Ocean Flooring Reviews 49

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Paid for expensive laminate flooring instead they gave me cheap yellow carpet. The fitters were having a bubble they just place it on top of the floor and said even bob the builder cant do a better jo... See more

Rated 5 out of 5 stars

Phil at Ocean Flooring was extremely helpful while we were deciding which flooring to have in our newly built house. Nothing was too much trouble with samples provided and no pressure on making a deci... See more

Company replied

Rated 5 out of 5 stars

LVT and stripy carpet. Ocean Flooring supplied and fitted our LVT flooring throughout our bathroom, kitchen and living room as well as a gorgeous stripy stair carpet. We found their prices to be ver... See more

Company replied

Rated 5 out of 5 stars

5 stars is not enough! I don't think I have dealt with people so friendly, polite, thorough, efficient and reliable ever. Not only that, the value for money they offer is excellent. I wish they did re... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Ocean Flooring Brighton, covering Brighton & Sussex. A friendly, personal company specialising in all floor coverings including carpets, wood floors, Karn..


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always use Ocean Flooring

I renovate properties and always use Ocean Flooring for my personal new flooring and for that of my clients. Andy is excellent and will go above and beyond with his customer service.

December 7, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thanks Sharon - it's always good to have regular happy customers!

Rated 5 out of 5 stars

Really pleased

The sisal runner was professionally installed and looks amazing. Really pleased with everything.

Andy has been really friendly and helpful.

November 25, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thanks Sasha for taking the time to review us.

Rated 5 out of 5 stars

Professional, friendly and very reasonable

Professional, friendly and very reasonable. Did my hallway and bedroom, placing some very old laminate.

Went the extra mile and worked around a bed and desk which would have been very difficult to move.

Having them come over with the samples and handle the whole job made things so much easier.

Highly recommended!

October 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ocean Flooring came as a recommendation and lived up to the promise of great service and quality product. The carpet fitter was meticulous and the attention to detail really shows. I'm really pleased with the outcome and would thoroughly recommend them myself.

September 24, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Many thanks Vanessa for such a lovely review. So glad you are happy with your new floor.

Best wishes, The Ocean Flooring Team

Rated 5 out of 5 stars

excellent carpets from excellent people

I have bought carpeting from Ocean Flooring a number of times. They are always extremely helpful, friendly, punctual .. and good at communicating. Their products are good value for money and the fitting service is excellent. Highly recommended.

August 10, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thank you for being such a loyal customer and also leaving us such a lovely review. Look forward to working with you again.

Best wishes, The Ocean Flooring Team

Rated 5 out of 5 stars

Top service from start to finish!!!

It was an absolute pleasure to deal with Ocean Flooring for our hall and stairs carpets. Typically, we chose a carpet that isn’t a straightforward one to fit but this was never a problem for them.
Andy, who came to measure and price, was really friendly and a joy to deal with and so was the fitter who arrived on time and worked hard all day on the job. The finished result was absolutely spot on!!!
Being a builder myself, I am very aware that the final finish on any job has to be top notch and I can say that the fitting is absolutely faultless!!

They have a good range of products to choose from, are well priced and are extremely professional from start to finish.

Ticks all the boxes for me!!
Would highly recommend!!

July 26, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thank you for such a lovely review, glad you are happy with your new floor.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

First class service

The quote from Ocean flooring was for vinyl flooring at our local museum. It was considerably cheaper than the rest but I had no need to worry as the work was carried out to the highest standard in the timescale agreed.

January 30, 2020
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Many thanks Mike for taking time to review us. We are really happy that you are pleased with your new floor.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! I wouldn’t choose any other company for engineered wood flooring in the future. Home visit to discuss products and get a quote was friendly and informative. Chosen product is fantastic quality. Delivery and fitting was all timely and I’m so happy with the finished results, which all happened in a day. The fitting and quality is superb and everything I wanted. Contact was kept throughout the process. My dream floor came to life and I’m trusting Ocean with my shutter blinds in the new year too.

December 12, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thank you for such a lovely review . We're so happy that you are pleased with your new floor and look forward to installing your shutters in the new year!

Have a great Christmas....

The Ocean Flooring Team

Rated 5 out of 5 stars

Excellent service, communication and quality

Excellent service- excellent communication- fair price for excellent quality carpet. Reliable local firm who I would definitely use again.

