OFX - United Kingdom Reviews 349

Truly awful. Don't use OFX. They are the worst financial company I've ever dealt with. I transferred my life savings with OFX. They repeatedly asked for the same compliance documents and despite constant calls and emails to them, delayed the transfer by 5 days by constantly stalling and brick walling. I had to go 5 days wondering if I'd been scammed or not. Don't use - there are plenty of other more trustworthy companies.

I have been using OFX for 8 years and never had any issues up until now. Funds used to last into my account sometimes as quick as the same day! I’m not sure what has changed with the company, but this time I have waited 4 business days with not even a respond to my email from customer service. Not even a confirmation email that my funds have been received. This will be my last transfer with this company and you have lost my service. Very dissatisfied.

Extremely disappointed in the dishonesty of this company. My transfer was not processed in the time frame that was guaranteed which had repercussions affecting multiple parties.

I have been using OFX for 8+ years for foreign exchange, paying royalties to authors overseas. It has been efficient, low-cost, and very easy to use. OFX recently changed its dashboard, and I inadvertently put in the same transaction twice. Gabriella Duarte, out of the London office, came to the rescue. She patiently talked me through how to send the initial payment and return the duplicate funds to my bank. She was extremely professional, very knowledgeable about the platform, and very patient. Thank you

Howard the dealer was very efficient
And the payment was processed in couple of minutes very pleased with the services provided

Sam went above and beyond to help problem solve opening two new accounts to send money to in Asia and NA. She was patient, friendly and forgiving most importantly!

I have been with OFX for about 15 or 16 years, and all of a sudden I need to send a video of myself to confirm who I am? WHAT?!! No, that is NOT going to happen. I went through all of the verification questions, but apparently that is no longer good enough! Well, goodbye OFX. There are other companies with better rates, and I have only stayed with OFX out of a sense of loyalty. Not any more!!!

Quick funds transfer and easy-to-follow instructions

Excellent service as always from the telephone support team and the easy to use app. Many thanks.

OFX, notably Amy Slye, showed a prompt, detailed and high sympathetic approach to a difficult transfer. It was accomplished very professionally and achieved the right outcome. Thank you!

Used OFX for 10 years? what's changed? website terrible, no contact, funds were delayed 3 days

I used to love OFX you've lost me and my transfers shame

I strongly advise against using OFX (UKForex Limited).

I attempted to transfer USD 14,000, and the transaction failed twice. OFX claimed internal or beneficiary validation issues but never provided any evidence or clear explanation.

After waiting over 20 days, I formally requested that the funds be returned to my original account. Despite this, the money was not returned promptly, and communication was extremely poor. Emails went unanswered and no proof of processing was provided.

As a result, I am currently in the process of filing a formal complaint with the Financial Ombudsman (FOS/FOA) due to the lack of transparency and failure to return my funds in a reasonable timeframe.

This experience caused significant stress and financial uncertainty.

I would strongly recommend that others avoid using OFX, especially for large transfers, as there appears to be serious issues with communication, transparency, and fund handling when problems occur.

Simple process to request currency transfer which was processed quickly and efficiently by OFX at a good rate of exchange. I have been using OFX for quite a few years and they always do a good job.

Transfer was made by ofx to south africa back on the 6 November 9 i recieved an email to say Transfer has been sent to my sisters bank..in south africa nothing came through..she went to the bank three weeks ago..was told money was sent back..I have been ring ofx every time I speak to a different person..I was told it will take 20 days for the money to be returned back to my account..no update from ofx on how the case is going every time I ring am told the bank hasn't responded..to day I spoke to Gerad today on the 15/12/25 promised to get back today that hasn't happened..very bad experience will never use them again, this has caused me stress

Shocking service, transfer taking several days and keep receiving calls from OFX Australia asking to me to call Australia. My transfer is from UK to USA

I have been using OFX for several years to transfer funds from a US account to my banks in the UK and Spain. I have found them to be very reliable and very helpful in assisting with the transactions. It always seems to me that they cannot do enough to make each transaction action as smooth as possible, that is why I continue to use them and would not think of looking for. An alternative company to Handel my transactions.

Funds lost. OFX transferred funds to recipient in Australia promptly, however, failed to complete the transfer documentation completely so funds now not assignable to the correct Australia Taxation Office tax statement. The result interest being charged on this overdue amount to me. As if that wasn’t bad enough, three phone calls to OFX to have matter resolved have failed in any action being taken by OFX. Despite each call handler saying they would raise the matter to have the funds traced. I requested to lodge a formal complaint but there does not seem to be a process for this.
Do not transfer money to the Australian Taxation Office or anybody else with them because it appears staff are unable to correctly complete the transfer documentation from the information supplied to them.

OFX is very reliable with consistently excellent results and competitive pricing. The on-line tools are user-friendly. OFX is diligent in making sure transfers meet all local and international regulatory requirements before you process you transfer, which ensures a worry free transfer when submitted. The representatives are top notch! One person I've had the pleasure to interact with is Marco Coelho, who in the UK. Marco is knowledgeable, professional and responds promptly to all issues. I highly recommend OFX!

Excellent service and a ( reasonably ) competitive exchange rate -- other money transfer sites may offer a better exchange rate but it comes with a higher cost for their transfers

My business account has been under review for over a month, and I still haven’t received any proper response or update from the OFX team.

I have called multiple times and been told that my account manager, Sorrell, would contact me within 24 hours — but I have never received any call or follow-up. I have also sent several emails with no reply.

This delay has caused major inconvenience to my business, especially as I cannot access or transfer my funds. Very poor communication and customer service — I expected much better from a company like OFX.