Thought this company were great, last minute order - pricey but would have been worth it. However did not inform me when they couldn’t provide what I ordered (well the most expensive part of my order)... See more
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Delivery was ordered for lunchtime who delivers at 10:30 in the morning for lunch ?Food was left outside for 2 hours. Sent an email to complain no response no apology nothing. will not be using them... See more
Company replied
Delivery 4h before request.I Sandwiches were ok but tart platter very poor, fruit hardly touch as it has been sitting in the office for 4h. They charged me twice but that was resolved , we agreed on... See more
Beakfast order on Tuesday 28th January was late. I specified 0730 delivery time on the "notes" section of the online ordering form, which was not picked up by either the driver or the office. It a... See more
Company replied
Company details
Information provided by various external sources
Order sandwich platters, handcrafted salads, snacks and more for delivery to office meetings, working lunches and corporate events.
Contact info
CityPoint, 1 Ropemaker Street, EC2Y 9HT, London, United Kingdom
- 020 3965 2580
- care@officeserve.com
- officeserve.com
1.4
Bad
266 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
delivery was early and food was…
delivery was early and food was excellent
January 23, 2019
Unprompted review
Reply from OfficeServe
Thank you for posting a review, Gill. Looking forward to serving you again.
The food arrived 2 hours early even…
The food arrived 2 hours early even though we requested them to be delivered at 1pm! The sandwiches were not fresh looking but soggy bread!
We paid double the price for less than half the quality we usually get.
We will not be purchasing from you again!
January 23, 2019
Unprompted review
Reply from OfficeServe
Good morning Gentiana,
Many thanks for your timer over the phone. As mentioned, I am truly sorry to hear about this issue with your first order.
I can assure you that all the reviews on TrustPilot are verified and authentic.
I have forwarded your feedback to our production team and they will enquire regarding the quality of the sandwiches, but I can guarantee you that everything is made freshly and produced every morning specifically for each order.
Regarding the delivery, I have just checked your order and asked my delivery team who confirmed that you selected the 11am to 1pm time slot. We operate a 2-hour delivery window because unfortunately, we cannot guarantee an exact time of delivery as London traffic is hard to predict.
Thank you a lot for your understanding.
We do hope you will give us a second chance and order from us again. If you do, I will personally process your order and make sure everything goes perfectly.
Many thanks and kindest wishes,
Mathias
Excellent service
Excellent service
Good variety of food and in good quality.
January 23, 2019
Unprompted review
Reply from OfficeServe
Hi Deborah, thank you so much for your review. I can see that you have left a lovely comment but have given us 1 star? Was this intentional? :)
Easy to use order system
Easy to use order system, delivered within time slot. Good for ordering for people with dietary needs
January 19, 2019
Unprompted review
Reply from OfficeServe
Happy to hear about ease of ordering for those with dietary needs. We're always adding more and more vegan, halal-friendly, gluten-free and vegetarian options. Thank you for the review ;-)
I have used you three times and twice…
I have used you three times and twice the online system hasn't worked and Ive had to call as well, not great for the first time ive used you really. But on the plus side the food was well received by the those in the meeting.
January 18, 2019
Unprompted review
Reply from OfficeServe
I understand your frustration. Online ordering should be simple. Definitely not the customer experience we're aiming to provide for our customers. I've asked a member of our team to reach out to you directly to understand how we can do better next time. Thank you for this feedback!
- Carly
Everything arrived on time
Everything arrived on time, fresh and appetising and more than ample sized portions. Well done and a great service. Edna
January 17, 2019
Unprompted review
Reply from OfficeServe
Edna, thank you for posting a review. Happy to hear you were satisfied all around! Looking forward to serving you and the team in the near future.
On time
On time, fresh, full fillings, well presented. Good service. Thanks.
January 17, 2019
Unprompted review
Reply from OfficeServe
Happy to hear, Richard. We're here when you need us. Thank you for posting a review.
First time ordered from this company…
First time ordered from this company and all good,
I would order again.
Only one thing....the time slots should be one hour, not two hours.
January 16, 2019
Unprompted review
Reply from OfficeServe
Thank you for this feedback regarding time slots. We're always looking to refine our delivery and logistics process, so good to know this is important to our customers. Looking forward to delivering food to your office again soon.
Good quality food which went down well…
Good quality food which went down well with colleagues. Only area for improvement would be that on both occasions the food was delivered earlier than the delivery window requested. Obviously better than arriving too late!
January 13, 2019
Unprompted review
Reply from OfficeServe
Too early is a problem too! I guess we were a bit eager in the new year ;-) Sorry for the inconvenience. I hope you'll give us another go.
I was very happy with the quality of…
I was very happy with the quality of the product and the timely delivery.
Regards
Jerome
January 11, 2019
Unprompted review
Reply from OfficeServe
Hi Jerome, thank you for posting a review. Happy to hear the team at Tower Hamlets GP Care Group enjoyed the catering. We're hear when you need us. Looking forward to serving the team again soon.
Ordered for an office breakfast
Ordered for an office breakfast. The support team was very helpful, easy online ordering, delivery was on time. Great experience
January 10, 2019
Unprompted review
Reply from OfficeServe
Breakfast of champions! Staring the new year strong with an early morning rise. Thank you for posting a review.
Great service great sarnies!
October 29, 2018
Unprompted review
Easy to order, lovely food
Easy to order, lovely food, mostly on time!
October 26, 2018
Unprompted review
Very good and tasty lunch.
Very good and tasty lunch.
Delivered on time no fuss or problems.
Excellent all round
October 25, 2018
Unprompted review
excellent customer services
October 22, 2018
Unprompted review
Very easy to use and set up an account…
Very easy to use and set up an account if needed, the food arrived within the time given. Staff enjoyed the wraps etc.
We would recommend this company to anyone.
October 19, 2018
Unprompted review
Excellent service and everyone enjoyed…
Excellent service and everyone enjoyed the sandwiches. We will definitely use you again. Thank you.
October 19, 2018
Unprompted review
celebration of life .....food delivery
easy to order and very well presented on delivery at the time arranged would certainly recommend to anyone else
October 12, 2018
Unprompted review
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