August 4, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Dear Charlotte,

Many thanks for taking the time to send us a review. Really pleased that you are happy with the service you received.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

The best there is

They are very friendly and totally professional - just what you want from people coming into your home. Really highly recommended

July 11, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Hi Paul.

Many thanks for the review... Glad you are happy with the service you received from us.

Best wishes, The Ocean Flooring Team

Rated 5 out of 5 stars

Really swift customer service

Really swift customer service. Told us the most cost effective way to replace a rented flat carpet to keep our costs down and one recommended to our taste. Joe who installed them, did a fantastic job! The carpet has made our flat feel like a new home! Couldn’t recommend them enough!

July 4, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Many thanks for your lovely review Gemma. Glad you were happy with the service you've received and we've passed your feedback onto Joe as well.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Professional, prompt and friendly.

Having used Ocean Flooring a number of times both for commercial and residential projects I would thoroughly recommend them. Professional, prompt and friendly, if any issues did arise (however small) they are always resolved speedily.

May 24, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Hi Ed,

Many thanks for taking the time to review us. It's great to know you are happy with the service you've received from us.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Having gone with a cheaper quote from…

Having gone with a cheaper quote from Station Road Carpets in Haywards Heath, for laying a sisal stairway, we were quite unhappy with the result. We had thought that, as the carpet was exactly the same carpet - sisal from the same manufacturer - the job would be the same, only we'd save a bit of money (£100). The upshot was that we asked Station road Carpets to take the carpet up and refund us as the fitter had used copious amounts of very visible sealant to "keep the sisal from fraying".It looked very unsightly!
I checked with Ocean Flooring to see if they would also use sealant, in which case we would have a rethink about sisal. They assured us that if the carpet were laid properly there would be no need for sealant. They didn't use it and had never heard of such a thing! To be fair to Station Road Carpets, they dealt with our complaint promptly, with no quibble and removed the carpet and gave us a refund. Ocean Flooring came and did the stairway and the difference in quality of workmanship is night and day. Richard, the fitter, as well as being highly skilled, was friendly and reassuring. You live and learn.....

April 23, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Many thanks for taking the time to give us feedback John. Glad it all worked out okay for you in the end.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Would definitely recommend!

I have used Ocean Flooring on several occasions and I have always been pleased with the result. Just had Karndean laid in my kitchen diner and hall. Looks fabulous. Andy has always been helpful and patient while I have been choosing. And the fitting has been to a high standard.

April 7, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Hi Linda,

Apologies for not responding sooner, we really appreciate the time you have taken to leave us a review.

Glad you are happy with your new floor.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Great value

Great value, super service and a very good installation
Would recommend to anyone !!!

Thanks Ocean Flooring

Regards

Mr Best

March 20, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Hi Mr Best,

Thanks so much for leaving us a great review. Really pleased that you are happy with the work.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Excellent

Excellent
This is the third time i have used Ocean Flooring, i would highly recommend them. Andy is very helpful always goes out of his way
to help and find the right flooring and at a competitive price. Great communication always does what he says he is going to do. His team are very efficient, polite, very considerate always do a great job.
I will be using them again and i would highly recommend them.
Thank you

February 14, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thanks so much for taking the time to review us Vanessa. Glad you are happy with the service...

Best wishes, The Ocean Flooring Team

Rated 5 out of 5 stars

Outstanding. I will recommend Ocean to family and friends.

I got very good service from Ocean. Clear communications, lots of choice. Once I said yes, they were very quick and efficient. Left everything clean and nice. And. little extras, like making a join that covered an existing broken tile in the corridor. Outstanding. I will recommend Ocean to family and friends.

February 12, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thanks so much for reviewing us Asher. Glad you are happy with the service you received.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Ocean Flooring were very first class…

Ocean Flooring were very helpful throughout the process from choosing the stair carpet to installing it. We were kept advised at all stages of the process from measuring up to the day it was put in place. They were pleasant to deal with at all stages.

January 4, 2019
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Hi William,

Thanks for taking the time to send us a review. Really pleased you are happy with your new floor and the service you received.

Best wishes, The Ocean Flooring Team.

Rated 5 out of 5 stars

Really fantastic all round service!

Really fantastic all round service. Selection of carpets was great and the fitter was really tidy, polite and nothing was too much trouble. I would highly recommend!

December 12, 2018
Unprompted review
Ocean Flooring logo

Reply from Ocean Flooring

Thanks Anna for taking the time to review us. Really pleased you are happy with your new floor.

Best wishes, The Ocean Flooring Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look