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Rated 1 out of 5 stars

I guess they have gone out of business. I’m contacting my credit for a refund from an unsuccessful order

Rated 1 out of 5 stars

I placed an order two weeks ago and still waiting for the goods I have tried emails and what’s app messages plus phone call which has been busy for three days but they were quick enough to take my mon... See more

Rated 1 out of 5 stars

It was a week a later later when I received the item although I paid £5 for delivery and the item is to expensive

Company replied

Rated 5 out of 5 stars

After trying various cbd products Ive now been using offset cbd for the last year now and their products are top quality. Ive recently been recovering from a badly broken leg which has taken 2 oper... See more

Company details

  1. Herbal Medicine Store

Written by the company

High quality CBD products made from all natural ingredients and designed for people of any age or ability, from professional athletes to the elderly!


Contact info

2.1

Poor

TrustScore 2 out of 5

31 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Terrible company

I placed an order two weeks ago and still waiting for the goods I have tried emails and what’s app messages plus phone call which has been busy for three days but they were quick enough to take my money it’s the worst company I have dealt with will not recommend and never use again

April 3, 2025
Rated 3 out of 5 stars

Comms issues

Unfortunately aside from an initial email to confirm delivery I received no response to enquiries about my order which arrived a full 7 day week after I ordered.

February 26, 2025
Rated 1 out of 5 stars

It was a week a later later when I…

It was a week a later later when I received the item although I paid £5 for delivery and the item is to expensive

February 6, 2024
Offset CBD logo

Reply from Offset CBD

Hi Michael, sorry to hear this. We send all orders out via Royal Mail first class, either the same day if ordered before 12, or the next day if after 12. Unfortunately once we've posted the item, it is out of our hands speed wise and we can only hope they deliver when they are supposed too. As for being too expensive, CBD products as a whole aren't cheap unfortunately. There are plenty of other brands offering cheaper versions, but the quality just isn't on the same level. It's a shame you didn't email us before leaving this review, as we try our best to keep all our customers happy and could have resolved the problem.

Rated 5 out of 5 stars

I'm not one for writing reviews but I…

I'm not one for writing reviews but I felt this one was needed. Firstly the packaging looks great and really gave me the premium feel from the delivery box to the bottle. I've always been a bit weary of CBD products as I thought it was just a fad. I've been struggling to sleep for months and suffer with an aching back, I bought the 1500mg lemon oil (which tastes great) and I've noticed a difference already in a week. My sleeping is 100% better (even my wife noticed) and I don't feel like my back is annoying me as much as normal.

February 6, 2022

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