Ocere Reviews 35

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great service and results. We have been working with Lee Bastin at Ocere for a while now and he has gone way beyond the call of duty to get us some great results. We wouldn't hesitate in recommending... See more

Rated 4 out of 5 stars

Thanks for the effort of Ocere, but didn't get the phone to ring after 2 months of working with them. I know that marketing and SEO is though, especially when you're just starting as a business.... See more

Rated 5 out of 5 stars

I have been working with Ocere for just under a year now. We work with Ocere on the CPL arm of the business. Ocere has been able to accommodate and offer flexibility to our business model being bo... See more

Rated 5 out of 5 stars

I’ve worked with Ocere on a range of projects including PPC, SEO, and Lead Generation, and only have high praise for them. The service provided is professional & friendly at all times, and they... See more

Company details

  1. Online Marketing Agency

Information provided by various external sources

SEO, PPC, Outreach & More. For Agencies & Clients.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

They are a scam do not use i did not …

They are a scam do not use i did not want to proceed but they send me a bill for 404 pounds even as it says they take payment first i am seeking legal advise and will be taking them to court as all my calls are recorded but i forgot to tell them that whoops
Looking at there 5 star feedbacks you can see most of them are from abroad so it shows there fake aswell on Google i will be emailing trustpilot now with information to show it's real

September 19, 2017
Ocere logo

Reply from Ocere

There seems to be a mismatch with this reviewer's comments - and the truth of the situation:

Robert agreed to work with us on a very small SEO campaign. We have the full email trail, CRM record and recorded call of the conversation.

Work commenced - we wrote content, started the initial research - and upon receiving the first invoice - he decides that actually, he did *not* want to proceed with the campaign as initially agreed.

Having not even looked at the work, and rather than discuss with us direct - He immediate wrote negative reviews (one of our only ones) on Truspilot and Google. The invoice was already dropped - and we offered to discuss with him (I personally called several times) to arrange a solution for the way forward. Nothing was forthcoming.

Therefore this review is not based on an experience of our work, results or campaign strength. To comments on his other points:
- We are clearly not a scam and have dealt with 3000 individual marketing projects since 2009. The vast majority of these get both great results and high levels of client satisfaction.
- We do not take "payment first". Work starts, and the invoice goes out within the first week or 2, to be paid in that first month.
- All our feedback is genuine, from happy clients we are currently working with.

Please make your own judgment. Myself of the Account Managers here are more than willing to discuss through any concerns you may have after reading this.

Thanks - Tom (CEO)

Rated 5 out of 5 stars

Excellent Professional Service

I would not hesitate to recommend Ocere's service to anyone. I have been working with them for over 2 years and over this time they have always provided a highly professional service. The team are so easy to deal with and they take the time understand your business so as to deliver the best service possible.

November 2, 2016
Unprompted review
Rated 5 out of 5 stars

PROFESSIONAL

I have been dealing with Ocere for over 2yrs, I can say the quality of the enquiries are well in front of any competitor in their field, the staff are friendly and helpful
As with any company generating the type of work you will get the odd glitch, the way the staff deal with any problems is A1
I can highly recommend not just the lead quality but also the professional way the company operate and deal with you on a personal level
Just give Ocere a try, chances are like me you will stay

HEATFAST

October 31, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Having worked with Tom and the team at Ocere for a number of years I could not recommend highly enough. Their advice and support has been invaluable. Nothing is ever too much trouble and Tom has the patience of a saint when it comes to explaining technical aspects of SEO! They really were like an extension of our team and we have seen some great results over the last couple of years, winning some really good business via PPC and SEO channels.

October 31, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent team of professionals to work

We work with Ocere on a handful of different online marketing projects and they do an absolutely fantastic job. I would not move our campaigns to any other company any time soon.

They have consistently shown great results, and are always available to answer any questions. I ring their direct dial lines way too much but Paul (or someone else) is always available for a chat and to update on our progress. Paul is an absolute guru; a pleasure to work with.

Their work has shown excellent results in search engine rankings, traffic, conversions, and all the rest!

Thanks to all. Keep up the good work.

December 6, 2013
Unprompted review
Rated 1 out of 5 stars

Outstanding

I started working with Ocere over a year ago and have recommended them to many of my clients. Ocere's ability to adapt in an ever changing industry has been refreshing in a digital marketing world where most will be stung at least once. We have achieved a number of high ranking Search engine positions for particularly competitive markets and have worked on developing extremely effective and targeted paid media campaigns.

I have an excellent working relationship with my account manager and he is always on hand to answer any questions that I have.

Bravo Ocere, Bravo Paul! Keep up the good work.

December 5, 2013
Unprompted review
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Reply from Ocere

Hi James - Thanks for the glowing review. It's our pleasure to work on your campaign - and we are here for your anytime to advise and support you over the long term. Thanks!

Rated 5 out of 5 stars

Excellent Service!

I have been working with Remi from Ocere now for just over 4 months. We have seen some great improvements in traffic through the site not just organically but also through our PPC campaign. I find the company great to work with, very helpful and always very easy to get hold of. Not only have they helped with the SEO for the site but are always happy to answer all questions and offer as much help and advice with all aspects of onsite and anything else “web” orientated we need help with. I would defiantly recommend them if you are looking to improve rankings and traffic through your site. Gary

December 5, 2013
Unprompted review
Ocere logo

Reply from Ocere

Hi Gary,

Thanks for the review - we very much appreciate it.

