Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
Company replied
I'd like to give you some honest and constructive feedback, especially because I truly love the brand. The first corset came with a faulty seam. You were so attentive and sent me a second one... See more
Company replied
Great clothes always flattering to my body and my weight is up and down great quality so much variety and there matieral is so comfortable on all clothes And great for hourglass shape as they have g... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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I do not recommend this company at all.
Extremely disappointed with the entire experience. My order was marked as delivered, but I never received it. I had to chase customer service, contact the delivery company, and fill out complicated paperwork just to try to resolve an issue that was not my fault.
The delivery service used is extremely unreliable, and it has caused unnecessary stress and inconvenience. Instead of offering proper support, the process was slow, frustrating, and overly bureaucratic.
After this experience, I have completely lost trust in the brand and I will not be ordering again. I do not recommend this company at all.
April 21, 2026
Unprompted review
Reply from Oh Polly
Hello Kelly,
We’re really sorry to hear about your experience and understand how frustrating this situation must have been.
From the delivery information available, we can see that the parcel was marked as delivered directly to someone at your flat building, and the proof of delivery shows it was physically received. That said, we take claims like this very seriously.
Our team will be following up with you shortly, as this matter now needs to be escalated further due to the nature of the claim. We’ll work to investigate this thoroughly and keep you updated throughout the process.
Thank you for your patience while we look into this.
Thanks,
Oh Polly Customer Care Team
Poor quality compared to price
I purchased a dress for my daughter in October 2025 for homecoming, and she decided to wear it again for her birthday on April 26. When she took it out of her closet, we were shocked to find that a large number of the gemstones had fallen off and were scattered on the floor.
I contacted customer service, but they told me it had been over six months and they couldn’t assist. Considering how expensive the dress was, the quality is extremely disappointing.
Based on this experience, I would not recommend buying from this company.
April 25, 2026
Unprompted review
Reply from Oh Polly
Hello Jessi,
Thank you for your feedback, we’re really sorry to hear about your experience with the dress. This certainly isn’t the level of quality we aim to provide!
We would genuinely like the opportunity to look into this for you and see how we can help resolve the issue. Unfortunately, we’re unable to locate your order with just your name.
Could you please respond to our request via Trustpilot with your order number and the email address used to place the order? Once we have those details, we’ll investigate this further as a priority and work with you toward a solution.
We appreciate you bringing this to our attention and hope to assist you soon.
Thanks,
Oh Polly Customer Care Team
Do not accept offer of store credit
Do not accept offer of store credit. I used the store credit to repurchase an item in the correct size as well as a new item. I returned the new item and kept the repurchased item now that I had the correct size. The refund was issued to the store credit once again and so far they’ve been unable to explain to me where it says this is their policy. I’ve effectively exchanged an item and returned a new item and my purchase is being returned for credit rather than money back to my card.
April 27, 2026
Unprompted review
Reply from Oh Polly
Hello Peter,
We’re really sorry to hear about your experience and completely understand how frustrating this situation must have felt.
Our team has looked into this for you and we’ve reached out directly to get this resolved.
We’re truly sorry for any inconvenience caused and hope we’ve been able to turn this around for you. If there’s anything further you need, please don’t hesitate to get back in touch with us, we’re always here to help.
Thanks,
Oh Polly Customer Care Team
Answered within first hour of message
Answered within first hour of message. Was able to clearly state when item would be restocked. Sooner than I thought. Very glad I’ll be looking out for it now x
April 28, 2026
Unprompted review
Reply from Oh Polly
Hey Ely,
We're happy to hear that our prompt response and clear restock information were helpful! We're glad you'll be looking out for the item and appreciate your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hello Marilyn,
We’re really sorry to hear that you’re unhappy with the quality of your experience.
Unfortunately, we’re unable to locate your order based on this review, as no order details were provided. To help us investigate and resolve this for you as quickly as possible, please respond to the request we’ve sent via Trustpilot with your order information.
Once we have those details, we’ll look into this right away.
Thanks,
Oh Polly Customer Care Team
Would Recommend
It was pretty seamless and I would order from them again.
