No response
I have bought 3 bags of Aquaforest Bio Sand and some other stuff. The total was 700kr, I could have gotten free shipping for my order but there is a limit of 20kg. (At this point they were still responding to my messages.)
I ended up paying 158kr for my order to be sent in two separate packages.
I know that the shipping fee is expensive but the prices of the products that I bought are lower, compared to others, so I thought it was still worth it, and just paid the 158kr for delivery.
When I picked up the boxes from GLS, I could hear the sand moving inside one of the boxes. So I recorded the unboxing. Sure enough, when I opened the box, one of the sand bags was ripped open and the sand was all over the box.
I loss about 20% of the content of that bag of sand and the mess it made when I opened it.
I sent them a message via email to inform them about the condition of what I ordered when I got them. I mentioned that I sent the unboxing video and pictures on their Facebook messenger as the files were too big to be attached to an email.
But they never responded.
I understand that this kind of incidents happen during shipping or maybe it wasn't noticed in the shop when packing the orders.
But not responding was a choice. Not dealing with customers who received faulty products was a choice.
I wasn't even asking for a replacement or compensation of some sort. I simply want to let them know. They could have at least acknowledged the incident.








