Still no ACTION RE WIFE FFSLLL ON TAXI FHDY PROVIDED DAY 1 OF CRUISE THE TAXIIFAHLT,I KNKW THEJR DETAILS, AS OCEANIA SHKULD HEARD THEY ARE SAYING THEY DID. NOT PROVIDE TAXI THAT IS RU... See more
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The worst customer service ever. The agents can seldom answer a question re costs, VISAs etc. Often tell you to check onboard ship or contact your travel agent. Shocking. Oceania's webchat is a jok... See more
I stopped using this line when it was taken over by NCL. Cost cutting and nickel and dimeing evident every where. More and more confusing special "offers" which go one on top of the other and real... See more
Just booked with Oceana for first time and advert lead me to believe that both $200 for excursions and wine and beer with meals was included. When my travel agent phoned to confirm it was either $20... See more
Company details
Information provided by various external sources
Oceania Cruises is a premium cruise line based in Miami, Florida, that operates six premium cruise ships on worldwide itineraries.
Contact info
Corporate Center Drive 7300, 33126, Miami, United Kingdom
- oceaniacruises.com
1.9
Poor
132 reviews
Hasn’t replied to negative reviews
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Very poor service in obtaining a refund…
Very poor service in obtaining a refund for my cruise cancelled on 25 April. Oceania stated that it would take 90 days for a refund, much longer than the 14 days required by law and the 90 days passed on 24 July and the money has still not been paid back to ROL, my booking agent, for them to pass on to me. I received an email on 17 July stating that the refund had been processed and would be with ROL"within a few days". 2 weeks later and this has not happened and all my emails to them have remained unanswered. This is appalling customer service and Oceania has gone from being my favourite cruise line to one I would never recommend or use again.
July 30, 2020
Unprompted review
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