I made an error on a transfer and I was helped quickly and in a friendly manner even though it was my error
Company replied
Location
Switch locationQuay Street 188, Level 26, PWC Tower, 1010 Auckland, Auckland CBD, NZ
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See what reviewers are saying
Bernadene has been an awesome account manager for me. Been with them since 2023 and she is always very patient answering all my questions I have. Given me great advise n help me understand the diff ra... See more
Company replied
The telephone assistance I received from the client manager was first rate. She took the effort to explain things and handle a fairly tight and complex compliance process to set things up between two... See more
Company replied
I always find your site easy to navigate, but I note that web reviews do question your competitiveness. When I checked a transfer this morning for a tentative sum of $40,000, it appeared yourcommision... See more
Company replied
Company details
About OFX - New Zealand
Written by the company
Simplify your FX needs with OFX.
Get Started
Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.
We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.
Why choose OFX?
Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.
Save Money
Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.
Transfer Securely
Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology
Fee Transparency
OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.
24/7 Support
Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.
Start saving time and money - open an OFX account today!
Written by the company
- .
Contact info
Quay Street 188, Level 26, PWC Tower, 1010, Auckland, Auckland CBD, New Zealand
- 0800 161 868
4.7
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Error resolved
I made an error on a transfer and I was helped quickly and in a friendly manner even though it was my error
June 22, 2026
Unprompted review
Reply from OFX - New Zealand
Hi Pamela. We appreciate you taking the time to leave us a review about your most recent experience with one of our OFXperts. I'm glad we were able to assist. -OFXpert Dave
It's easy to use once I worked out the…
It's easy to use once I worked out the process. That is wok out the transfer first then transfer the amount of money into OFx.
October 4, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Ardath. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
OFXpert, Sarah
All very simple and the funds arrived…
All very simple and the funds arrived the next day.
October 24, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Tom. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sarah
far better than the previous forex…
far better than the previous forex company we have been using.
October 8, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Christian. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.
So helpful
Assyl Zharkenova was patient, understanding and very helpful when I was on a time constraint.
August 18, 2025
Unprompted review
Reply from OFX - New Zealand
Hi Clare. Thank you for letting us know about the great experience you had with Assyli. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX. OFXpert, Dave.
Highly recommend
Bernadene was outstanding to deal with. Highly recommend. Thank you
August 6, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Deborah for sharing the great experience you had recently with Bernadene. Our OFXperts are here 24/7 to make the most of your money. We’ll be sure to pass on your kind words to the team.
-OFXpert, Sarah
Smooth
Hi.
Nice doing business with you. The whole exercise was easy and quick, the funds being transferred to my UK account within 24 hours.
Very happy with your service thank you.
June 23, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Jan for your review. We appreciate your kind words and positive feedback as we always love reading stories from our clients. We look forward to assisting you with your future transfer needs.
-OFXpert, Sarah
Terrific experience
We dealt with Bernadene and she was just terrific. This was the first time we had used OFX, and she helped us so much - from setting up our account, through to the full transfer process. We really do thank her for being so patient with us.
June 1, 2025
Unprompted review
Reply from OFX - New Zealand
Hi Fiona. Thank you for letting us know about the great experience you had with Bernadene. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX.
-OFXpert, Sam
Fantastic service and support
Dave has gone above and beyond with his service and support. Even when he was not personally available, he made sure that we were put in contact with one of his colleagues. We were never left wondering what was happening and always had a real person to contact with questions and concerns. Great service!
April 14, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Laura. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.
Reply from OFX - New Zealand
Hi Phil. Thank you for your kind review. We’re here 24/7 to help with your future transfer needs.
-OFXpert, Sophie
Professional Personal & Prompt Service
Bernadene recently helped me with set up and trial transfers with OFX. Excellent professional service and follow up by Bernadene. It's quite unusual to get personal service with prompt action from many large organisations these days, however I was pleasantly surprised. Thanks Bernadene.
June 17, 2025
Unprompted review
Reply from OFX - New Zealand
Hi Duncan. Thank you for letting us know about the great experience you had with your account manager Bernadene. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX.
-OFXpert, Sarah
Every step of the way!
Bernadene Leeuw--Bernadene has been fantastic helping me navigate my way through setting up a new OFX account with the ability to handle future Australian share and dividend transactions via Link Market Services, now called MUFG to our NZ account
Bernadene was there there every step of the way, I could not have done it without her help--thankyou!
June 24, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you George for taking the time to leave a review about Bernadene. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.
-OFXpert, Sophie
Easy to use Platform.
Easy to use Platform.
Great customer services if any queries.
Exch rates beat what we can get from our bank.
June 24, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Gary for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.
-OFXpert, Sarah
I recently relocated back to the UK…
I recently relocated back to the UK from NZ and OFX were very patient with me and managed the transfer of my funds. Thanks Dave. Five Stars.
May 13, 2025
Unprompted review
Easy and trustworthy first transfers at great rates
Our contact, Dave Swadel, is so helpful, knowledgeable and reliable. He guided us through opening our account and making our transfers of NZD to AUD, and we are totally happy with the exchage rate and outcomes. We have more money to transfer later in the year, and will definitely do it via OFX. Thanks Dave!
Kindest regards, Reece and Lorraine
March 13, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you Reece and Lorraine for taking the time to leave a review about Dave. We’re happy to hear you had a great experience working with your OFX account manager and have passed on your kind words. Let us know if there’s anything else we can help with.
-OFXpert, Sophie
Happy minnow
I'm just a minnow in this business, but OFX customer interface makes even minnows feel that their business is valued. Thank you for your no fuss efficiency
March 11, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you, Michael. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.
-OFXpert, Sam
Great support
Bernadene has been excellent to deal with. She has been very supportive and works to get a good deal done. Highly recommend her!
March 14, 2025
Unprompted review
Reply from OFX - New Zealand
Hi Caroline. We appreciate you taking the time to leave us a review about your most recent experience with one of our OFXperts. We'll be sure to let the team know!
-OFXpert, Sam
Great
I always get exceptional service from Bernadene. Highly recommend OFX.
March 12, 2025
Unprompted review
Reply from OFX - New Zealand
Hi Pieter. Thank you for reaching out to us regarding the excellent service you received by OFXpert, Bernadene. We love hearing positive client stories and will be sure to pass this on to the team.
-OFXpert, Nisha
Great rate, straight forward and as promised
Easy, helpful, good advice & guidance & prompt. Money arrive just as Dave said.
Dave was friendly & helpful & patiently explained the process & swiftly responded to emails. Thanks Dave. Would definately use again…..
March 4, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you, Elaine, for your review. We appreciate your kind words and positive feedback as we always love reading stories from our clients. We look forward to assisting you with your future transfer needs.
-OFXpert, Sam
Amazing
We have used OFX for a number of transfers now and it couldn't be an easier process. Dave has been amazing, always ready to answer an email or text and with quick responses. Transfer details are crystal clear, and the money is quick to arrive in our account. I was initially a bit apprehensive and new to it all, but Dave helped me through the process and now its second nature. Would absolutely recommend.
February 25, 2025
Unprompted review
Reply from OFX - New Zealand
Thank you, Barry. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sam
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