Thought this company were great, last minute order - pricey but would have been worth it. However did not inform me when they couldn’t provide what I ordered (well the most expensive part of my order)... See more
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Delivery was ordered for lunchtime who delivers at 10:30 in the morning for lunch ?Food was left outside for 2 hours. Sent an email to complain no response no apology nothing. will not be using them... See more
Company replied
Delivery 4h before request.I Sandwiches were ok but tart platter very poor, fruit hardly touch as it has been sitting in the office for 4h. They charged me twice but that was resolved , we agreed on... See more
Beakfast order on Tuesday 28th January was late. I specified 0730 delivery time on the "notes" section of the online ordering form, which was not picked up by either the driver or the office. It a... See more
Company replied
Company details
Information provided by various external sources
Order sandwich platters, handcrafted salads, snacks and more for delivery to office meetings, working lunches and corporate events.
Contact info
CityPoint, 1 Ropemaker Street, EC2Y 9HT, London, United Kingdom
- 020 3965 2580
- care@officeserve.com
- officeserve.com
1.4
Bad
266 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from OfficeServe
Excellent! Thank you for posting a review, Michelle. Please do let us know if there's something more we can do to earn that 5th star! We're here to help should you need any special requests.
Excellent customer service
Excellent customer service, beautifully presented fresh sandwiches and fruit. Would highly recommend OfficeServe. We are based in Twickenham with no options for lunch deliveries so I was very pleased to come across OfficeServe.
Keep up the good work - would definitely use you again!
March 20, 2019
Unprompted review
Reply from OfficeServe
Fantastic to hear the sandwiches and fruit platters were so well received in the office. We know office catering with delivery can be tough to find if you're not in the dead center of the city. We're happy to provide such a large service area that can reach so many offices in and around London. We look forward to delivering office catering to you again soon, Caroline.
our client was very content with the…
our client was very content with the presentation and the taste.
Also very affordable compared to most catering companies and the fact that you deliver on a Sunday was a life saver.
Many thanks - we will order again very soon! :)
March 18, 2019
Unprompted review
Reply from OfficeServe
Work doesn't stop Mon-Fri and sometimes a Sunday meeting is in order. Happy we could come through for the Hunter Collective team and that everyone was pleased with the presentation and taste of the food. Thank you for posting a review of your office catering experience, Karoline.
Excellent cold buffet lunch
Excellent cold buffet lunch. Everything arrived on time and was well presented. Everyone enjoyed the meal. Will definitely use again and recommend to any potential user.
March 16, 2019
Unprompted review
Reply from OfficeServe
Fantastic to hear, Stephen! Thank you for spreading the word and for being our customer. We appreciate you ;-)
Quality, great price and excellent customer service
Food is delicious, well-balanced in terms of flavours, ingredients and colours. Portions are generous and meals are cost-effective. Delivery is puntual and the customer service is genuinely top notch. I have used plenty of catering providers and the level of professionalism I've found here is impressive.
March 15, 2019
Unprompted review
Reply from OfficeServe
Awe, we're blushing a bit. Thank you so much for posting this review! Happy to hear you've had such a positive experience ordering office catering with OfficeServe. We look forward to serving you beautiful, fresh (and colourfull) food again soon.
Great service
Shared platters ordered for a meetup event for 16 people. The website was clear and the order easy to place, the food was delivered on time and all of it was eaten, no waste.
March 15, 2019
Unprompted review
Reply from OfficeServe
Hi Andrea, thank you for leaving a review of your office catering experience with OfficeServe. 4 people or 24 people, we have a catering solution for any type of working lunch. Thank you for the specific feedback about ease of ordering on our website. Looking forward to your next order.
Excellence
Great selection of products to choose from, easy ordering service, customer service was really proactive when we needed to change the delivery address. And most importantly the presentation and taste of the selections ordered were excellent.
March 14, 2019
Unprompted review
Reply from OfficeServe
Wonderful to hear, Richard. We know meeting agendas can change at the last moment and we are always happy to accommodate for the unknowns of office life. Great to hear your order went over well with the team. Looking forward to delivering food to your office again soon.
Delivery was ordered for lunchtime who…
Delivery was ordered for lunchtime who delivers at 10:30 in the morning for lunch ?Food was left outside for 2 hours. Sent an email to complain no response no apology nothing. will not be using them again or recommending this company !
