Octobre Editions Reviews 257

Octobre has some nice designs and I have had some nice pieces from them. Their sizes are quite arbitrary - I usually have to order a small medium and large in tops in order to find the right size. And their trousers only come in one length which makes buying from them frustrating.
At the moment I have a parcel from them that has gone missing. I have sent three emails to customer services over the past five days and haven't received any reply - not even an acknowledgement.
Unfortunately their sizing and customer service doesn't meet the price point.

I love the designs and the customer service. They are quick to help, generous and friendly.

Received a faulty sweater, been dealing with it for several weeks, basically months now. Customer service is not helpful at all; it's just going in circles. Under this apparent veil of "high-end" and luxury brand hides incompetence and inability to resolve a relatively simple issue smoothly, at their own expense. Absolutely do not recommend.

After shopping in the Sezane store in Paris I had difficulty getting my VAT refund. After I arrived back in my home country I contacted customer service and they quickly refunded my VAT. What a great customer service experience!

I ordered for a couple of hundred euros. Not all the pieces were a fit, so I returned some of the items and got a quick refund. So far so good. After washing all the items as described at just 30 degrees, the label was already starting to go off. This is the worst start for items I did not even wore before. I contacted the support and they did not want to refund me anything. The only offer I got was a 15 euro debit for future purchases.

I had a problem with a jean that I ordered. Octobre was really helpful even though return period was overdue.

For me, it is really a mix bag, the quality is very inconsistent. I had 2 items (keneth t-shirt and wesson sweatshirt) shrinking and losing their color after just a single wash, despite following instruction (delicate 30°). I'm quite satisfied with knits that I got some months ago though, but I did not dare to wash them yet. I would typically recommend cold washing, or even directly washing by hand. I was also very disappointed by the charlie shirts whose sizing is quite inconsistent. I tried 2 sizes, first M, which was too loose and too long. Then I tried S, but which was all of a sudden way too tight around the chest, and weirdly, also around the arms... Yet, for some reason it was still way too long to be worn not tucked in the pants. It's a bit weird since it's clearly advertised as a casual shirt. I'm 1m75. Client service was very efficient though and I had no trouble returning item and getting refunded when the fit was not ok. But I still will not order anything from them in the future.

Bought a jacket that for some reason is designed to have holes in all four pockets. Lost my airpods, sunglasses and public transportation card because of it (all at once).
Explained this case to customer service. They answered I should only carry big items in the pockets.
Wow, very useful! Thanks a lot for not only poor design but also poor service. Will never buy again.

Returned a few items for a refund, the items was received back by them on the 24th (as per tracking) I received an email on the 26th saying my refund still hasn’t been sorted but to hang on a few days. I then got in contact with them on the 28th about the refund and the customer service guys claims it was only received back by them on the 27th, when I showed him proof, he said to wait a few more days. ITS GETTING RIDICULOUS!! Won’t be being from here again

I've bought quite a few items from Octobre Editions, all of which I've loved. I recently had an issue with some shorts fading and the help from Léa in their customer services team was brilliant - the item was collected from my home and a full credit note issued, without having to battle. Highly recommend :)

I love their clothes but have had to return the last three orders because the sizing isn’t consistent.

Customer service was really helpful and quick to respond.

Great service provided by awesome people. And the clothes are amazing, comfortable, and stylish.

Very good quality and helpful customer service.
True to size and easy return policy.

Top service

Bad bad quality! I ordered the Chris wallet for my boyfriend for Christmas. We were both extremely disappointed in the quality of the product. The leather is so thin you can barely recognize it as leather. Probably leather waste pasted back together. Awful colour, not camel at all.
Don't fall for the monogramming. I can only describe it as a trick. A way you cannot send the item back, as they probably know a lot of people would do that once they see it.
Costumer service is not willing to address the problems.
I love sezane, but this sister brand is just rubbish. First and last time I'm buying from octobre editions.

I bought a few Danny trousers and have never been happier! The shipping is fast for US, and the return is quick. Never been this happy to pay full price! I have been on the lookout for pull on pant and finally find what I am looking for. If you guys managed to produce such high quality garment, I am afraid I have to buy more :(

Despite some issues met with the carrier (not the brand), the brand itself was responsive and helpful

Edit: 13.12.2024
Octobre customer service did some quick action and helped me to solve this problem. Thank you!

I’ve been a loyal customer of Octobre Editions because I love their designs and quality. However, my recent experience has left me deeply disappointed.

I placed my third order on November 30th, drawn in by the promise of a bowling bag gift. This wasn’t the first time I’ve encountered this issue—on all three occasions, the promised gift never arrived with my order.

What’s even more frustrating is the feeling of being misled by marketing tactics. I value honesty and transparency, and it’s disheartening to see a brand I once admired resorting to what feels like fake advertising. This erodes trust and shows a lack of respect for loyal customers.

I’ve decided to return my order (Retoure Nr. 12553565, Nr. 362316211) and will no longer shop with Octobre Editions. Customers deserve to be taken seriously. I’m sharing this review to warn others—don’t be swayed by false promises.

Octobre Editions offers some good aspects and some areas of concern. I ordered multiple items and was pleased with the pants and sweater quality, but had issues with sizing and a disappointing hat. The delivery process can be inconsistent, varying from fast and efficient to delayed despite choosing express shipping. Additionally, while their designs are appealing, some quality issues like poor stitching and incorrect materials were evident. Overall, Octobre Editions shows potential but comes with risks in both quality and delivery reliability.