Elite Spin | £5000 + 500 FS Reviews 

I sent the same issue through the contact form.

What annoyed me was that the request was marked solved while nothing changed.

friendly support is not useful when nobody reads the thread.

I was only trying to sort a small account issue.

I tried to cancel a withdrawal after choosing the wrong method.

The request vanished, but the money did not return to balance until hours later.

No message, no status, just me refreshing while making dinner.

when it works it is quick, which is the frustrating part. two evenings out of five it drops the session mid game, and the game history takes a good half hour to show what actually happened in those rounds.

On my small laptop, KYC criteria appeared only at withdrawal. Without any warning, no clear status, just another screen to refresh.

After a false bingo call, the caller restarted, but the tablet screen did not reset the same way as the paper game. My row spent the next round asking what actually counted.

ran a quick chat with support before grabbing the bonus. glad i did, the max stake is something you need to know about

Nothing on the site explains what the volatility bar on a slot means.

The support ticket says "waiting for player" even though I uploaded the bank statement yesterday. I checked twice, same file, same status, no clear next step. That is where the irritation started for me

The message received following the submission clearly listed which file had been approved and which remained missing, including the exact file names, so there was no need to guess what to resubmit, and the withdrawal processed that same day.

the withdrawal cap isnt published anywhere.

Barely any live tables open past midnight. For a casino that puts it on the front page, finding a free seat in the Tesco queue was next to impossible.

live chat agent ava told me exactly which document was required.

cool off requested. confirmation email. account still open. deposited again that evening.

The first part of the session was ordinary, and I played a scratch game for about twenty minutes. Then the reply was clearly copied and pasted. I reloaded the page twice and checked the transaction history, but the same problem remained. Support answered later and blamed my connection without checking the details.

loading... still loading, one slot

I have been here since the middle of April. The catalogue is fine on paper and I do not think anybody is lying about the numbers. It is that the sorting is useless, the search is worse, and no way to build any sort of list of your own beyond a favourites function that drops entries whenever I log in on a different device.

the document upload rejects anything over 5mb and every photo my phone takes is bigger. no compression, no camera option in the app, and no mention of the limit until the KYC upload fails on you.

Registered during a lunch break and played two quick sessions. The site looks plain, but the afterward actually settings handy pages were easy enough.

The support ticket says "waiting for player" even though I submitted the address file yesterday. I looked twice, same file, unchanged status, no clear next step. The account screen didn't make anything any clearer.

My passport scan failed in the upload preview. Somehow, support told me to check the page I had screenshotted. Verification is normal, but guessing around documents is tiring. It was a small issue until the account pages kept disagreeing. same screen again