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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and reliable delivery of their orders. Many appreciate the ease of ordering online and the quick arrival of their products, often within a few days. The products themselves are frequently described as effective and of high quality, with many consumers expressing satisfaction with their purchases. However, some customers also noted occasional delays in delivery or issues with tracking information, with a few mentioning that their orders arrived later than expected or that the delivery process felt prolonged.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the quick delivery... See more

Service

Consumers find service to be positive. Many reviewers praise the efficient, personal, and reliable service,... See more

Product

People report positive experiences with the product. Many customers express satisfaction, highlighting that... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some... See more

Based on these reviews

Rated 5 out of 5 stars

A few days ago I submitted a 1 * review for this Company. I am pleased to say I have since had an email apologising for the delay in delivery, as Royal Mail had lost the parcel. They immediately sent... See more

Rated 5 out of 5 stars

I usually buy hylo night from Amazon for my dog as she cannot blink due to facial paralysis. I went into a panic when I couldn’t get my hands on any thankfully this site wasn’t sold out first time ord... See more

Company replied

Rated 5 out of 5 stars

Great Value for Eye Health Support I’ve been taking the Macusure Vision Support supplement for a little while now, and I’m really pleased with it. The formula is based on the trusted AREDS II... See more

Company replied

Rated 5 out of 5 stars

I feel that you are interested in making me feel satisfied with your service, which I am. On this occasion the two small packs were posted together in the same packing and I was very pleased to recei... See more

Rated 1 out of 5 stars

I placed an order for eye drops. There’s a shortage of this eye drops in the country so when I saw it in stock on Ocular Expres’s website, I ordered it immediately. However, after three da... See more

Rated 5 out of 5 stars

Fantastic service only been taking the capsules just over a month but my eyes are much better. also having it on monthly subscription I don't need to remember to order them. Thank you so much

Company replied

Rated 5 out of 5 stars

The product I purchased-Hylo is quite difficult to get hold of, however Ocular Express stock it . Ordered on Wednesday , delivered on Thursday . Very impressed with this company.

Company replied

Rated 5 out of 5 stars

Ordered Macusure easy to order on line. Came the following day. Have re ordered since and they arrived the following day. Brilliant service.

Company replied

Rated 5 out of 5 stars

My medication arrived on time I didn't have to do anything apart from pick it up from my door mat, I am very pleased with the service

Company replied

Rated 5 out of 5 stars

I was reassured that my medication was on the way and I received it when they said it would arrive, there's no need for me to do anything, just to wait for it to land on my doormat

Rated 5 out of 5 stars

Very reliable service, medication arrived on time, all I have to do is wait for it to come through my letter box.

Rated 5 out of 5 stars

Their products are well researched and work.. according to my optician. Delivery was prompt

Company replied

Rated 5 out of 5 stars

My medication is sent out to me and I have no problem with receiving it in time , it's a good reliable service

Rated 5 out of 5 stars

It's the product that made my experience great. HyloNite is a fabulous gel

Company replied

Rated 5 out of 5 stars

Great price and great not to have the hassle of walking to the nearest chemist and speedy delivery

Company replied

Rated 5 out of 5 stars

The communication and delivery of the item is always very good. Difficult to know if it is helping my condition until my next eye test but I am optimistic

Company replied

Rated 5 out of 5 stars

I'm happy with the product but could do with being delivered a few days earlier

Company replied

Rated 5 out of 5 stars

Delivery was quick, item was well packed and the product is awesome.

Company replied

Rated 3 out of 5 stars

On the the day they arrived I had run out, you seem to leave it late on delivery date


Company details

  1. Vitamin and Supplements Store
  2. Contact Lenses Supplier
  3. Glasses Store

Written by the company

Ocular Express - Your Online Opticians managed by GOC UK registered Optometrists - We Prioritise Evidence Based Research in manufacturing our supplements to help manage conditions such as Macular Degeneration, Diabetic Retinopathy and Glaucoma.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I placed an order for eye drops

I placed an order for eye drops.
There’s a shortage of this eye drops in the country so when I saw it in stock on Ocular Expres’s website, I ordered it immediately.
However, after three days, I received an email saying that the product was out of stock and if possible to receive another item that says not for sale but it’s the same product.
Of course, I said no and requested for a refund.
I don’t think that they were happy with my request for the refund. They refunded me all right but the method of refund was not the norm.
They refunded me using an eCheque. They could’ve just refunded me by the same way that I paid them. They could’ve just refunded back onto my card which would only take 3 - 5 working days to clear.
But an eCheque put my refund into pending for 7 working days to be processed and another 3 - 5 working days to be cleared on to my original payment. Long process for no good reason.
Due to the bank holiday weekend it took 10 days to clear on my PayPal account and another 3 - 5 working days to complete.
I would not recommend Ocular Express to anyone.
There are ample online Pharmacies without the added hassle of having to go back and forth over a refund which should’ve been easy and straightforward.
But was not and as I write I still haven’t received my refund yet or should I say it’s still not cleared.

April 25, 2025
Rated 5 out of 5 stars

Quick prompt order and delivery x…

Quick prompt order and delivery x tracking was available and very helpful

March 24, 2025
Ocular Express logo

Reply from Ocular Express

Thank you Helen, we are very happy and proud to have given you a good service. We thank you for being a customer with us at Ocular Express. We will ensure we look after you!

All the best

Ocular Express Team

Rated 5 out of 5 stars

reliability

Happy that rhe item will turn up regularly

March 21, 2025
Ocular Express logo

Reply from Ocular Express

Hi there Mr Stone,

We will continue to ensure we provide you with a swift delivery service for your orders. Thank you for being a valued customer with us at Ocular Express.

All the best
Ocular Express Team

Rated 5 out of 5 stars

Great for your eyes

March 29, 2025
Unprompted review
Ocular Express logo

Reply from Ocular Express

Thank you for your kind words. We strive to ensure that we give you the best possible products designed and manufactured by our team of registered Optometrists.

All the best
Ocular Express

Rated 5 out of 5 stars

Monthly delivery of tablets on time.

Delivery of tablets on time every month. Very reliable. As to whether the tablets are working remains to be seen. I will have to wait until my next appointment at the Opticians.

March 23, 2025
Ocular Express logo

Reply from Ocular Express

Thank you for your feedback. We will do our very best to ensure your consistent delivery and to give you the best AMD management we can!

Rated 5 out of 5 stars

Went to my Opticians and was…

Went to my Opticians and was recommended to take Macusure for my AMD. Quick delivery very happy

March 21, 2025
Unprompted review
Ocular Express logo

Reply from Ocular Express

Thank you for your feedback. We are thrilled to have given you good service.

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