OIRITALY Reviews 4,133

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

I was initially sceptical about ordering from OIRITALY, considering it's based so far away, but I'm glad I did. The service was incredibly quick, and my watch arrived much faster than I expected. The... See more

Rated 5 out of 5 stars

This is my first order from OIR, and I am totally impressed on all counts. Very well packaged (outer packaging and inner packaging, original box, all fully protected from any possible breakage. Arr... See more

Rated 5 out of 5 stars

Great customer service. Super responsive and really nice. Watch was a hard to find piece and it arrived in Spain 72 hours after purchasing. Highly recommended. Do try to request a custom offer if avai... See more

Rated 4 out of 5 stars

Product as described, good price, good quality, well packed. There was a delay caused by Fedex not collecting the package so perhaps they need to speak to thier Fedex account manager, clearly not thie... See more

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

OIRITALY è il marketplace di riferimento per l'acquisto di gioielli, bijoux e orologi certificati da garanzia ufficiale. Grazie alla varietà di articoli in OIRITALY puoi trovare l'idea regalo più adatta alle tue esigenze a prezzi sempre vantaggiosi. OIRITALY è lo store di gioiellerie italiane ricche di tradizione, esperienza e professionalità selezionate tra le migliori d'Italia per questo il servizio che offriamo va oltre un semplice negozio di e-commerce.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wonderful service!

Wonderful service!! So delighted to have been able to find the perfect watch for my wife and have it delivered exactly on time. Thank you so much

February 9, 2023
Rated 5 out of 5 stars

supply in one week from Italy to the Netherlands

buying my new watch at Oiritaly has been a good experience. I was looking in particularly for a Cititizen Eco driver watch that is practically sold out and I found this watch at Oiritaly!
within one week I have received the watch in The Netherlands !
thank you Oiritaly !

January 29, 2023
Rated 5 out of 5 stars

Great customer service

I did a Google search for a product that was a couple of years old and found Oiritaly. The company shipped my order promptly and I received it in just a few days. I am happy to recommend this company.

February 1, 2023
Unprompted review
Rated 3 out of 5 stars

always some problem with the order

My fourth purchase and with each order there is a problem.
the bracelet I bought now was supposed to be from Arcadia.
The bracelet does not have any marks, gold samples or brand stamped on it.

December 29, 2022
OIRITALY logo

Reply from OIRITALY

Dear Robert,
thank you for your feedback and for your new order.
We have exchanged several messages in Whatsapp and are we happy to assist you in the post-sale of this order as well.
Before purchasing the bracelet, we sent you real pictures of the item and of the documents that would have accompanied the product. We have also offered you a better price and provided you a promocode of over € 100 to use your special discount.
The package was delivered in a couple of working days with our express shipping, and inside the package you have found not only the watch but also the jewelry store's warranty.
As you can see in the warranty, we confirm that the bracelet Arkano is new and authentic.
The clasp bears the brand engraving and carat.
We regret that you are not satisfied with your purchase and we remind you that you can return the bracelet within 14 days of receipt.
We will be at your disposal both to provide you the instructions for the return and to prove to you that all our products are original, as they come from physical Italian jewelers who are official sellers of the brands sold in our online catalogue.
For any other clarification, please do not hesitate to contact us by email or by phone (you have both phone and Whatsapp numbers available).
At your complete disposal,
OIRITALY Staff

Rated 5 out of 5 stars

Swarovski swan ring

I ordered a Swarovski ring which was absolutely sold out all over the world and besides that, the specific code was totally abolished from Swarovski company, with no intension to put it back for sales. I found it in
(OIRITALY) by chance when I decided to give up looking.
I ordered it online. Shipping was very fast (3 days earlier than expected) with a very careful packaging.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Comprare orologio Hamilton

I am verry pleased for the support that I have been received in the process of buying a Hamilton watch. The girls from the call center were verry nice and helpfull all the time.
I received the watch in perfect condition.
Verry proffesional services.

September 8, 2022
Rated 1 out of 5 stars

I do not recommend purchasing from this seller

The seller sent the watch not as described. It was supposed to be new with a complete set of documents.
I received a watch with a defect and incorrect documents.
I sent the watch back and the seller did not refund the return shipping costs.

September 2, 2022
OIRITALY logo

Reply from OIRITALY

Dear Robert,
thank you for your review.
We are really sorry you are not satisfied with your last purchase as you were with the first you did from us.
We sincerely apologized for the inconvenience with the documents and we offered to send you the correct documents at our own expense.
Kindly note that the watch was brand new and in perfect conditions, the defect you are talking about was a noise inside the watchcase when you shook it, which was probably due to the shock absorbers in the case, that are 4. The watch has been carefully checked for three days from the vendor before shipping, and when it left the shop it was in perfect conditions.
In any case, we can always provide technical assistance after purchase.
However, you preferred to proceed with the return and refund, so we have provided a full refund, including the cost of the first shipment.
We are serious and professional sellers, and our goal is our customers' satisfaction. We strive daily to offer pre- and post-sales assistance, and we assure you that we have done our best in the case of your order as well.
For any additional clarification, we are of course available via email, phone and Whatsapp.
Kind regards
OIRITALY Staff

Rated 5 out of 5 stars

Very good price for swarovski bracelet…

Very good price for swarovski bracelet I bought.I was worried if the parcel would be delivered on time in my country/Greece.They assure me that they are using express DHL service.THerefore my parcel was delivered after 2 working days.Very professional customer service and they answer your questions after 2 hours

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Looked for a Seiko SSC703P1 all over…

Looked for a Seiko SSC703P1 all over google and finally found it here. Had contact with the costumer service by WhatsApp and asked if it was available. Ordered the watch easily through the website and received less than one week delivered to Sweden. Carefully packed and all perfect. Great service.

June 27, 2022
Unprompted review

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