The overall service was excellent and I…
The overall service was excellent and I can’t complain, however the quality of the hair was a little bit lighter especially at the back and a bit of shedding
September 27, 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Ocean Hair is a South Africa-based premium wig and hair extensions brand, with a physical store in Durban and online at oceanhair.co.za. Founded in 2009, we have nearly two decades of experience in the hair industry, serving thousands of retail customers and wholesale dealers worldwide. REAL — Our Brand Core Real Human Hair · Real Quality · Real Store Experience · Real Original Footage · Real Fair Discounts · Real Trust Real Human Hair: Pure authentic human hair, zero synthetic blend. Real Quality: Factory-manufactured with strict quality inspection before every dispatch. Real Experience: Physical store in Durban — touch, test and try on in person. Real Content: All photos and videos are original real shot. What you see is what you get. Real Price: Transparent factory-direct pricing, no inflated fake discounts. Real Trust: Trusted by thousands of returning customers and wholesale dealers. Our Belief Beauty is infinite, free, and inclusive. A wig is not just an accessory — it is a way to transform, express, and embrace endless styles with confidence. Our Commitment Authenticity: 100% high-quality human hair, strict selection for every strand. Comfort: Continuously upgraded wig cap design for a breathable, effortless wearing experience. Diversity: Wide range of textures, lengths, curls and colors for every style preference. Quality Assurance: Direct factory supply, no middlemen — controllable quality at competitive prices. Sincere Service: From pre-sales consultation to after-sales maintenance, we are always here for you. Together with Ocean Hair, explore your infinite possibilities and meet your infinite beauty.
Contact info
1F103, The Wheel Shopping Centre (China Mall Durban), 55 Gillespie Street, South Beach, 4001, Durban, South Africa
- +27 74 254 8990
- service@oceanhair.co.za
- oceanhair.co.za
4.0
Great
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I bought online the weave when collect…
I bought online the weave when collect it, I am told to add another money because the sale is for online people who will also pay paxi but its was written. I asked for my money back some they are so rude. They are not reliable with their website. I am so upset that i no longer own a weave.
October 3, 2026
Reply from Ocean Hair
We’re sorry that the difference between our online and in-store offers caused frustration.
The R290 offer is an online-only special for orders delivered via PAXI. Our in-store special price has always been R350, which also applies to store collection. These conditions are stated on the product page, and we apply the same pricing consistently to avoid confusion.
Your payment was refunded during your visit to our store that day. It was never our intention to mislead you, and we’re sorry that the experience left you disappointed.
I got high quality hair,good service…
I got high quality hair,good service and in time delivery
September 23, 2026
The hair quality is so nice🔥🔥🔥
October 1, 2026
check your order video before they ship it because no returns
great quality and fast delivery
September 27, 2026
They sell Good quality hair,their…
They sell Good quality hair,their prices accommodates everyone,there's no specific target market,everyone is a target . Good quality hair and affordable prices at Oceans
September 25, 2026
The hair is so supper great
I love the service about the shop, the hair is so great I love the quality
September 19, 2026
The wrong hair colour came
September 17, 2026
Reply from Ocean Hair
We’re sorry the colour wasn’t what you expected. After reviewing the video you sent us, the colour appears consistent with the actual product and the colour shown in our product-page videos, rather than a different colour being sent.
Before dispatch, we send each customer an individual video of their wig for confirmation and only pack and ship once they confirm that everything is correct. For your order, we also sent a clear, detailed video, and no colour concern was raised when you confirmed it.
We understand that you feel the colour looks darker than expected. Hair colour can appear slightly different under different lighting conditions, which may explain the difference you’re noticing. Our wigs are made from human hair and can be professionally coloured if you prefer a different shade, although this is entirely optional.
We’re sorry for the disappointment and appreciate the opportunity to clarify what happened.
Eeasy and effecient service
ordered on Wednesday and received order on Monday via Courierguy. Satisfied with quality of hair.
September 16, 2026
Good communication and fast delivery…
Good communication and fast delivery and quality of the product topnotch
September 5, 2026
My order arrived within 2 days.
My order arrived within 2 days of placing it. I was very impressed with the correspondence from Ocean hair. They communicated with me through out my order.
September 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.