OK Living Reviews 

⛔⛔⛔AVOID!!!⛔⛔⛔
This company is a grim joke.
I bought a kitchen sink on 1 March, it was shipped on 3 March and has been circulating in Germany for the last 10 days.
Customer service does not answer e-mails.
If you want fast and honest orders, avoid this company.

I ordered two bathroom cabinets from this company 3 weeks ago.
Got an email saying I had to collect as the post code is undeliverable.
That the driver couldn't find it... I live in a normal area so that's a lie.
Contacted the company but they aren't a bit interested... Said I have to collect from a collection unit which is 19 miles away.
No offer of a good will gesture part refund for this unacceptable inconvenience. Gotta take a day off work with no pay to collect.
Disgusting customer service.

Very quick delivery! And also very quick with responding. I was a little bit worried because you cannot reach them by phone. But if you send them an e-mail with your question they will respond 24/7!

Update No 2: still no response to my emails, DPD have said no contact has been made by OK Living logging the incident so no action at all has been taken apart looking at the tracking and relaying the info I can already see. I have informed them numerous times that the article is missing as DPD advised and they have ignored it. The goods may be cheaper as elsewhere but it certainly ends up costing more in time trying to resolve. They will not help you if anything goes wrong. Posts here saying they are following up are false.

Can you respond to your emails please? DPD have said only you can fix this and it’s an impossible task to get you to do anything

Update: Dear Sabine, it is not accurate that we were not available. Refer to my message below, we were home! Since then we waited as DPD said they would deliver and didn’t. I have also had no help from you but a response to wait. DPD now say the parcel is missing and to contact you, but that’s impossible. There is no number and you don’t respond unless I write here. I have requested a refund as it states to do on your website…but surprise, no response!

I ordered a bed for my daughter and it has come in two parts; well actually just half came. DPD said they tried with the second parcel but nobody was home. Odd as there were 5 people in the house that day as we were moving in. Since then, DPD has said the parcel is on it's way....nothing! Have not been able to leave the house waiting on something that never arrives. What's worse, you can't even speak to someone at Ok-living as they don't give a contact number. They responded to my first email with something vague like, the delivery driver will try again, you can track and request a time. None of those options actually exist. Such a terrible experience when you are expecting big items and actually need to know when it will arrive and when to be home. Never again!

Finally got round to assembling my computer desk this week. Took a while figuring out instructions but eventually built and overall happy with product. However, I will need to buy and fit a pair of table legs to give extra support to the drop down door / desk. It took 4 seperate deliveries to get to me and delivery 4 took a while to arrive. Considering a design with additional screw-in legs might not be a bad idea.

After receiving a reply from Sabine below regarding the £500 teddy bed I’ve ordered, I thought finally someone from this company wants to help me. The 3rd box still hasn’t been delivered and has been held due to being damaged. It’s clearly stated on the tracking and yet Ok living are refusing to refund me. So I currently have half a bed that’s scratched and chipped been delivered and the other half stuck with parcel force due to damage that will not be delivered. OK living are ignoring all of my emails and Sabine who replied below hasn’t bothered to reply once. DO NOT ORDER FROM THIS COMPANY. It does not care about its costumers. I’ve spent £500 and waited four weeks and I’m now having to claim through my bank. Worst experience I’ve ever had. DO NOT RISK ORDERING FROM THIS COMPANY

Fast shipping, fair price (the quality corresponds to the price).

Quick delivery, quality fully living up to expectations, easy assembly. Recommended.

After 2 missed deliveries and 2 months later due to damages to the package I finally received my package.
Damaged as hell, parts damaged and parts missing. Horrible, I want my money back!

Had to return an item. Very heavy, but it was no issue returning it and it all went smooth. 5/5

We ordered a bed through Amazon from ok-living. The courier only brought 2/3 of it (packaging and some parts were very battered and damaged) but we didn’t know a box was missing as there were no instructions. I sent a message when we realised and they sent the missing box. The courier took it away when we weren’t in and didn’t try to deliver it again. It went back to ok-living. I sent numerous messages that were not acknowledged, they didn’t answer what I was asking when they did respond. I was starting to give up hope but after a bad review here and a complaint raised though Amazon, we finally got the new tracking details and the missing box eventually arrived. Painful but got there eventually. Quite stressful though during the uncertainty.

The bed took 5 hours to build. Lots of dents and marks but decided that our 5 yr old wasn’t going to mind. The bed is big and wonderful; nice and sturdy and inspires the imagination. Our daughter LOVES it. The gap between the bed and the tower isn’t massive so you can’t fit in a thick mattress.

Overall, a 4/5 for the bed and a 2.5/5 for ok-living. It was painful dealing with them, I think the couriers and packaging added to the problems. Wouldninirder from them again? Maybe for a relatively inexpensive or unique item.

I ordered a changing table on January 18, 2024, from the website. The order consisted of three different shipments. Order number 372520

The packages arrived earlier than expected, but I realized from the first delivery that the quality of the packaging was completely inadequate: very thin cardboard, broken package, etc.

The surprise came with the receipt of the last package: the cardboard was completely open, parts of the changing table were sticking out and damaged (therefore I was unable to assemble the product).

A part of the package was completely smashed.

Unfortunately, I cannot attach photos.

Moreover, communication with customer service is only possible via email: there is no Italian phone number or chat, and frankly, I am not very confident.

You should offer more guarantees.

Next time, I will think twice before ordering from this site.

UPDATE OF THE RESPONSE RECEIVED BELOW

Seriously? I receive this pre-written response that means nothing? Instead of receiving proper assistance for my problem caused by your fault, I get these kinds of answers?

I have a room completely occupied by your broken packages and a baby who will be born soon who will have to stay in that room, and you give me this response?

My only request was for you to come and collect the packages. I WANT PROPER ASSISTANCE FROM YOU.

Don’t order from this company if you want to receive your items spent nearly £700 on two dressing tables on 26 dec 2023 and still have not received tracked items then told they were delivered to another county and now being sent back to sender due to incorrect addresses contacted the company numerous times by email as no other contact available just to be told there still in delivery process this is no 30/01/24 poor poor service

i ordered a vanity on jan 1st. 2/4 packages have arrived but the other 2 are showing as “data transmitted” on the gls tracking website so they havent even shipped!! i just want my vanity. i emailed the customer service and they told me the tracking link was wrong and theyve updated it for me and it will be here in 5 working days…. that was about 2 weeks ago, and the link hasnt been updated.

customer service just contacted me telling me my parcel has been delivered, which it hasnt.

Delivery was fast and on time. But overall quality of the product is not up-to the mark.

I still not got my orders. I ordered and paid it 15th of january. On the website showed me that the delivery time 2-3 days. Still nothing. outrageous and disgusting ! I want to get back my money and never order anything from this company.unreliable, liar. I want back my money !!!!

I love them, great quality

I returned the chairs we purchased from ok living UK. We have been waiting for three weeks for a refund. Customer service has completely ignored my emails (order number 356305) and there is no contact telephone number. Will never purchase from here again. Do not recommend

Please do not buy from this company if you need them quickly.
I placed an order on 03/01/24 and still haven't received it and today is 18/01/24. It was said that delivery would take 2-5 days. I have no contact with them now, no one responds to my email. Waste of time.

Edit:
The cabinets have arrived on 19/01/24. You should change the waiting time for the parcel from 2-5 days to 2.5 weeks. . If I had known that I had to wait so long, I wouldn't have bought it. I'm glad they arrived.

Please contact regarding the delivery of broken goods . Email has been sent and I’m
Looking for the contact number which isn’t available for the Uk . Advise and replacement needed .