March 13, 2019
Unprompted review
Reply from OfficeServe
Good morning Zarina,
Please accept my most sincere apologies about this issue. I will speak with my colleague now and ask to refund you the delivery charges.
I have just checked and noticed you had selected our 11am to 13pm slot, and I understand that it was delivered 30 minutes too early. Unfortunately we will not be able to deliver at an exact time, as we do more than 100 deliveries on a daily basis, but we always aim at delivering closer to the requested time (and rather sooner than later).
If ever you are willing to give us a second chance, I will be happy to offer you a free delivery on your next order with us, as a a compensation for this unfortunate issue.
I wish to apologise once more on behalf of the Office Serve team, and please do not hesitate to call me directly should you need anything.
Many thanks for your understanding.
Kindest regards,
Mathias
Tasty and well presented sandwiches
Tasty and well presented sandwiches. Delivery as requested. Would welcome if they'd opted for more recycling friendly packaging. Will be definitely using OfficeServe again. Thank you.
March 12, 2019
Unprompted review
Reply from OfficeServe
Agree! More recycling friendly packaging and cutlery is something for which we aim. Looking to strike the right balance between ease of packaging and transport and sustainability. We really appreciate this specific feedback. Happy to hear the sandwiches were tasty (and pretty).
Easy to register an account and order…
Easy to register an account and order placed easily. Full explanation of each lunch platter etc prior to ordering.
Delivery on time, however £12.50 delivery charge a bit high. Good feedback from our clients for the sandwiches purchased.
March 12, 2019
Unprompted review
Reply from OfficeServe
Thank you for the feedback! It's always helpful to learn about the positive and not so positive parts of your customer experience. We hope the steep delivery fee doesn't put you off from trying us again. Happy to hear your clients were pleased with the sandwiches.
Great service
Great service! Arrived on time, fresh and tasty. Happy clients in our meeting.
March 8, 2019
Unprompted review
Reply from OfficeServe
Happy clients is what it's all about! Thank you for posting a review, Anthony. We're pleased our office catering went down well with everyone.
Food is great
Food is great, staff and delivery men are friendly and helpful.
March 7, 2019
Unprompted review
Reply from OfficeServe
Food delivery with a smile ;-) Thank you for posting a review about our office food delivery service. We look forward to serving the Marcantonio Foods team again.
on time and as per illustration
March 6, 2019
Unprompted review
Reply from OfficeServe
Hi Carolyn, thank you for posting a review of OfficeServe. We are proud to deliver exactly what you see on our website — freshness and quality. Although we love our photography agency, it's not just the photographs that look good, the food is good too!
Good service and quality
March 6, 2019
Unprompted review
Reply from OfficeServe
Happy to hear! Thank you for the review. Please do get in touch if you feel there's something more we can do to earn a 5 star review. Looking forward to delivering food again soon.
Excellent product and service
Excellent product and service - brilliant organisation.
March 6, 2019
Unprompted review
Reply from OfficeServe
Thank you, George! We're lucky to work with a team of all stars.
Lovely food
Lovely food - wraps and salads are very tasty and presented well
March 5, 2019
Unprompted review
Reply from OfficeServe
Happy to hear you enjoyed our wraps and salads. Thank you for posting a review of our catering service.
The Food is Great and Fresh
The Food is Great and Fresh. Can just recommend it and the presentation is also nice. The Beetroot salad with Feta is sooo Yummy I cant wait for another big meeting so I can order from Office serve agaig :-)
March 4, 2019
Unprompted review
Reply from OfficeServe
haha! The perfect excuse for a meeting ;-) Our handcrafted salad range is popular in our office too. Let's just say we call a few too many meetings just for the excuse to do "quality control". Looking forward to delivering food to you again soon, Julia.
Nice and healthy food.
March 4, 2019
Unprompted review
Reply from OfficeServe
Thank you for the review. We've been working hard to add healthy and flavourful items to our menu. Please do let us know if there's anything specific we can do to earn a 5 star review.
The foo
The food we had delivered was on time and fresh and had great customer service.
March 4, 2019
Unprompted review
Reply from OfficeServe
Happy to serve the Catalyst Housing team ;-) Looking forward to your next order. Thank you for posting a review.
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