Can’t recommend Octopus Energy enough. I use them both in Italy and the UK as they are transparent with prices and continue to be competitively priced. The online account is very easy to see what you’... See more
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See what reviewers are saying
I have very good experience with the service from Octopus. I asked for some support on their WhatsApp and got feedback very quick and useful from the staff named Hazel. Great job. (I'm in Italy) Here... See more
Company replied
I joined octopus last month and the few interactions that I’ve had with them have been very positive. Prompt response via email ( Laura W) and the fact that you can change plans without incurring pena... See more
I recently had several questions regarding my electricity bills and was blown away by the support I received from Lorenzo S.M. at Octopus Energy Italy. Instead of the usual automated responses you... See more
Company details
About Octopus Energy Italia 🇮🇹
Written by the company
Crediamo che il mondo dell’energia possa essere migliore.
Migliore per il tuo portafoglio, migliore per la tua casa, migliore per l’ambiente.
Scopri di più!
Vola sul nostro blog!
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Contact info
4.9
Excellent
53K reviews
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Assistenza veloce ed efficiente.
March 5, 2026
Octopus dual fuel
I have been with this provider for many years now and they have always proven to be competent and professional. I think their customer skills are excellent.
November 18, 2025
Customer service pro attivo efficiente…
Customer service pro attivo efficiente educato
March 12, 2026
Wallbox e tariffa agevolata
Ho appena installato una wallbox e ho avuto assistenza tramite whatsapp dall’operatore Ned che gentilmente mi ha applicato la tariffa agevolata! Sono super efficienti e cordiali!
March 11, 2026
Unprompted review
Fornitore SMART
Procedure super semplificate.
Tariffe competitive.
Assistenza efficace e chiara
March 10, 2026
Assistenza da parte di Simon è stata tata encomiabile
Gentilezza, accuratezza e puntualità da parte di Simon sono state impeccabili
March 7, 2026
Rapidi ed efficienti
Ho mandato una mail con la richiesta di modifica dell'offerta e me la hanno fatto immediatamente informandomi via mail
March 8, 2026
I followed up the bill and received…
I followed up the bill and received fast response from Ale. Thank you
March 9, 2026
Unprompted review
aiuto immediato
March 6, 2026
Call Center preparato e disponibile
Marianna (al call center) è stata gentile e preparata nell’illustrarmi la nuova proposta contrattuale e ad attivarla immediatamente su mia richiesta, inviandomi a telefonata finita una mail riepilogativa di conferma.
February 24, 2026
Unprompted review
As an English speaker living in Verona…
As an English speaker living in Verona I have had a few challenges dealing with endless aggressive phone calls from numerous call centres trying to convince me to sign up with there energy supplier. I reached out to Octopus and had the very great pleasure to get Francesca who has looked after me amazingly and effortlessly well. I just have to say - she is so efficient and pleasant to deal with it puts a real smile on my face . I can highly recommend Octopus and Francesca to any future customers
February 24, 2026
Unprompted review
L'assistenza Octopuss Energy è di un…
L'assistenza Octopuss Energy è di un livello superiore. Sempre disponibili, risposte chiare e rapide. Grazie a Giada, operatrice che in battibaleno ha risolto il mio problema brillantemente!
February 24, 2026
Unprompted review
Sempre cortesi ed efficienti ad…
Sempre cortesi ed efficienti ad Octopus.
Il Sig. Cosimo è stato molto efficiente.
Grazie
February 20, 2026
Unprompted review
Operatrice gentile affabile e preparata…
Operatrice gentile affabile e preparata nel rispondere al quesito da me posto.
February 14, 2026
Rateizzare, cambio offerta
Personale molto efficiente e molto disponibile in speciale a SILVIA T. che si è occupata di tutto !
February 13, 2026
Unprompted review
Excellent Customer Service
Apart from the competitive costs they offer, the deciding factor for me to switch to Octopus is their Customer Service. I like that the staff are quick and polite to the customers, unlinke most companies in the country. Keep up the good work!
February 12, 2026
Costumer service in english
We dont speak a lot of Italian, and having an English speaker person for costumer service helped a lot. The information passed was clear and the person was polite.
February 6, 2026
Very professional help advisor
Very professional help advisor, good prices, effective area clienti.
February 7, 2026
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