Trust all the bad reviews. Ordered a changing table - it was scheduled to arrive in 3 packages, only 2 came. Third one with the screws is missing. Customer service doesn’t return emails and we cannot... See more
Company replied
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All good, except one of the parts of the base structure that didn't have the correct holes in it. Those holes were necessary to fix remaining structure but were not present in the part. They were,... See more
Company replied
The make-up table is good, however it is a bit longer than expected (the measurements on the website are not fully correct) due to the round element. And the glass had a defect (led tape was a bit out... See more
Company replied
I made 2 orders from Belgium. Both were delivered after a few days. One was in perfect condition, the other one had a small scratch but that was unvisible once the cabinet was installed.
Company replied
3.5
Average
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Failure to deliver
We ordered a bed for our twins on 19 May, for their birthday on 5 June; it's now 25 June and we still have not received the final parcel of the order, after OK-living has shipped the parcel 3 times again and again via DPD, that refuses to deliver it because it is too heavy. I fail to understand how this is possible, and no other solution is explored. A delay is always possible but this is simply unacceptable, and we will not order from ok-living again
June 5, 2024
Reply from ok-living.be
Thank you for your honest feedback. We sincerely apologise for the inconvenience and delay in delivery and are sorry that we have not met your expectations. Best regards, Sabine
Reply from ok-living.be
Thank you for your feedback. We apologize for the difficulties you experienced during assembly. We strive to make our products as user-friendly as possible and your comment will help us to identify areas for improvement. Please contact our customer service team to find a solution to this problem. Best regards Sabine
disappointing
The experience with Ok-Living was disappointing due to multiple delivery issues and significant delays in receiving our bed. Despite friendly customer service, the process took almost two months, with missing and incorrect boxes causing frustration. We are unlikely to order from Ok-Living again.
March 26, 2024
Reply from ok-living.be
We are sorry to hear that you have had an unsatisfactory experience with Ok-Living, particularly due to delivery problems and delays. We take your feedback seriously and are working to improve our service. Thank you for letting us know and please contact us with any further concerns. Best regards, Sabine
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