Oily Jack England Reviews 

188
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jacket restorations, noting that vintage and heavily worn garments are skillfully brought back to life to look brand new while carefully retaining their unique original character. Consumers consistently highlight the outstanding professional communication, incredibly helpful staff members, and the completely seamless, efficient process established for safely collecting and returning items directly from home. People are also extremely pleased with the meticulous waxing and professional repair services, emphasizing that the final results consistently exceed expectations and offer truly fantastic value for money.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction regarding the quality of the... See more

Service

Clients share positive opinions on service, highlighting efficient communication, affordable prices, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the remarkable restoration and... See more

Staff

Reviewers highlight positive aspects of staff, praising their wonderful, knowledgeable, and extremely helpful... See more

Value for money

Reviewers express great satisfaction and appreciation regarding value for money, noting that the prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... See more

Rated 5 out of 5 stars

I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wa... See more

Rated 5 out of 5 stars

I received my jacket back this weekend, I actually made the pilgrimage to the store which is fantastic and beautifully designed. It was well worth going in. My jacket is 25 years old, and looked very... See more

Rated 5 out of 5 stars

Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more


Company details

  1. Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(188)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The no.1 for your beloved wax jacket repairs, alterations and rewaxing

What a fantastic team and place to refurbish, alter and rejuvenate my Barbour Solway Zipper from the 90ies! They have done the most amazing job with it, extending the sleeves for a modern, great fit with some cozy moleskin inside - making it even better. The extensions blend absolutely seamlessly with the rest. The re-waxing makes it look almost new, but without taking away the acquired character. But not only their work stands out: All the way from start to finish has the team communicated proactively, politely and very quickly with me - and helped to maneuver my international shipping challenges. I am beyond thankful and happy - this is THE place for maintaining, altering, and repairing wax jackets!

September 7, 2025
Rated 5 out of 5 stars

Fantastic service and business

Lovely people, really care about their product and did a fantastic job bringing my 8 year old Barbour back to life and like new. I'll be taking it to them to "keep on the road" for the next 20 years + or however long I have left. Highly recommended.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy door to door collection and delivery. My motorcycle jacket was returned to me in fabulous re waxed condition. Very impressed. Highly recommend.

August 28, 2025
Rated 5 out of 5 stars

What an excellent service

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as a racer!)

My jacket arrived back looking like brand new and excellently packaged

I won't hesitate to use Oily Jack again.

August 27, 2025
Rated 5 out of 5 stars

Excellent service from beginning to the…

Excellent service from beginning to the end. Really impressed by the level of professionalism and customer service. I felt that my jacket was in safe hands. When I received my jacket back it looked absolutely beautiful. So happy and a customer for life!

August 15, 2025
Rated 5 out of 5 stars

Oily Jack went above and beyond what I…

Oily Jack went above and beyond what I asked for, gave me a very reasonable price and were kind into the bargain! This is to say nothing of their knowledge and ability of their craft, which is peerless. Businesses like this are so very rare, keep up the superb work!

July 31, 2025
Rated 5 out of 5 stars

Returning customer

This is the second or third time that I have sent my Barbour to Oily Jack England to be repaired and re-waxed. The staff are very friendly and helpful, and they do an excellent job. I shall certainly send my coat to them again in the future.

July 21, 2025
Rated 5 out of 5 stars

So pleased

So pleased! Like it was when it was new. Will definitely use Oily Jack again and would happily recommend.

June 2, 2025
Rated 5 out of 5 stars

Wonderful that a business like this still exists in this world of disposables.

i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miraculous job of transforming it into an as new jacket in perfect condition. It has taken me a while to track down the individual damaged parts to see what they did to repair, and they use a variety of ingenious solutions. Wonderful that a business like this still exists in this world of disposables. Thank you.

June 2, 2025
Unprompted review
Oily Jack England logo

Reply from Oily Jack England

Hey Alex, we cannot thank you enough for sharing your experience! What a lovely read.

Your jacket, like many others is extremely valued in our company - and servicing the individual needs of each jacket we have is a privilege. Thank you so much for bringing it too us and we hope it serves you well for many years to come.

Sasha

Rated 5 out of 5 stars

Brilliant correspondence and advice and…

Brilliant correspondence and advice and a great much needed service for us oil-heads! I'll be sending another really soon.

May 26, 2025
Oily Jack England logo

Reply from Oily Jack England

Thank you so much Jon! We cannot thank you enough for taking the time to share your experience with everyone.

Sasha and team😀

Rated 5 out of 5 stars

Prompt

Prompt, efficient service.

May 11, 2025
Oily Jack England logo

Reply from Oily Jack England

Thank Paul! Enjoy the rain 🌧️

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