Odido Reviews 19,129

Simply terrible. Changed because it was much cheaper but I now regret it. The cable installers made a mess of my wall but Odido simply referred me to Open Dutch Fibre who in turn referred me to their contractors with no response. The system is really unstable. I am continually unplugging and replugging the TV and router to solve error messages. It continually freezes. Apparently there is a known problem with Samsung TVs which hasn't been solved despite promises. Basically I can't wait for my contract to finish. This is next to useless.

After placing this review I was contacted by Odido customer service. The problem has now been solved and everything works perfectly. Top marks for customer service so I have revised my rating.

Three person who helped me was so nice and has very good knowledge about his job. He answered my question fully.

Everything went smooth and fast, nice employee.

Even though the interface is very clear and the user experience is fine, you then get a bill in the mail that is different from what you saw in the web interface. Maybe I did not understand the various smallprints but I did not like it.

Very good service at an unbeatable price!

Timeline: Promised Odido fiber since June. Two days ago, their network partner (Open Dutch Fiber) “patched” my line and cut off my current ISP. Two days later, Odido says they’re still “waiting for ODF confirmation” (up to 5 days), and only then maybe Guidion (their installer) will visit (cannot tell when).

Why this is not OK (NL rules): Switching may cause max 1 business day downtime (ACM/ConsuWijzer). I’m over that. For outages >12h, customers are entitled to compensation by law.

Work from home requires reliability; Telling “that’s how it works in NL” isn’t customer care.

I wonder how they send invoice after cancelling subscription and explaining customer service 100 th times same thing

Clear information and instruction. Easy to find the product I want and finish the renewal process.

I’ve been a customer with Odido since they took over T-Mobile in the Netherlands. I do not have any complaints about their customer service on the phone or at their shop. Great service.

The sales assistant ( lady with the beautiful brown hair)in Odido shop in Den Haag Centrum, helped me very good and i bought i oad what i even did not plan😊. Thank you!

Perfect
Customer service

dashboard says im charged extra for international calls outside my bundle.

That call was within EU ie within my bundle.

I called the service, they said I have to pay first until they can talk to me about this.

Doesn't seem to be making any sense and no explanation is given by the service of why that call was not part of the bundle (read the conditions, it should've been)

I received regular updates and received my order in time. Extremely please by the whole process and with my order

That must be one of the worst services I’ve received. I am already an Odido client for Internet at Home and decided to also move my mobile contract from Vodafone to Odido. What a mistake this has proven to be. I ordered a contract online and asked to pick up my eSim from an Odido shop. I went by and I was given a physical SIM and I was told an eSim would be provided when my number portability is done (why really??). Three days later, I hadn’t received anything and my number wasn’t transferred yet. I called Odido customer service and I don’t even appear to have a contract with them, even though I have an active temporary number! Almost one week later and I am still waiting to clear up their mess. All this while being treated as an outgoing rather than an incoming customer.

Update following Odido's response: I have shared the information you asked. Additionally, you can see the case number 79673304. I just spoke again to your customer service and no action has taken place really.

Update 2: After a week and 4 calls to customer service, an amazing customer service representative paid attention to my problem, cancelled my initial order and created a new one. I had everything settled and working fine in 12h. It's employees like these that save the reputation of a company.

Good and fast services

I canceled my internet subscription within the trial period. According to the contract, I should get my subscription fee refunded. Odido is not paying. I have called twice and filled in two contact forms. Each time I’m promised that Odido will pay, but they never do. Very polite, but this is stealing.

Update: I got my refund at last. So, it cannot be considered stealing obviously. But is still very bad service that it takes so much effort and time to get back what is rightfully yours.

After so many years of being an on time payer and customer, you as a huge company can't provide any kind of discounts on your new subscriptions.. i mean i was not hoping for 50% off or whatever... But in all countries i've been to, people i've talked to, everybody has discounts for being a customer for x years.. here you squeeze the life out of your customers for what... 2-3e.. disgusting. So no.. i am not very happy with the service.. product is ok. Customer satisfaction is 0. Money, money, money is the only satisfaction for your company. Also.. i have a good & positive for the people working there with who i interacted.. so its just the company policy to bleed out each customer you have..

The employee was very friendly, helpful snd helped me with everything I needed. I am extremely happy with the service!

Op 05-06-2025 mijn bundel voor telefoon willen aanpassen, echter kon dit niet zonder mijn standaard korting kwijt te raken (het voordeel als je een abonnement bij hen afsluit). Hier zou een onderzoek over gestart worden, maar nooit meer wat van gehoord, tot vandaag per e-mail (02-09-2025), met de mededeling dat mijn abonnement is gewijzigd en weer teruggezet en dat ik hierdoor mijn standaard korting ben kwijtgeraakt (in cijfers uit gedrukt van €52 per maand naar €59 per maand). Iemand heeft dus 3 maanden later zomaar mijn abonnement gewijzigd, nog meer problemen veroorzaakt en ik mag meer gaan betalen!? Vervolgens 45 minuten aan de lijn gezeten, meerdere keren doorverbonden, wordt van het kastje naar de muur gestuurd. Na meerdere telefoongesprekken, beloftes en bijna een maand verder nog steeds niks opgelost.
Conclusie, er was een probleem die niet opgelost werd, nu nog erger gemaakt, bellen heeft geen zin en kost veel tijd. 1 ster is nog te veel, -5 sterren!
..... zo erg dat het grappig is!
#Kenmerk 78079927

Update I:
Odido heeft contact opgenomen en als het goed is, wordt het opgelost.

Update II:
Odido heeft doormiddel van compensatie het probleem opgelost.

On June 5, 2025, I wanted to change my phone plan, but I couldn't do so without losing my standard discount (the benefit of signing up for a subscription with them). An investigation was supposed to be launched, but I never heard anything about it until today, when I received an email (September 2, 2025) informing me that my subscription had been changed and then reverted back, causing me to lose my standard discount (in figures, from €52 per month to €59 per month). So, three months later, someone just changed my subscription, causing even more problems, and now I have to pay more!? I then spent 45 minutes on the phone, was transferred several times, and was sent from pillar to post. After several phone calls, promises, and almost a month later, nothing has been resolved.
Conclusion: there was a problem that wasn't solved, now it's even worse, calling is pointless and takes a lot of time. 1 star is still too much, -5 stars!...
so bad it's funny!
#Reference 78079927

Update I:
Odido has been in touch and, if all goes well, the issue will be resolved.

Update II:
Odido has resolved the issue by offering compensation.