AVOID
I have never left a product review for anything in my life, but I feel compelled to leave a review and warn people about these mattresses. We purchased the Odearest Hayfield mattress, after just a couple of months it totally lost shape, its sunk massively where both my wife and I sleep and a large ridge formed in the middle between us. I am 78kilos, my wife is 48kilos. We called customer support as we presumed the mattress was a defect, a rep from the company called and blamed our bed, our bed bottom was slatted boards, he claimed a flat bed was required to keep the mattresses shape (which is nonsense) and would not replace the mattress. Thankfully the shop we bought the mattress from was decent and replaced the mattress for us with a new one, before using the new mattress we got a new bed with a flat bottom. The same problems occurred again after a couple of months, we again called the company rep who called out and claimed the dips and ridge in the bed were "within tolerances". The dips and ridge are comically bad, to the point where if we lay our child in the middle of bed he will role off the ridge! My wife and I both have lower back pain now from the bed, we turn the mattress regularly but the problems always come back. The mattress is horrendously bad quality despite its expensive tag, the company reps are basically scamming people, both our mattresses were visibly deformed but yet are deemed fine by Odearest. Save your money and back, do not buy Odearest.
November 13, 2023
Unprompted review