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Odyon Dubai Reviews 527

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TrustScore 3.5 out of 5

3.4

Perfume Store
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product itself, often praising its scent, longevity, and projection. Some people also experienced fast delivery and reliable service, with their orders arriving promptly and in good condition. However, a significant number of people were dissatisfied with their orders and the overall customer service. Many reported not receiving their products, experiencing issues with tracking information, or receiving damaged or partially empty items. There is a strong consensus among reviewers that response times are poor and customer service is largely nonexistent, with many emails and inquiries going unanswered.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the product itself, highlighting... See more

Order

Reviewers express widespread dissatisfaction with their orders. Many customers report not receiving their... See more

Delivery service

Consumers find delivery services to be ambiguous. While some customers report fast and tracked delivery, with... See more

Response time

Clients share negative opinions on response time. Many customers report a lack of communication, with emails... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report that customer service is... See more

Based on these reviews

Rated 3 out of 5 stars

While I have enjoyed the overall experience of Odyon Scorpion Intense, there are several observations I would like to share: - Price: The 50 ml option feels somewhat expensive, especially when... See more

Rated 3 out of 5 stars

Received my 5 ml test vile but most of it was spilled in the box. Might have enough for a few mists

Rated 4 out of 5 stars

Got odyon perfume a few weeks ago, and it gives an addictive comfort. People like my smell. But the price of $149 dollars is quite expensive from my point of view.

Rated 5 out of 5 stars

Simple and easy to use. The tracking process after the initial purchase is another story. Kind of janky, and inaccurate information coming from the international post service used. In this day and age... See more

Company details

  1. Perfume Store

Written by the company

Odyon Dubai is Dubai's number one luxury perfumery for original designer fragrances, making the world of scent sophistication available for everyone looking to shop online for a perfume. The new Scorpion Intense Perfume for men and women is proudly presented by Odyon Dubai. A strong, mysterious and smooth scent with a golden look. A perfume that touches the sensual universality of this icon, that would intoxicate a man as much as a woman. It introduces the brand's use and gives this parfum its unisex signature and addictive comfort. www.odyondubai.com

Contact info

3.4

Average

TrustScore 3.5 out of 5

527 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Customer service LACKING all of a sudden

Normally this is a very reliable company. I have purchased at least 5 times from them. For whatever reason this time, I purchased the cologne on Dec. 11 and nothing has been shipped. I've reached out several times and even filed a complaint with PayPal (just so you know it's Dec 30 as I'm writing this). Love the fragrance and normally the service is good. This time no bueno...

December 12, 2025
Rated 1 out of 5 stars

How to get your refund for never receiving your order

Ordered a the 50ml and a sample a couple of months ago. Received only the sample which was mostly spilled out. Never received the 50ml after weeks of waiting and emailing the company multiple times. Eventually I left a chat message on the website with my order details asking why my order hasn't shipped. To my surprise they responded days later, apologized for the delay saying there were new restrictions on shipping perfumes on airlines. They gave me a refund shortly after. Good luck to those seeking reimbursement. Try the website chat, you may get lucky like me and get your refund.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

One of my favorites has become a SCAM- UNFORTUNATE

I have been a longtime customer…UNTIL NOW. I made payment…no response, no update, no shipment. I emailed multiple times as a longtime client…NOTHING. Forced to file a claim against the company. Very disappointing because I love the fragrance.

December 4, 2025
Rated 1 out of 5 stars

Product did not arrive, waste of money

Hello,
I did not receive the order it is confirmed since 21 november and no update about the shipping and the delivery date.
Even I’ve sent an email since no phone call available and i did not receive any reply.

November 20, 2025
Rated 1 out of 5 stars

Not a positive experience

i never received my order. This is the second time I ordered from Odyon Dubai and didn't receive the order. Even though I contacted them using both their website and gmail, they never bothered to respond. I do not recommend doing business with this company.

November 6, 2025
Rated 1 out of 5 stars

This has been an extremely…

This has been an extremely disappointing customer service experience. I have not received the perfume I purchased, and despite reaching out to request a tracking number, I have not received any response.

I expect prompt communication and immediate action to resolve this matter. Please provide the tracking information or issue a full refund without delay.

Thank you.

Allie

November 13, 2025
Rated 1 out of 5 stars

Very very disappointed

Very very disappointed. Ordered 2 weeks ago and no response or updates regarding the order. It hasn’t been shipped. I’ve Emailed them 3 times and I haven’t received any response. I don’t know if I’ll get it or if they’ll refund. Very disappointing.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

No customer service at all. Purchased my bottle of scorpion intense months ago and nothing came. What a shame, such a beautiful fragrance in the hands of a bunch of scammers

November 19, 2025
Unprompted review

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