Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The transaction I made just in 2 minutes was fastly completed in less than 2 minutes... My family got the money for emergency needs n r very happy... Thanks a lot. I use to be angry in the past for sl... See more
Company replied
Unclear instructions and poor customer service communication. I was sent an email to update my details, which stated I should send a proof of address in the form of either a utility bill, bank stateme... See more
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The transaction fee wasn't visible up until I have transferred money. Upon seeing a transaction fee of £1.99, I tried withdrawing my money back into my pounds account but couldn't. I finally continued... See more
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Company details
Written by the company
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Contact info
411 Ilford Lane, IG1 2SN, Ilford, United Kingdom
- marketing@ohentpay.com
- ohentpay.com
3.1
Average
495 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely horrendous experience.
Absolutely horrendous experience.
Approaching 6 months with £100 of DWP held. Provided full evidence of the proof of funds. Same automated email recycled over and over when you have the cheek to enquire.
Avoid at all costs awaiting update from the financial ombudsman this week.
April 16, 2026
Unprompted review
Reply from OhentPay Limited
Hello Ryan,
Thank you for raising your concerns. Following a review, we can confirm that your account has been closed in line with our regulatory and compliance obligations. As a regulated financial service, we are required to carry out enhanced due diligence on accounts, and outcomes of such reviews may include account closure where necessary.
Where an account is closed, any remaining balance is subject to a mandatory reconciliation and compliance review process before funds can be returned. This process applies irrespective of the source of funds.
At the moment, the refund review is still ongoing. However, please be assured that your funds remain safeguarded and will be returned to the original funding source once the review is concluded. Where a case is under review, updates may remain unchanged for some time, and any remaining steps, including the handling of funds, are being managed in line with applicable regulations.
We appreciate your patience and understanding. You will be contacted directly if we have an update or require any further information to complete the process.
Thank you,
OhentPay.
PLEASE AVOID OHENTPAY BY ALL MEANS
PLEASE AVOID OHENTPAY BY ALL MEANS. I wish someone warned me.
I have had a few issues trying to send money to my naira account in the past. As a result, I stopped using them for over a year. It was my husband who mentioned them this time. I don't know why I even listened to him, given my previous bad experiences.
I paid into the account without any problems, however, when I tried to send to my husband's parents, who needed the money urgently, I was told that I've been restricted from sending money. I reached out to them.
Firstly, they said there was an ongoing address verification process and asked me to send a bank statement, council tax or utility bill to verify my address. I sent what was easily accessible, my bank statement. However, before doing that I mentioned how they should have informed me of this process prior to my crediting the account. They lied that they sent an email to all customers. I checked my email and saw that I never received that I email. I fed this back to them and they apologised casually.
Next, they requested 3 months payslip or 3 months salary account statement. I told them that I couldn't provide that as I am a stay at home mum.
Then, they requested for 3 months bank statement. At this point I expressed my frustration and how I am afraid to give them any further information. I also asked them to list the process it will take to get my money back, so I know what I am dealing with. They have refused to do that. I still need the money which they have refused to refund to my original payment method.
I have now read reviews on Google playstore and trustpilot and have seen that many people have experienced similar issues with them. One person is yet to get her money after 7 months, which sounds scary, as my in-laws needed the money last week. I do not have any other money to give them.
The aim of this post is to warn everyone, because I really wish someone warned me and that I saw the online reviews before making that mistake.
April 9, 2026
Unprompted review
Reply from OhentPay Limited
Hello Oluebube,
Thank you for taking the time to share your experience. We truly understand how distressing this situation must be, especially given the urgency of your intended transfer.
We want to clarify your concerns. Account reviews are triggered at different stages, including after a deposit or when a transfer is initiated. These checks are part of standard regulatory requirements and are in place to protect all customers and transactions on the platform.
Regarding the document requests, the initial proof of address was part of a general KYC update carried out to ensure customer information remains accurate. The additional requests (such as income or bank statements) relate to a separate compliance review, which is required to validate account activity in line with regulatory obligations.
We understand your concern about providing further documents, especially given your situation. Please note that where standard documents like payslips are not available, alternative documentation can be considered.
We also understand your concern about refunds. However, while the review is ongoing, withdrawals or refunds cannot be processed until the required checks are completed. This is not specific to your account but a regulatory requirement that applies across all user accounts.
That said, your funds remain secure. Reviews are not indefinite, and timelines largely depend on how quickly the required verification steps are completed. Once concluded, the next steps, including withdrawal or refund options, will be clearly communicated.
We kindly encourage you to continue engaging with our support team through the existing communication channel, providing the requested information, so your case can be resolved as quickly as possible.
Thank you.
OhentPay.
Reply from OhentPay Limited
Hi Ujunwa,
We’re really glad you’ve had a great experience with us. Thank you so much for the amazing feedback! 😊
OhentPay.
