Oily Jack England Reviews 159

I Can't thank the team for not only doing a great job but all the help with postage and service. Thay really know how to look after customers new and old.

Really great company. Communication was excellent throughout and everything was handled clearly and efficiently over email.

They lengthened the sleeves on my Barbour jacket, which has completely transformed it. It went from being something I barely wore to a jacket that’s now in constant rotation — I wear it all the time.

The workmanship is spot on and the whole process felt straightforward and professional from start to finish. I wouldn’t hesitate to use them again, and for anything Barbour- or jacket-related in the future, Oily Jack will be my first point of contact.

Highly recommended.

I saw the reviews here and decided to go for it and book a clean and re-wax for a coat. It’s been about a week now, they’ve sent two emails asking for details, both of which I have replied within a couple of hours. I have even sent a separate email with the information to the contact email provided here.

Unfortunately, I was too cocky and ignored the bad reviews, thinking it would not happen to me, but can now confirm communication is terrible. At best, it is their email server being faulty, or overly cautious sending things to spam, or at worse their team is not good at actually pick up their emails. Either way can confirm their communication is not good.

Really dissapointed, and will now have to see if I can get my money back.

-edit-

Like I said in my review above I did reply to both emails. They are now blaming me for inputting “the wrong email”, nonsense, and a bit gaslighty. I used to think the communication problems were just IT based, but the reply to this review makes me doubt it, as it proves it the concerns I raised were not carefully read or considered.

-edit-
I have also been notified by the review company that Oily Jack tried to report my review as defamatory, so who knows how many other costumers have not been able to express their true experience with them.

My queries about the best treatments for my jacket were very promptly answered. The jacket is over 30 years old, and had never been previously cleaned.
I elected to have an enzyme clean and rewax/proof and sent my jacket off.
When it was returned the lining had lost its grubby look and looked very smart, and the jacket exterior had regained a lot of its original colour but had not lost its ‘worn in’ charm.
Well done Oily Jack.

The service and quality of workmanship is clear to see.

There’s a lot of sentimental value with my Barbour jacket, nearly lost it twice, now it looks brand-new.

Great service

An excellent experience, my jacket was cleaned thoroughly and rewaxed professionally!
Through each step of the process I was kept up to date.

My Barbour came back re-waxed and with all the repairs I'd asked for done perfectly.

Good communication about the repairs available and the time and costs involved.

Will use again.

Wonderful knoweldgable and friendly service. Plus great quality of work!!

My very tired old wax jacket got stitched up and rewaxed - Oily Jacks did a great job. It isn’t fast so plan ahead (ie. Get it done in the summer), but worth the wait.

The rewax jacket came out really well, looks like new. The launder treatment and rewax jacket looks OK but not as good as I thought it would, still looks a bit dull.

Good service, as described, reasonable turnaround

Never dealt with them before - but I found them extremely helpful and courteous throughout . Did a 100% job - what more can anyone want ?. A decent honest company with an 'old fashioned' proper approach to satisfaction customer from first to last !!

I recently visited Oily Jack looking for a high-quality jacket, and I was genuinely blown away by the entire experience.

Really are exceptional at what they do,Very good Communication throughout.
Very efficient and very good job at the end.
Cleaned and rewaxed a few jackets to date to a very good standard

I've had my jacket re-waxed by Oily Jack twice now. Both times, the service has been nothing but professional and efficient. Timescales are clearly communicated, normally the jacket is returned early with an excellent finish. Would recommend to anyone. A much better alternative than Barbour's in-house rewax service which is normally slow.

My longline Dryzabone is now as good as new. Great service!

So brilliant-great communication and my coat is like brand new.