Ode à la Rose Reviews 4,073

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 591 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, noting their freshness, quality, and stunning appearance. Many appreciate the efficient delivery service, with orders arriving on time and often sooner than expected. The overall ordering process is frequently described as smooth and easy, with excellent communication throughout. Though some customers experienced issues with delivery, such as delayed or undelivered orders, and a few were dissatisfied with the final appearance of their arrangements, feeling they didn't match the online photos or lacked proper arrangement. There were also occasional reports of flowers arriving in poor condition.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the flowers beautiful, stunning, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the flowers as stunning,... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering online and the... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best service and the most beautiful flowers that apparently smelled amazing and were in perfect condition and beautifully packaged! I've used a couple of companies to deliver flowers... See more

Rated 5 out of 5 stars

The flowers I ordered for a client’s birthday and the customer service provided to me when part of her address was missing on the order was top notch. Ode a la Rose made sure to fix the address and bo... See more

Rated 5 out of 5 stars

I ordered Friday evening and delivered to my sister in San Francisco the next day. The transaction was very efficient, and it was easy to choose the flowers. They arrived fresh and in great condition.... See more

Rated 5 out of 5 stars

I had the most exciting experience when I ordered from Ode a la Rose. I felt like a movie star. How you say could you feel like a movie star? WELL, FIRST OF ALL, THE CHOICES OF ARRANGEMENTS COULD ONLY... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Designer
  4. Flower Market

Written by the company

Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best florist in Manhattan!

The best florist in Manhattan!
I loved their selection, received an immediate confirmation of my order; and they sent me updates of the delivery.
I also appreciated that this a florist who knows how to deliver flowers to a Broadway house for cast members. I’ll be using them again!!

January 9, 2026
Rated 1 out of 5 stars

The delivered product was in bad shape…

The delivered product was in bad shape and looked totally different from what was shown on the website. Half (or maybe more than half) of the flowers were either wilted or entirely dead. The chocolate box was crushed. The total package looked cheap and worn out. It was a huge embarrassment as the flowers were meant for a very good friend’s milestone birthday from a group of her very close friends around the world.

January 1, 2026
Ode à la Rose logo

Reply from Ode à la Rose

We’re very sorry to hear about your experience. That’s certainly not the standard we aim for, and we want to make this right. Someone from our team will reach out shortly to review your order and help resolve this as quickly as possible.

Rated 5 out of 5 stars

Fantastic customer service and flowers

I really enjoyed my experience. Ordered 20 peonies, felt that the flowers weren’t as fresh or as vibrant as they could be, but since they have great customer service, they sent a new bouquet to my girlfriend for her birthday and I will be a returning customer. They emailed back in a timely manner and can’t wait to order more from them. Extremely happy with my purchase.

January 1, 2026
Rated 2 out of 5 stars

The flowers definitely did not match…

The flowers definitely did not match the example on the website.

December 25, 2025
Ode à la Rose logo

Reply from Ode à la Rose

We’re sorry to hear the flowers didn’t look as expected. Each bouquet is handcrafted with fresh, seasonal blooms, so there can be slight variations from the photos online but the overall color palette and style should always match. Please reach out to us at info@odealarose.com
so we can review your order and help make this right.

Rated 5 out of 5 stars

Beautiful flowers!

Beautiful, fun and unique, updates on service, on time delivery including photo of the actual bouquet. Looked handpicked.
Love!

December 25, 2025

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