Reply from OhentPay Limited
Hey Kene M, 😊
We’re glad to hear your transactions are speedy and smooth. No complaints is exactly what we aim for! We’ll keep working to make your experience even better. Thank you for your feedback.
OhentPay.
I love this app
April 4, 2026
Unprompted review
Reply from OhentPay Limited
Hi ابراهيم الطيب! 😊
We’re delighted to hear that you love the app. It’s fantastic to know that your experience was enjoyable. We’ll continue improving to make sure you always have the best possible experience.
Thank you.
OhentPay.
STAY AWAY FROM OHENTPAY
Where do I even start? This bank has left me in a situation where I can’t even find the words to explain.
On Monday the 30th march 2026 I made two transfer to a savings account provider, previously I made the same transfers which went through fine. However, this time OhentPay held the payments in processing for days and kept telling me ‘ they are waiting on their banking partners to approve the transactions which they confirmed over and over it would be approved with no issues.
I kept messaging for an update as I urgently needed access to my funds. ( funds that I had originally transferred into my OhentPay pay account from my own bank by the way) days pass and they kept sending me scripted messages such has they are actively waiting etc….
Today, 3rd April 2026 I received notifications that the transactions had failed and credited back to my OhentPay account . I was very confused so I tried to send my money back to my back account and they then restricted my account from making payments.
OhentPay deliberately restricted my ability to send out transfers as they are trying to steal my money.
I still can’t believe they restricted me like I’m the bad guys in all of this. I simply wanted to get my money out and closed this stupid bank.
I STRONGLY URGE YOU TO NOT OPEN AN ACCOUNT WITH OHENTPAY. if you want stress and have your money locked up then be my guest.
It’s now 6 days in and I’m still yet to have access to my money. Please stay away from these thieves, look at all the reviews, they clearly speaks for itself.
I will not stop until I get my money from these scammers.
March 30, 2026
Unprompted review
Reply from OhentPay Limited
Hello Jules,
We understand the concerns you have raised.
Regarding the transfers made on March 30th, while similar transactions may have gone through smoothly in the past, occasionally, transactions may be subject to review based on automated system checks and partner bank processes. In this case, the delay occurred while awaiting confirmation from our payout banking partner, which unfortunately took longer than expected.
Eventually, the transactions were unsuccessful because our banking partner was unable to deliver the funds to the intended recipient. As a result, the funds were returned to your wallet as expected. With regard to the restriction currently placed on your account, please note that this is under review in line with our internal policies and regulatory obligations. Temporary restrictions may be applied where necessary to facilitate account or transaction reviews and to ensure compliance with applicable financial regulations.
We understand your concern about access to your funds. Please be assured that your balance remains secure while the relevant team is reviewing your account. You will be contacted via the live chat we have with you once the review is completed or if we require any further information.
Thank you.
OhentPay.
Transactions are prompt and secure and…
Transactions are prompt and secure and there's no compromise on its set security standards regardless of which consultant deals with the customer. I speak from experience.
April 3, 2026
Unprompted review
Reply from OhentPay Limited
Hey Benedict!
Thank you for your wonderful feedback. 😊We’re thrilled to hear that you’ve had a secure and smooth experience with your transactions. We’ll keep working to maintain these high standards for you.
Thank you.
OhentPay.
Trusted n fast delivery...
The transaction I made just in 2 minutes was fastly completed in less than 2 minutes... My family got the money for emergency needs n r very happy... Thanks a lot. I use to be angry in the past for slow transfers, but I've really noticed so much positive improvements. Please kindly keep it up n I'll always suggest ohent pay to everyone I know. Thanks a lot. I'm so happy...
March 10, 2026
Unprompted review
Reply from OhentPay Limited
Hello B OK,
Thank you for your kind feedback! We're glad your transfer was completed quickly and that your family received the funds when they were needed. We truly appreciate your support and recommendation. Thank you for choosing OhentPay! 💙
Everybody stay well away from these…
Everybody stay well away from these scammers. I had a payment coming into my account, and it's been over 2 weeks and still unavailable. They've made me send loads of personal documents (although I had already done on boarding KYC) and they insisted that I'd obtain a copy of the passport of the person that sent me the money and forward to them. Stay well away
February 9, 2026
Unprompted review
Reply from OhentPay Limited
Hi Helder,
We regret to note the inconvenience you experienced and appreciate you taking the time to share your feedback.
At OhentPay, we operate under strict regulatory requirements and, as stated in our Terms and Conditions, we may request additional information or documentation where necessary to verify transactions, confirm the source of funds, or meet legal and compliance obligations. These checks are required for all regulated financial institutions under the supervision of the Financial Conduct Authority and are essential to help prevent fraud and protect customers.
Please note that completing onboarding verification does not prevent further reviews, as certain transactions may still require additional checks depending on regulatory or risk-monitoring requirements.
