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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, frequently describing the hair as soft, thick, true to length, and easy to manage. Many consumers express satisfaction with their purchases, often highlighting the natural look and longevity of the wigs. The customer service is also widely appreciated for being responsive, helpful, and communicative, with many people noting quick and effective assistance. However, some customers also noted issues with order fulfillment and delivery. A few people experienced delays in shipping, with some orders taking longer than expected to arrive or not being shipped within the advertised timeframe. There were also occasional reports of orders not matching the description or experiencing problems with the hair quality, such as excessive shedding or matting.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the softness, quality, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the hair as extremely soft,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, praising smooth... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers praise fast shipping, with... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the immediate and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

The hair quality is thick and true to length. Initial delivery was very quick, although the exchange process took a little longer than expected. Customer service is really good and very responsive. Th... See more

Rated 4 out of 5 stars

Loved my hair and how it came. The communication is always so quick and they are always readily available to solve any issues you have. Made a mistake in my delivery address and they picked it up and... See more

Rated 5 out of 5 stars

Hi I am very delighted with the new unit I purchased from ohmyprettywig I keep getting compliments where ever I go. At first I thought I was scammed Ohmyprettywigs reassured me wait until I got my p... See more


Company details

  1. Beauty Product Supplier

Written by the company

We specialize in crafting top-quality, affordable, comfortable, and stylish wigs. As pioneers in the industry, we're dedicated to delivering the most exquisite wigs tailored just for you. Our team meticulously designs each wig, staying attuned to the latest fashion trends, ensuring enduring elegance and comfort. Our lightweight, natural-feeling wigs make achieving female beauty effortless! Join the Oh My Pretty Hair family today to experience the confidence and beauty you deserve.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

879 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They send damaged products and won't stand behind them.

If I could give a zero star I would I purchased a wig from ohmypretty wig , it came damaged disarrayed, torn net, raggedy box and missing product, I ask for a return label they refuse they will not stand behind thier product do not purchase from them
THIS IS WHAT THEY SENT BACK:
hello dear , we are terrible sorry for the inconviences

Since we have already covered the shipping costs and substantial customs duties for the initial shipment, we sincerely apologize but we are unable to assume responsibility for any return shipping expenses. The accumulated logistics fees and import taxes involved in international transactions have significantly impacted our operational costs.

We have successfully secured for you our maximum compensation offer - a $15 coupon, This coupon remains valid indefinitely, with no expiration date, and is fully redeemable towards any product in our inventory. As a special gesture of goodwill, you may apply this coupon to future orders while enjoying priority customer support for your next purchase.

code : LP15
. Why would I ever purchase again I dont need your coupon your crooks
---------------------------------------------------------------

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good hair

Good hair. Company is excellent in communication. Made sure I received my order. Will buy again

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 4 bundles 5 days ago still have…

Ordered 4 bundles 5 days ago still have yet to get them I ordered in the past two wigs never had a problem got them really fast but this time I can’t even track it and nobody is responding to my emails ..

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love their wigs

Love their wigs. I’ve bought 3 currently. Two afro curly and one body wave. Love them all. I will continue to keep buying from them!

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

They lie so bad about shipping and…

They lie so bad about shipping and print labels and will hold your stuff 3-5 days before the even drop it off!! All that 3-5 day shipping is a lie I can’t stand companies who do business like this!! And this will be my VERY LAST TIME PURCHASING FROM HERE!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

My best wig yet.

This wig is so soft. There’s no bad smell. The lace is hd. The wig came perfectly plucked. This wig is really a put on and go wig. It’s great for beginners. If you don’t know how to install wig, this is this wig for you. Their customer support was great and responded immediately and was very helpful with my questions. So don’t walk run as fast as you can and buy this wig. These curls are beautiful.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

The best experience ever ordering was…

The best experience ever ordering was smooth and easy. Delivery was a little slow because of the snow but the representative kept me informed on the delivery every step of the way. I love my wig it looks so natural and no shedding.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Took about 8 days and the wait was well…

Took about 8 days and the wait was well worth it I will be ordering again the customer service is good as well they were very patient with me as I got a little frustrated waiting lol my wig was gluessless wig is soft I ordered 18 inch I do feel it’s 16 not 18 but the wig is soft pretty it was already Pre-Cut and came with so many goodies

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

The hair quality is thick and true to…

The hair quality is thick and true to length. Initial delivery was very quick, although the exchange process took a little longer than expected. Customer service is really good and very responsive. This is my second wig from them and I’ll definitely be ordering again. Very pleased

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

this is my second time ordering from…

this is my second time ordering from ohmypretty wig company and I love the quality of the wigs they are the best ! I've tried other wig companies but I wasn't satisfied until I tried ohmypretty. & their customer service is amazing I'll definitely recommend them to others best wig company hands down with great quality and affordable hair

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve ordered one time in the past and…

I’ve ordered one time in the past and had no issues. This second time I purchased a wig on 12/6 today is 12/18 and still have not received my order. I went online to see where they was at with my order and it’s showing “paid not shipped”. I reached out twice yesterday through the chat box and no response. Then I emailed. I’m currently waiting on a reply. If I don’t hear back I will be contacting my credit card company to get my refund and order from where I normally order from and leave this company alone

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

I’m honestly so happy with my purchase

I’m honestly so happy with my purchase. The hair is exactly what I was hoping for, soft, full, and true to length. The quality is really good and it looks amazing. I’m very, very satisfied and will definitely be buying from them again. Highly recommend!

December 15, 2025
Unprompted review

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