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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency in resolving issues and providing advice. The delivery service is frequently commended for its speed, punctuality, and the polite, professional conduct of the drivers, who often go the extra mile to assist with placement and setup. People are also very satisfied with the products, noting their excellent quality and condition, often describing refurbished items as looking brand new. However, some customers also mentioned that initial communication regarding estimated delivery times could be improved. Additionally, a few people reported issues with orders, including one instance where a chair was sold that was not in stock, leading to a delay in the refund process.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the politeness and... See more

Product

Reviewers consistently express satisfaction with the product quality. Many customers received items in great... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the excellent condition of... See more

Based on these reviews

Rated 5 out of 5 stars

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale. Quick response to our request and we received a replacement part the very next day! Excellent serv... See more

Company replied

Rated 5 out of 5 stars

I enquired this week about some new office chairs for the office in our dealership & Ryan kindly helped with all enquiries. Ryan was very helpful & professional and has kindly booked for delivery Frid... See more

Company replied

Rated 5 out of 5 stars

Junior and his colleague were very efficient and helpful. The desks looked perfect afterwards and they were friendly always smiling. Furthermore, when I asked for advice on how to place the desks they... See more

Company replied

Rated 5 out of 5 stars

My second purchase from office resale and they were consistent in their excellence. Another refurbished item that arrived swiftly and was as if brand new. I'm a very happy customer.


Company details

  1. Used Office Furniture Store
  2. Computer Desk Store
  3. Office Equipment Rental
  4. Office Equipment Supplier
  5. Office Furniture Store
  6. Office Refurbishment Service

Written by the company

As one of the UK’s top used office furniture retailers, we offer a full range of quality products from task chairs, desks and office storage to meeting room, reception and break-out furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Website is easy to use

Website is easy to use, item arrived in great condition. Delivery driver Phil was very polite and professional and situated the chair within the workspace. The only reason for the reduction in stars is because I think initial communication around estimated deliveries could be better. After waiting 3 or 4 days for update after receiving my confirmation, I then noticed that you have to email a different address to request this info. The other reason is (as stated in other reviews) my delivery was cancelled on the day citing vehicle breakdown and had to be rescheduled. I appreciate that I did receive a phone call explaining and wasn’t left waiting or assuming. As this seems like a common theme I would say the delivery component is an area that could be worked on.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Phil delivered my parcel quickly and we…

Phil delivered my parcel quickly and we had a very friendly interaction. GIVE THIS MAN A RAISE! 🥳

March 5, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Phil and Darren did a fantastic job

Phil and Darren did a fantastic job. The install ran smoothly and the office was left clean and tidy within a few hours.

February 16, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Great service all round

Great value for money and the delivery drivers were great! Thanks so much to Phil and Darren for going out of your way to deliver and pick up our chairs today. A credit to your company!

February 18, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Delivery and installation was terrific

Delivery and installation was terrific, Phil and his colleague were polite and professional. Thanks for bringing our lovely sofa!

February 12, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Really good quality Herman Miller…

Really good quality Herman Miller chairs. Phil delivered them on time. Thank you Phil. Always a great company with very good customer service and products

February 9, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Fast efficient and friendly service all…

Fast efficient and friendly service all the way. Excellent communication throughout ordering process and amazingly precise delivery time and execution. Thank you!

January 19, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Good quality chair

Good quality chair, good price. Phil a friendly delivery driver.

February 2, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Quick response, good service…

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale.
Quick response to our request and we received a replacement part the very next day! Excellent service, very pleased to have the issue resolved so quickly and efficiently.

January 27, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a 5* review. We are pleased to hear you were satisfied with your order and the service you received - we hope to work with you again :-)

Rated 5 out of 5 stars

Driver was great

Driver was great, managed to get into a really tight space and down a steep driveway with no issues. Polite and friendly.
Package was in perfect condition.

February 2, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving us a 5* review - we are pleased to hear that you are happy with the item and service you received :-)

Rated 5 out of 5 stars

Good service for second hand chairs

No defects with product, came swiftly, good prices - very happy customer! Thank you to Phil who delivered it :D

January 30, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a review, we are happy to hear that you are happy with the product and the service you received. :)

Rated 5 out of 5 stars

Phil was great

Phil was great, everything went so smoothly

January 28, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving us a 5* review :)

Rated 5 out of 5 stars

Brilliant service and great chair

Brilliant service and great chair. Would highly recommend 🌟

January 21, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review. We are happy to hear that you are satisfied with your purchase and the service you received from the team - we hope to work with you again :)

Rated 5 out of 5 stars

Amazing service

Amazing service! Phil delivered them built and was very friendly!! Thank you Phil & Ryan

January 16, 2026
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for the 5* review :-)

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