Our team is committed to resolving reviews as quickly as possible once the requested documentation is received and verified. We kindly ask that you continue working with our support team via in-app live chat so we can assist you in resolving this matter.
Thank you.
OhentPay.
Very poor service with their payout…
Very poor service with their payout partners
February 1, 2026
Unprompted review
Reply from OhentPay Limited
Hi Aminat,
Thank you for your feedback, and we’re sorry to note your experience.
Delays with payouts can sometimes occur due to payment provider checks, banking partner processing timelines, or verification reviews required to ensure transactions are secure and compliant with financial regulations. These measures help protect your funds and ensure safe transfers.
If you need updates regarding your payout, please reach out to us via our support channels, either via the in-app live chat or email support@ohentpay.com, so we can review and provide regular updates.
We’re here to support you better.
Thank you.
OhentPay.
Reply from OhentPay Limited
Hi Utibeabasi,
We’re delighted to hear that you’re loving the service. We will keep delivering a smooth and reliable experience. Thank you so much for the amazing feedback! 😊
OhentPay.
Reply from OhentPay Limited
Hey Christian!
We’re delighted to hear that you find our app wonderful and our service excellent. Your kind words truly encourage us to keep delivering the best possible experience. Thank you for taking the time to share your feedback.
OhentPay.
The app is easy to use
The app is easy to use, and a nice service👍🏽
February 11, 2026
Unprompted review
Reply from OhentPay Limited
Hi Chess,
We're really glad to hear that you find the app easy to use and that you're enjoying our service. Thank you so much for your kind words! 😊
OhentPay.
Reply from OhentPay Limited
Hi Judah,
Thank you for your kind words! We're glad to hear you found our platform easy, accessible, and reliable. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again. 😊
OhentPay.
The design team ate with this app
The design team ate with this app . Love it
February 9, 2026
Unprompted review
Reply from OhentPay Limited
Hi Truth!
We love to hear that. 😄 Huge shoutout to our design team, we’re glad you’re enjoying the look and feel of the app. Thanks for the love and for choosing OhentPay.💙
OhentPay.
Reply from OhentPay Limited
Hi Fatai,
We’re really glad to hear you had a fast and reliable experience with our services. Thank you so much for the kind words!
OhentPay.
Bad experience as usual
I haven't used this service for a while, but I couldn't easily access other channels one day and decided to try them. I DEEPLY regret it, after allowing me to send money to the account they informed me that I'm restricted from making transactions. Isn't this something you provide a notification for beforehand? I don't even know why I'm restricted, no one is responding to me on both in chat and email. I'm just regretting ever trying them again. I won't make that mistake ever again.
January 31, 2026
Unprompted review
Reply from OhentPay Limited
Hi Imaobong,
Thank you for taking the time to share your experience.
To clarify, we sent an email notification to all customers on 31 August 2025, regarding the account update and the steps required to avoid temporary restrictions.
Regarding the delay in attending to your query, this was sent outside the normal work hours. Our support team operates from 7:00 am to 11:00 pm (GMT) on weekdays and on weekends between 10:00 am and 5:00 pm (GMT). We responded to your email as soon as our team was available, and we appreciate your patience during that time.
We’re pleased to confirm that the required update has now been completed and your account has been successfully activated. We regret the disruption this has caused.
For direct assistance, please reach out to us via the in-app live chat.
Thank you.
OhentPay.
Ohentpay has blocked my account and my…
Ohentpay has blocked my account and my money has not been refunded. It has been seven months and they keep saying the same thing: the refund period is 8-12 weeks, but it may take longer. It's been seven months and nothing has changed. How long do I have to wait to get my money back?
January 27, 2026
Unprompted review
Reply from OhentPay Limited
Hello Furkosandorne,
We regret to hear about your experience and understand how frustrating this must be.
Following a thorough assessment in line with our internal policies and regulatory obligations, your account has been permanently closed. Where funds remain in a closed account, they are subject to a mandatory reconciliation and compliance review before any refund can be processed.
These reviews are required to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines. Once the review is completed, the remaining balance will be refunded to the original funding source.
Please be assured that this case remains under active review, and you will be contacted directly should there be any updates or if further information is required. Thank you for your patience and understanding.
OhentPay.
Reply from OhentPay Limited
Hi Esther,
Thank you for the five-star rating. We’re glad our customer service met your expectations, and we appreciate you choosing OhentPay.
Thank you.
OhentPay.
Faster payment transfer and great…
Faster payment transfer and great exchange rates.
January 24, 2026
Unprompted review
Reply from OhentPay Limited
Hey Ade,
We’re happy to hear you had a great experience with our fast transfers and competitive exchange rates. Fast transfers and great rates are what we aim for, glad it’s working for you!
Thank you.
OhentPay.
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