My new shoulder brace helps so much more than my old one since it has heat and vibration. And the red-light therapy is top notch. Had an initial issue with billing and got a person on the phone within... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Product was received in a timely manner. Received a duplicate order and wanted to work out a return. I contacted customer service. They responded immediately on a Sunday. After explaining the situatio... See more
Company replied
Amelia was not only pleasant but also helpful. Before speaking with her I had interactions with 2 AI Specialists. They were not helpful. I'm so happy to be able to speak with Amelia. She gave m... See more
Company replied
KM was effective and efficient. I regret that you decided to bill my credit card for some email I never saw. Very unethical in my opinion. Caused me great distress because I received a scam email t... See more
Company replied
4.1
Great
229 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Your support team and customer service…
Your support team and customer service is tops one of the best I have encountered in any company that I have dealt with. They respond to you immediately.
April 24, 2026
Unprompted review
Expert guidance and timely assistance with the process. Everyone was so helpful in guiding me…
Everyone was so helpful in guiding me through the process of replacing my motor which was having difficulties. They sent me another Rejuvaknee at no extra charge. It took awhile to figure out how to send a video of it not working but they explained clearly how to do it. My new one is working perfectly and I'm already reducing my knee pain substantially.
April 23, 2026
Unprompted review
Good Morning
Good Morning, praying all is well with you.
I must admit it was frustrating, trying to get my request answered.
Then finally customer service, heard my request for the need of extension straps to hold my shoulder pad in place.
I'm not a small person and have a 54"chest.
How when I was able to hold it place it was helpful.
I received notification that the complementary strap will be arriving soon.
Thank you for allowing me to explain and not complain.
God Bless!
John Smith
April 23, 2026
Unprompted review
Great customer service!
April 22, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Larry, Thanks so much for your kind words! We’re glad we could help. If you ever need anything, we’re always here for you!
Rick was awesome
Rick was awesome! Had my problem solved within minutes. He was polite, respectful and knowledgeable.
April 20, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Annie, Thank you for your feedback. We’re glad to hear Rick was able to assist you quickly and effectively. It’s great to know you found him polite, respectful, and knowledgeable.
Regards,
RejuvaCare Customer Support Team
Fix a duplicate…
Very prompt action to fix a duplicate order and charges. Very honest company service.
April 19, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Gordon, Thank you! We’re glad we were able to quickly resolve the duplicate order and charges for you. We also appreciate your kind words about our service.
Regards,
RejuvaCare Customer Support Team
The communication back n forth was…
The communication back n forth was incredible, and always with a positive tone. The end result of my dispute was fair and understandable.
April 16, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Terrie,
Thank you for your feedback. We’re glad to hear that the communication throughout the process was clear, positive, and helpful. We also appreciate your understanding of the final outcome of your dispute.
Regards,
RejuvaCare Customer Support Team
They were easy to use but did not work…
They were easy to use but did not work for me.
April 15, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Tari,
Thank you for the feedback. We understand your concern and we’re sorry it didn’t work as expected for you. We will look into this and take it into consideration for improvement.
Regards,
RejuvaCare Customer Support Team
Reoccurring charge
April 13, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Kim, We acknowledge your concern regarding a recurring charge, and we would like to assist you further in resolving this matter.
Please contact our customer support team so we can review your account and provide the appropriate resolution. Our hotline is available Monday to Sunday, 9AM to 6PM EST. You may reach us at +1 302-261-9613 or email support@rejuvacare.com
Regards,
RejuvaCare Customer Support Team
Enjoyed the call with Kim
I could easily understand Kim, he answered my question, was very pleasant and made my call enjoyable.
April 15, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Janice,
Thank you for your kind feedback.
I’m glad to hear Kim was able to answer your question clearly and make the call a pleasant experience. We’ll make sure to pass this along to him.
If you need anything else, feel free to reach out anytime.
