I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... See more
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Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... See more
I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... See more
I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... See more
Company details
Written by the company
Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!
Contact info
Rooms 1318-19 13/F, Hollywood Plaza 610 Nathan Road, Mongkok KL, 999077, HONG KONG, China
- support@oclean.zendesk.com
- oclean.com
Hasn’t replied to negative reviews
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We love your toothbrushes
We love your toothbrushes. We have given them to all of our kids and we’ve bought the water pick and then I just ordered a new water pic that I can travel with. Have nothing bad to say about your company and your product. All good!
Great features but charging design is not optimal
I purchased the newest ultrasonic toothbrush model based on the CES award it received this year.
I loved the amount of information the app provided, unfortunately after less than 2 weeks of use, the charger died. Not totally sure what happened but there was green crud around the charging pins and brown material on the base of the brush which could have contributed to the issue.
Once requested video and other details were provided, my refund was processed.
Hope this is not a design flaw as the features the product provided is impressive.
Good quality toothbrush
Good quality toothbrush. Our whole family bought from oclean
No "30-Day Money Back Guarantee" as advertised on Oclean website.
Oclean Air 2 seems like it is barely getting the job done. Wimpy. I wrote for the "30-Day Money Back Guarantee" and received this in response from Oclean:
"Since it is a personal care product,we can only accept the return if the products are unopened. Already opened the package is not supported by the return. If there is no quality problem, you must return the product, you need to pay for the shipping cost and customs fees to China."
Doesn't work
We waited and waited for it to get here and lo and behold, it doesn't work. We changed it, the screen went on but the brush does NOTHING
Product doesn't work for our…
Product doesn't work for our toothbrushes despite claims that it does.
The brush is very noisy.
Shipping was slow. I ordered the brush on 01/26 shipped on 01/29 and delivered on 02/06. The brush is very noisy, it is hard to hold because it is round and slick, and the brush head is small. Compared to my prior brush this is an inferior brush, not worth the money paid.
I am totally a fan of these products
I ordered the product 2 weeks ago
I ordered the product 2 weeks ago, and it still hasn't shown up. No shipping update, no nothing. Looks like I'm out $200.
Was nice to find a similar product to…
Was nice to find a similar product to something Phillips used to make but never worked for very long. Hoping the oclean will last. Love that there’s no shipping cost and was great and fast service so far!!!
I haven’t received the item
Excellent product!
Not a great customer service…
Not a great customer service experience. Had difficulty with the product. They said it was my fault so I had to buy a bunch of other stuff to get it to work again.
Will not be recommending ordering from oclean even though I like the product.
Good products at reasonable prices
Fast delivery
I liked the variety of the products and the prices, as well as delivery.
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