April 26, 2026
Unprompted review
Reply from Oh Polly
Hey Melissa,
We're happy to hear that your experience was seamless! Thank you for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Valentina,
We're happy you found a lovely dress and experienced wonderful customer service! Thank you for your positive feedback; it truly means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very good prices and quality clothes
Very good prices and quality clothes. Excellent customer service and the order was in time. Thank u! ❤️
April 26, 2026
Reply from Oh Polly
Hey Olga,
We're happy to hear that you had a positive experience with our affordable, quality clothes and timely order! We appreciate your kind words and thank you for your feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great shopping experience overall
Great shopping experience overall. The website is easy to use, checkout was simple, and the clothes are stylish and good quality. Delivery information was clear and customer service was helpful. One thing that could be improved is allowing more time to edit an order, as 15 minutes feels a bit too short. Best regards Sara ;)
April 25, 2026
Unprompted review
Reply from Oh Polly
Hey Sara,
We're happy you found our website easy to use and the clothes stylish! We appreciate your feedback regarding the order editing time and will consider this for improvements. Thanks for your review!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Maria,
We appreciate your kind words! We are so glad you are enjoying our products and customer service. Thanks for your support; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Eline,
We appreciate you letting us know about our customer service. We're happy to hear that they were helpful. Thank you for your feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
10/10 Customer service
Unfortunately the carrier to deliver my package marked a misdelivery. My order contained dresses for my graduation and with the high demand of OhPollys dresses, I had to order quickly. When I brought this to OhPollys attention they acted quickly to ensure they had things covered & was very polite and understanding throughout a very high pressure situation. I will be ordering from here again!
April 21, 2026
Unprompted review
Reply from Oh Polly
Hey Neysa,
We appreciate you sharing your experience. We're happy to hear that we could assist you with the delivery issue, especially given the time-sensitive nature of your order. We're glad our team was able to provide support during this situation. Thanks for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Antonia
We're so happy to hear that you find our dresses to be good quality!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Good quality dresses for every…
Good quality dresses for every occasion.
Whenever there’s a birthday party or an event I always visit oh Polly.
April 24, 2026
Unprompted review
Reply from Oh Polly
Hey Julia,
We're so happy to hear that you find our dresses to be good quality for every occasion! Thank you for your positive feedback; it truly means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
smooth experience
The navigation was easy, I found exactly what I was looking for and it’s great quality.
April 23, 2026
Unprompted review
Reply from Oh Polly
Hey Sabrina,
We're happy you found our website easy to navigate and discovered exactly what you were looking for. We appreciate your feedback on the great quality!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Fast response and great customer…
Fast response and great customer service!
April 18, 2026
Unprompted review
Reply from Oh Polly
Hey Megan,
We're happy you had a great experience with our fast response and customer service! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great Customer Service
Customer service was very helpful and responsive when it came to my unique request. This isn't the case with many retailers, so I was pleasantly surprised by the Oh Polly team, including Katie.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate you sharing your feedback! We're happy to hear that our customer service team was helpful and responsive to your request. Thank you for your wonderful feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Can’t speak to anyone, only a chatbot
Awful company and I haven’t even managed to place an order yet. They say their ‘friendly and hardworking team’ are available 24 hours. I’ve spent the last 13 hours trying to speak to someone and all I get is a chatbot. When you send an email to the address quoted, all you get is chatbot replies that just repeat themselves over and over again. Awful.
April 23, 2026
Unprompted review
Reply from Oh Polly
Hello Estelle,
Thank you for your feedback. I can see that this has now been resolved for you, but I’m sorry for the frustration you experienced while trying to get in touch!
We use our chatbot to capture the basic information required to help our agents solve tickets more efficiently. This helps us keep our response times as low as possible, as it limits the amount of back-and-forth needed to understand the problem and verify customer accounts.
I have, of course, passed your feedback onto the team regarding your experience with the automated replies. We’re always looking for ways to improve, so thank you for sharing your thoughts with us.
Thanks,
Oh Polly Customer Care Team
Katie and Lauren were super efficient…
Katie and Lauren were super efficient at resolving the issue of missing item. Best customer service I have ever received. A massive THANK YOU. Both your hard efforts is very much appreciated.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey Lily,
We're happy to hear that your issue was resolved efficiently. We appreciate your massive thank you and are so glad that you received the best customer service. We appreciate your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
LOVE
Amazing quality sizing accurate to all descriptions and overall 100/10
April 23, 2026
Unprompted review
Reply from Oh Polly
Hey Dilek,
We're happy to hear that you found the quality amazing and the sizing accurate. We appreciate your perfect rating and positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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