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Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of the application process and the quick approval for their cards. Many users praise the excellent service received, noting the helpfulness and professionalism of the customer service team. The mobile application is consistently described as very easy to use, secure, and effective for managing accounts and tracking spending. However, some people mentioned issues with payments, such as transactions failing or being charged multiple times, leading to distress. A few other people also felt that the customer service handling of certain situations, like card blocking or PIN changes, was disappointing and caused inconvenience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of application, setup, and... See more

Service

Consumers find service to be positive, with many expressing satisfaction and calling it excellent, great, and... See more

Application

People report positive experiences with the app, finding it easy to use, set up, and navigate. Customers... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick applications, decisions, and card... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only... See more

Company replied

Rated 5 out of 5 stars

* Very good services throughout my experience so far. * Quick fast acting. * Good swift respond when needed. * Highly professional. * Staff is good and Cooperative when required. Ocean Finan... See more

Company replied

Rated 5 out of 5 stars

Very easy to be authorised & the app is very helpful. The app is very easy to use, seems secure & displays all relevant information in 3 main screens but you can find the menu easily for more functio... See more

Company replied

Rated 5 out of 5 stars

Very easy application, everything spelt out in advance of what is due and when. Starting with right amount and hopefully improve credit rating by keeping payments in schedule.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Mortgage Broker

Written by the company

Ocean Finance has been helping people with their finances for more than a quarter of a century. That means we’ve not only stood the test of time, but we’re experienced too! We’ll help you find the right product for your needs and situation – even if you have bad or adverse credit.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Haven’t really had it long enough

Haven’t really had it long enough

April 3, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Very easy application

Very easy application, good communication. Thanks!

March 2, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

I need a card for future back up in the…

I need a card for future back up in the summer for my holidays

March 31, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the 5-star rating. If you have any feedback or suggestions, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Excellent service

Excellent service, best credit card I've had, thumbs up 👍🏻👍🏻 from me

March 31, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Helpful

Made everything simple and kept me updated. I felt valued and supported.

March 31, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

This is great to hear, thank you so much!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Very clear statement 👌

Very clear statement 👌

March 31, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it!

The Ocean Customer Contact Team

Rated 4 out of 5 stars

Starter. Quick and easy no hassle and verry helpful

I found it quick and easy verry helpful with out any hassle

March 27, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 4 out of 5 stars

Great service and very helpful

Great service and very helpful. thank you.

March 25, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at contactus@ocean.co.uk. We would love to hear from you!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

I found Ocean Finance very easy to use

I found Ocean Finance very easy to use. Great fast straightforward application and decision. I recommend.

March 12, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

New Ocean card accoint?

I have not received an ocean card?

March 24, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Hi, thank you for your review, although we are sorry to hear that you have not received your card.

The Ocean Credit Card is powered by Capital One, who acts as the lender and is responsible for the processing of applications and the ongoing management of customer accounts.

For this reason, to query the whereabouts of your card, you’ll need to speak with their Applications Team who are available 24 hours a day on 0800 952 0260 and will be happy to help you.

Thank you, and again, we apologise for any inconvenience.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Very helpful and helpful good rate it’s got me…

Very helpful and good rate it’s got me out of a jam.nice staff especially on the phone help me with everything

March 21, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Super easy application and instant…

Super easy application and instant decision, card came quickly and all instructions for the app were very easy to follow and set up. Very happy with the service so far A*****

March 24, 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

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