So easy to arrange brilliant service never known anything so smooth will use again
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same day booking, very easy to deal with and very helpful! Would happily use again if moving house again. Deposit and extra owed money refunded promptly. 5*
Company replied
Situated in a convenient and very secure location. The containers are clean, new, the doors open and close easily
Company replied
Open all year 24/7 even Xmas day give deposit back asap absolutely no problems would recommend to anyone wanting a storage container
Company replied
Company details
Written by the company
O’Brien Self Storage – Storage Made Easy At O’Brien Self Storage, we make storing your belongings simple, secure, and stress-free. Whether you’re decluttering, moving home, or need extra space for your business, we’ve got a storage solution to suit your needs. Our sites across the North East are fully secure, with features such as CCTV, PIN-code access, and well-maintained units, giving you peace of mind that your items are safe. We offer a variety of unit sizes, from small rooms for personal items to large containers for larger loads, all at great value. We pride ourselves on friendly, helpful service. Our team is always on hand to answer questions and make sure your storage experience is as smooth as possible. With easy online booking and flexible rental options, O’Brien Self Storage truly makes storage easy.
Contact info
Durham Road, DH3 2TB, Birtley, Durham, United Kingdom
- 01915374236
So easy to arrange brilliant service…
So easy to arrange brilliant service never known anything so smooth will use again
March 25, 2026
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Thank you for your review. I'm glad everything worked well for you and that the process was smooth. We really appreciate your feedback. Thanks again John
Excellent secure facility 24hr…
Excellent secure facility 24hr security. Bone dry immaculately clean container.
March 18, 2026
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Thank you for the great feedback. We're pleased that the security and cleanliness met your expectations. Thanks again for choosing us. - John
Open all year 24/7 even Xmas day give…
Open all year 24/7 even Xmas day give deposit back asap absolutely no problems would recommend to anyone wanting a storage container
December 31, 2025
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Hi David,
Thanks for leaving a review :) much appreciated. Glad everything went smoothly for you, especially with access and the deposit return. Good to hear it all worked as it should.
All the best,
O’Brien Self Storage
Brilliant.
Absolutely brilliant. Fantastic support and thoroughly professional in ll aspects. Cannot recommend highly enough. Thanks to all.
February 5, 2026
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Hi Geoff,
Thanks very much for the kind words. We’re really pleased you were happy with the service. As a small team, it means a lot to hear this.
All the best,
O’Brien Self Storage
Same day booking
Same day booking, very easy to deal with and very helpful! Would happily use again if moving house again. Deposit and extra owed money refunded promptly. 5*
December 18, 2025
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Hi Tom,
Thanks for the great review ⭐
We’re happy we could help with a same-day booking and make things straightforward for you. It’s also good to hear the refunds were handled promptly. We’d be more than happy to help again if you ever need storage in the future.
All the best,
The O’Brien Storage Team
Situated in a convenient and very secure location.
Situated in a convenient and very secure location. The containers are clean, new, the doors open and close easily
December 5, 2025
Unprompted review
Reply from O'Brien Self Storage - O'Brien Storage Birtley
Thank you, Paul. We’re glad you found the site secure and convenient, and that the containers are clean and easily accessible. Thanks for choosing O’Brien Storage and for leaving such positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.