Adam was friendly and very helpful with…
Adam was friendly and very helpful with my request. I appreciate his help with sending an extender strap. He also answered my question about flying your devices with lithium batteries. Thank you to Adam!!
April 10, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Annemarie, Thank you so much for your kind words . We’re really glad to hear Adam was able to assist you and provide the help you needed. We’ll definitely pass along your appreciation to him he’ll be happy to hear this. If you need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Product was received in a timely…
Product was received in a timely manner. Received a duplicate order and wanted to work out a return. I contacted customer service. They responded immediately on a Sunday. After explaining the situation they told me to go ahead and keep the extra items. I was not billed for it. I was thrilled, as it's the triple method shoulder massager and I have a friend who has a similar issue as me that I'll gift it to.
April 12, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Robin, Thank you so much for sharing your experience. We’re really glad our team was able to assist you quickly.
It’s great to hear you were happy with the outcome and that the extra item will be put to good use as a gift. We truly appreciate your support and if you ever need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Snag put right promptly
The initial delivery went wrong, as things do from time to time, but it was put right in a positive and constructive way which is all one can hope for and I was pleasantly surprised.
April 12, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Tom, thank you for sharing your experience. We’re sorry to hear the initial delivery didn’t go as expected, but we’re really glad it was resolved in a positive and constructive way. It’s great to know we were able to turn things around and pleasantly surprise you.
Regards,
RejuvaCare Customer Support Team
Customer Service Rep, Nathan was Great
Not sure yet but Nathan the customer service rep was great
April 11, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Bob, thanks so much for your feedback We really appreciate you taking the time to share this. We’re glad to hear Nathan was able to assist you well—I'll make sure your kind words are passed along to him.
Regards,
RejuvaCare Customer Support Team
I misplaced my charging cord for my…
I misplaced my charging cord for my shoulder massager. Seigi let me know you would replace it at yes charge. Thank you, Paul
April 10, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Paul, thank you for sharing this! We’re glad Seigi was able to assist you and arrange a replacement charging cord. We’ll be sure to pass along your kind words—he’ll really appreciate it. If you need anything else, feel free to reach out anytime.
Regards,
RejuvaCare Customer Support Team
Congrats to live assistance in helping
The virtual assist tried helping first, but they failed, and disconnected the call. Adam, a live assistant, was most helpful, polite, understanding and accommodating in refunding a monthly subscription that was not ordered by me.
April 9, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi George, We’re sorry to hear that, but we’re really glad Adam was able to step in and assist you effectively. We’ll make sure to pass along your kind words to him—he’ll truly appreciate it. Your feedback also helps us improve, and we’ll continue working on making every interaction smoother from the start. If there’s anything else you need, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Reply from Offer Rejuvacare
Hello Evelyn, Thank you so much for your kind words! We’re really glad to hear that Adam was able to assist you well. We’ll be sure to pass along your feedback to him
Regards,
RejuvaCare Customer Support Team
Siege did an excellent job she took very good care of me professionally outstanding person
Siege did an excellent job she took care of my refund very professional, polite, exceptional worker and I really appreciate that. May you all have a blessed day and again thank you.
April 7, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Philip, Thank you so much for sharing this! We’re thrilled to hear that Siege provided such professional and attentive support. Your kind words mean a lot, and we’ll be sure to pass them along. Wishing you a wonderful and blessed day as well!
Regards,
RejuvaCare Customer Support Team
Adam was the one who helped me out and…
Adam was the one who helped me out and he was very professional, a great listener and able to address my concerns
April 7, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Kathleen, We’re so glad to hear about your experience! Adam will be happy to know his professionalism and attentiveness made a positive impact. Providing thoughtful and effective support is what we strive for, and it’s great to see that reflected in your interaction. If you need anything else, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Very helpful
They were very helpful in helping go in a positive direction..
April 7, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Tony, We’re really glad to hear that! It’s great to know the support was helpful and made a positive difference. If there’s anything else you need, we’re always here to help.
Regards,
RejuvaCare Customer Support Team
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