A few days ago I submitted a 1 * review for this Company. I am pleased to say I have since had an email apologising for the delay in delivery, as Royal Mail had lost the parcel. They immediately sent... See more
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Company details
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Ocular Express - Your Online Opticians managed by GOC UK registered Optometrists - We Prioritise Evidence Based Research in manufacturing our supplements to help manage conditions such as Macular Degeneration, Diabetic Retinopathy and Glaucoma.
Contact info
86-90 PAUL STREET, EC2A 4NE, LONDON, United Kingdom
- 02033020377
- admin@ocularexpress.co.uk
- ocularexpress.co.uk
Hasn’t replied to negative reviews
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Very reliable service….thank you.
My optician recommended I found…
My optician recommended you and I found it easy to order, and prompt delivery
I placed an order for eye drops
I placed an order for eye drops.
There’s a shortage of this eye drops in the country so when I saw it in stock on Ocular Expres’s website, I ordered it immediately.
However, after three days, I received an email saying that the product was out of stock and if possible to receive another item that says not for sale but it’s the same product.
Of course, I said no and requested for a refund.
I don’t think that they were happy with my request for the refund. They refunded me all right but the method of refund was not the norm.
They refunded me using an eCheque. They could’ve just refunded me by the same way that I paid them. They could’ve just refunded back onto my card which would only take 3 - 5 working days to clear.
But an eCheque put my refund into pending for 7 working days to be processed and another 3 - 5 working days to be cleared on to my original payment. Long process for no good reason.
Due to the bank holiday weekend it took 10 days to clear on my PayPal account and another 3 - 5 working days to complete.
I would not recommend Ocular Express to anyone.
There are ample online Pharmacies without the added hassle of having to go back and forth over a refund which should’ve been easy and straightforward.
But was not and as I write I still haven’t received my refund yet or should I say it’s still not cleared.
I feel that you are interested in good customer service, not found very often these days.
I feel that you are interested in making me feel satisfied with your service, which I am. On this occasion the two small packs were posted together in the same packing and I was very pleased to receive them without the previous problem of one going astray. Keep up the good work!
Quick prompt order and delivery x…
Quick prompt order and delivery x tracking was available and very helpful

Reply from Ocular Express
Monthly delivery of tablets on time.
Delivery of tablets on time every month. Very reliable. As to whether the tablets are working remains to be seen. I will have to wait until my next appointment at the Opticians.

Reply from Ocular Express
Went to my Opticians and was…
Went to my Opticians and was recommended to take Macusure for my AMD. Quick delivery very happy

Reply from Ocular Express
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