for sure. This is why we have our own suppliers in the app under Oberlo Supply. They have signed a contract with us so if you experience problems you can contact them directly or our Supply Team can get involved on your behalf. If there are constant complaints about the supplier and they do not change we will remove them. We are always working to be a better app and to offer better suppliers to our merchants. Apologies about letting you down but hope we can work together in the future and be a better support!
Good interface and easy to setup
May 9, 2018
Unprompted review
Reply from Oberlo
Thank you for your kind words Rohit! We work hard to make our interface as intuitive as possible. Great to know that's a feature important to you as we will continue to make it even better!
Worst customer service ever
Worst customer service ever ! I'm using Oberlo for my e-store and what can I say...I had problems with all my orders and they never replied to any of my email or tweets. It's like they don't have any customer service. It's a shame that it is the only app for dropshipping because of this they don't care about the service.
I advise you to reach someone with some experience to help you because they wont. WORST CUSTOMER SERVICE EVER !
April 5, 2018
Unprompted review
Reply from Oberlo
Hello Holger. Extreme apologies about your experience with Oberlo. It's not easy to manage orders if you can not get ahold of any support. However we do have an entire support team ready to help you. Anytime you are logged into your Oberlo app there is a permanent chat icon in the bottom where you can directly access our support. Or you can always email hello@oberlo.com. If you'd like we would be more than happy to investigate and see where you previous requests went! Thank you.
Bad Service
Bad service lots of returns and non responsive suppliers. Should have figured it out by checking past stores, all closed down...
February 20, 2018
Unprompted review
Reply from Oberlo
Thank you so much for your feedback Kevin. We are extremely sorry you had to deal with returns and unresponsive suppliers, that does not make doing business any easier. We are always looking to become better so please let us know if there is anyway we can work to remedy this situation!
I use Oberlo for my Shopify store
I use Oberlo for my Shopify store. So I bought mascara back in beginning of Dec 17', I haven't received it yet.
Plus after ordering it, the fraud dept. from my bank called me.
My card was used (unsuccessfully) in Bethlehem for a AT & T bill.
Use to have Doba, an thinking of going back. They have an excellent rating w the BBB
January 11, 2018
Unprompted review
Reply from Oberlo
Hey Mariam. Very sorry you had such a negative experience just trying to order mascara. Sometimes things get delayed but that is simply too long. Should you take a chance with us again or still have an issue with this order please reach out to our support at hello@oberlo.com. We would be happy to investigate and make sure you get your product! Thank you also for the feedback, we are always trying to improve!
They don’t have a customer service …
They don’t have a customer service phone number. Who gets away with that? Their App doesnt load all of the pictures from the products on to the Shopify products page. Only 1 or 2 pictures transfer.
Wasting time trying to find someone to help.
January 11, 2018
Unprompted review
Reply from Oberlo
Hello John, sorry we do not have phone support. We do have a chat widget available at all times in the app or you can email us at hello@oberlo.com with any question. Otherwise in the future should you prefer calling we are fully supported by Shopify and you can reach them at 1 (888) 746-7439! :)
Also if you’re in the position again when importing items you can select additional ones so it is not limited to 1 or 2. If you have a hard time with this please chat in or give Shopify a call and we would be happy to walk you through it. Thank you for the valuable feedback however as we strive to make the platform more user friendly!
Without oberlo shopify is so difficult …
Without oberlo shopify is so difficult to use
January 8, 2018
Unprompted review
Reply from Oberlo
Hey Bro Bro! Thanks so much for your kind words. We work hard to make sure Oberlo is easy to use for you to use so those words mean a lot. If you ever have any questions or troubles please do not hesitate to reach out to us and we would be happy to help! :)
The experience Oberlo gives is …
The experience Oberlo gives is overwhelming. The apps and channel connections available definitely provides the much needed help for advertising your shop getting your brand in front of many potential customers. Easy of use and sells.....
- Mark
January 8, 2018
Unprompted review
Reply from Oberlo
Hey Mark! Thanks a lot for the good words. Hope everything's going well with your ecommerce project! 💯
Everything you need as an online …
Everything you need as an online seller!!! Good job Oberlo!
January 7, 2018
Unprompted review
Reply from Oberlo
Thanks so much for the kind words! Happy dropshipping! :)
Reply from Oberlo
Thanks Jonas! We just want to help the path to success be easier, appreciate it! 😊
Reply from Oberlo
So happy to hear Simba! There is so much to explore and that’s what keep it fun! Check out Oberlo.com if you’re looking for more to read or reach out if you have any questions 🚀
Easy to use and self explanatory
Easy to use and self explanatory. i like it
January 6, 2018
Unprompted review
Reply from Oberlo
Great to hear it is easy to use Orlando. If there is anything you have trouble with reach out to us and we would be happy to help or point you in the right direction ⭐️
My mind is blown at how amazingly easy …
My mind is blown at how amazingly easy and valuable Oberlo is for my website. I am so happy I found this tool.
January 6, 2018
Unprompted review
Reply from Oberlo
Glad to hear you find it easy to use. We are happy to be a tool for your success! 😊
The best app ever made for …
The best app ever made for Dropshipping. It just makes everything so easy. The best part was importing the pictures from Ali. In addition, the support team is really humble and always ready to help!!!
January 6, 2018
Unprompted review
Reply from Oberlo
Thank you kindly for your words. We work hard to help you succeed and this means a lot! All the best of luck and let us know if you need anything 🏆
Very efficient to do business!!!!
January 6, 2018
Unprompted review
Reply from Oberlo
Happy you like to do business, we like to do business with you too! 😃
Great app for shopify
Great app for shopify! Its so easy to fulfill orders!
January 6, 2018
Unprompted review
Reply from Oberlo
Great to hear! Here’s to more orders for you to be filling! 📦
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