Been a steady customer a couple of months, minor stakes on Sun of Egypt of an evening. First real problem was a USD 120 withdrawal that hit review and stuck. Every agent gave a different story, a we... See more
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From my experience, so the megaways category has games that aren't megaways, the daily drops row has titles with no drops attached, and the new releases haven't moved since last month. None of it line... See more
The bonus balance and real balance looked too similar on mobile. I thought I was using cash on Starburst, then noticed the wagering counter barely moved. Tiny design choice, massive irritation.
Played late Saturday, servers handled crowd fine, no disconnects noticed.
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Bonus Live 🎯 Best deal today
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United States
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the app crashes on launch about every…
the app crashes on launch about every second time on my older phone, ended up just using the browser in the end.
History said paid but there was nothing…
History said paid but there was nothing in my Mastercard
so the email came asking for proof of…
so the email came asking for proof of address while i was cooking, i sent a phone bill off the laptop, and it came back rejected for being over 3 months old. that rule is written nowhere before a cashout.
the agent ignored the actual question
the agent ignored the actual question, so I stopped using the site
the login takes two goes most evenings.
the login takes two goes most evenings.
first attempt gives an error with no text in it, second attempt works and the lobby loads. nobody at their end thinks that is worth a look.
the ticet was closed without a solution…
the ticet was closed without a solution for six hours, without any proper update.
I gave the site another chance during…
I gave the site another chance during lunch, and the status changed backwards to processing. That was enough for me.
easy to find
easy to find, i will grant that. finding them was never the problem. the problem was that the monthly deposit cap set in march had gone by april, nobody could say why, and the account history recorded nothing about it.
The mobile cashier button hid behind…
The mobile cashier button hid behind the keyboard again.
Ten minutes passed before the agent…
Ten minutes passed before the agent joined, then she pulled up my previous message and looked into the withdrawal situation.
From my experience
From my experience, a third of the live tables were showing as full at nine on a wednesday, which isn't a busy time by any measure, and the game lobby had no queue option, so it was just refresh and hope for a seat.
the site froze during a bonus round
the site froze during a bonus round, and nobody gave me a straight answer
ACH deposit cleared before Live…
ACH deposit cleared before Live Roulette even finished coming up.
Chat closed on me twice
third request for the same bank…
third request for the same bank statement, this time as i was trying to leave the house. no word on what was wrong with the other 2, just upload it again before the cashout moves
Ann from contact form was polite
Ann from contact form was polite, but answered the wrong problem. I asked why a withdrawal was stuck; the reply explained how to reset my password. I had to check the page.
Ryan from live chat was polite
Ryan from live chat was polite, but answered the wrong problem. I queried why a withdrawal was stuck; the response clarified how to reset my password. Customer support was still showing the same old note afterwards.
Balance changed on desktop before…
Balance changed on desktop before mobile. Somehow, Face ID worked once then asked for email again. boring account functions should just work. That is exactly the sort of basic detail that should be clear.
if a payout is going to take nine days
if a payout is going to take nine days, why does the cashier page say two to three when you press the button? i wouldnt have minded the wait if id known.
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