We are enjoying working on your campaigns - and seeing some nice results which is excellent.

You know we are here as and when you need - so just give us a call. Thanks!

Rated 5 out of 5 stars

Found at last an advertising company for my online jewellery website!

I stumbled across Ocere from someone I met on Twitter. I had previously been with a company for 6 months who were managing my SEO campaign and clearly not getting anywhere but month after month telling me the same story!
Ocere was a breath of fresh air they gave me the options to go down a route that best suited my commodity due to the amount of competition my website is up against.
Remi Ashton my account manager has not only helped me in my chosen route we decided to go down but with every other aspect I have come across with marketing my website! Highly recommend these guys due to if my account manager isn't around to talk to everyone else at Ocere are just as helpful, friendly and never making you feel stupid for not understanding their professional line of work! Thank you Ocere, Zoe

December 5, 2013
Unprompted review
Ocere logo

Reply from Ocere

Hi Zoe,

Thanks for taking the time to write this review.

We love serving you and enjoy improving your campaign. We look forward to continuing to work with you over the long term.

Best,
Ocere Team

Rated 5 out of 5 stars

Results speaks volumes

We launched our brand new website earlier this year and Ocere have helped us every step of the way from Inception though to the daily-conversions we are experiencing today. They have provided us with keyword research, on page recommendations, in-depth technical knowledge and have managed a successful Ad words campaign. We now make numerous bookings every day as a result of our online marketing. Our account manager is extremely helpful and scarcely unavailable and will always offer candid advice on the site. There personal approach means my own understanding of how websites work has grown significantly and for this reason I would recommend any start up businesses or businesses launching a new website to seek help from Ocere.

December 5, 2013
Unprompted review
Ocere logo

Reply from Ocere

Thanks so much for your review.

We appreciate your business and look forward to continue working with you over the long term!

Thanks

Rated 1 out of 5 stars

Ocere didn't achieve the results they said I would get

I went ahead on SEO campaign with Ocere as I was told to expect as a minimum for the spend I would hit page 2 or 3 of Google within 2-4 weeks. I did not hit page 3 within that time frame, and was asked to wait longer. I waited another couple of weeks and still no results, not even onto the first 10 pages. Ok they had done some work, but the work did not delivered the rankings they said I should get as a minimum.
I paid the money on the basis these rankings were going to be achieved, and I also felt very mislead so I asked for a refund. The refund was refused, and now I feel that was just money down the drain, which is hard to accept, especially when business is tough anyway. Hard to get hold of someone when I have concerns, unlike when they wanted my business and getting regular calls. They may do some work, but I would say to anyway considering this company, be wary of what they tell you, as from experience you may not get what you expect.

May 23, 2013
Unprompted review
Ocere logo

Reply from Ocere

Hi Dean, thank you for your feedback. I would like to add the following response from Ocere:

This project was actually a "disavow" project, whereby the client came to us with a specific manual Google penalty on his site. He wanted the penalty removed and to get his site back onto page 1 of Google.

Ocere said we could help to remove the penalty, and offered a "pay on results" arrangement if the rankings came back. Eg: 50% of the invoice would not be payable if the rankings didn't come back (out of our control).

We successfully removed the manual penalty and I have a screenshot from Google confirming this. So the top 50% was payable. His rankings did not appear on the front page, but we never promised this would happen.

Alan (our sales manager) explained several times to Dean, but he didn't seem to understand the specifics of the manual penalty. We never saw evidence that he was ever ranking on page 1 for these terms.

To summarise:

1. The manual penalty was removed successfully. I have screenshot proof of this which is presentable if anyone would like to see it.
2. Only 50% of the invoice was charged, we didn't charge the final 50% - as his rankings didn't appear on page 1 (not our fault, nor did we charge or promise this).
3. This review is unjustified, and the vast majority of Ocere's clients benefit from excellent service and results.
4. It's not hard to get hold of someone here - we have dozens of staff, all with their own direct dial that is manned every working day.

Best Regards
Bill (Ocere Digital Specialist)

Rated 4 out of 5 stars

Real remarketing experts

I hadn't heard of remarketing when our account manager mentioned it. It's now one of our best converting sources for leads and is economical to run too.

April 17, 2013
Unprompted review
Rated 5 out of 5 stars

Ocere - if you're serious about your business then you have to involve the Ocere team

If you need to grow your business and want professional help and guidance from people who actually listen and genuinely want your business to grow as much as you do then ring Ocere. I have been lucky enough to have Bill Phelps and Andy Ocock working with me on our new site and boy are these guys good. I am no expert but they do not patronise me or make me feel thick, they just interpret my needs and implement them with expertise and attention to detail. Our business has grown tremendously in 12 months and much of this is down to 'my boys' at Ocere. I believe in them and what is more I trust them...........a modern, forward thinking company with old fashioned ethics and values. Do not use any other company if you want results and value for money.

February 7, 2013
Unprompted review

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