OFX - Canada Reviews 127

Sent $2,300 CAD to UK Lloyd Bank. Money disappeared and OFX wash their hands simply saying we have sent. They gave me reference number to check with UK bank. The number doesn't exists in UK bank - no trace. No support from OFX. Asked to return money and yet haven't received a positive answer. Going to Court. Do you want to send money through OFX after learning this?

Update:
After reading my review & concern, OFX replied saying that a Supervisor will call me. Next morning I got the call and was lectured that my recipient is not doing correct thing and should go to bank again. So instead of focusing on what OFX should do to correct the issue, OFX telling us what we should be doing and what we are not doing. OFX asking to go to UK Lloyd Bank in person and nag for the money. Is this how it work - you nag for money and bank give you money? Is this called Accountability? Hah!

The initial outreach from Sinead made setup and feature education seamless, and Noel has been a spectacular account manager. OFX provides amazing rates and their web platform is very well executed. We're a small startup with lots of USD/CAD funds being transferred, and it's been fantastic to send money internally and externally in either currency.

Easy to work with, absolutely reliable, very competitive exchange rates.

I have had an account with this company now for about 9/10 years and in every case the transfers went through seamlessly. I only had to call customer service twice - one to confirm their name change and the other for an IT glitch. In both cases the 24 hr customer service was really excellent - issue re glitch resolved immediately. I don't do huge transfers or trades like others, but I do absolutely trust them for reliable, honest and speedy transfers to family members for birthdays etc.

Very poor customer service and no proper update on transfer. Was to do a transfer, its been more than five working day, I submitted all document necessary and still the transfer has not been done and the money has been debited. Very very poor service and unreliable.

The support from Nelly at OFX was outstanding, great proactive follow-through and flawless communication, super happy.

Glad to know that after I commented on Facebook about my money not delivered to the recipient over a month ago, OFX stepped in to fix the issue promptly by returning money, but I’m disappointed that the refund is not the whole refund. I got penalized for $47.14 which isn’t my fault.

This is another way of gouging customers. I paid $1000 plus $15 transfer fee to begin with. The control of banking fee you mentioned is totally not acceptable. I should have got the full amount back. No more services with this company not capable to fulfill their service to the customer.

I called in Cory Naharnie with a change of bank details, resolved my issue within the 5 minutes, service is amazing!

The customer service representatives I spoke were very polite and had a genuine concern to help resolve an issue I had with a currency purchase.

I would like to commend OFX and the staff for helping me through a global transfer recently. It’s always a little scary sending funds abroad using the Internet but they made it a smooth transaction and backed it up every step of the way.
I particularly want to thank the help I received from Nonni Karumbi. She facilitated the transaction in an extremely professional and courteous manner, and went the extra steps to assist me. She is a great asset to the company. Kerry Wray

I had an issue about fees but they were very helpful and cooperative. They resolved the issue quickly.

Seamless transaction completed in faster than expected time frame

I sent money from Canada to USA to my brother due to emergency. As they claimed to send it within 3 business days I ended up choosing ofx. Unfortunately my brother didn't receive the money past a week. So I called them to inform the issue. I am an international student in Canada and my brother is also an international student. Spending 265$ is not easy for us. We work hard to earn it. Anyways, I called ofx customer service and they said the money is yet to be transferred which really made me anxious. So after talking to them I decided to cancel my transaction cause I already send the money via Remitly which is way more effective. They promised me to send my money back by the next day. It has been 1 month and I haven't received my money. I called and they as usual apologize and say that they will return it to me in 1 business day. They even take 15$ exchange fee for the transfer, which isn’t informed earlier. I believe this ofx thing is a scam.

Have been waiting for 2 weeks for money transfer from Canada - Panama, despite advertising 3-5 days. First week went by, nothing. We called, they asked for paperwork which we had sent in day one, but it was clearly overlooked or missed. Sent paperwork in AGAIN. Week two, silence. Called 3 times in last two days, on hold for 15-30. Each time we were promised a call back, but all we got was silence. Still working on it ! If you are need money fast, think twice, we hear WISE is the way to go.

We had a great experience working with OFX specially with our account manage Noel Fraser. He helped us in every step of the way. We will definitely continue doing business with OFX and Noel

It's ok. Reliable but a bit expensive than other. Exchange rate is average not so competetive. Takes over a week or 10 days for bank to bank transfer. Other than that, good to have it.

Kept my money on hold and customer service keeps having to verify and they keep delaying and they’re keeping my money. Absolutely disgusting do not work with them

OFX is all about the service and frankly, living on a boat in French Polynesia, they've made working with vendors so easy I consider them a lifeline. I worked with Conor today and he was incredibly helpful, explaining the eccentricities of how French Polynesian IBANs work and inputting all of the information so that I could make a transfer for a much-needed purchase. Connectivity here is an issue so his extra help is much appreciated. OFX is a lifesaver for traveling expats, and I imagine, everyone who uses this valuable service.

Consistently incompetent. Unbelievable delays, zero ability to see incoming funds of current balance. Lost funds, missed transfers, duplicate transfers... how did this company manage to pass financial accreditation? Run, don't walk, from this company.

I recently had the pleasure of using OFX for an International money transfer,here's why I'm giving them a perfect Rating.
Ofx's customer service was expectional.Their friendly and knowledgeable team made me feel confident about my money transfer.
OFX offers some of the best exchange rates in the market, their don't hide any fees or surprises.
If you're looking for a reliable,cost-effective and user-friendly solution for International transfer,OFX is the way to go.
I highly recommend their Services.