OK Living Reviews 

I ordered a shoe shelf but needed to return it as it was not suitable. I emailed the customer service team to arrange collection and refund. I was given an all day appointment for a collection courier (12/09/23). After waiting at home for the whole day I emailed customer services and they told me collection would be the next day (13/09/23). I waited at home for a 2nd day, and once again no-one showed up. I emailed customer services again, only to be told that I need to give them another 3 days advance notice of a new collection date. This is a terrible company for returns. Only use if you have time to waste. It’s no wonder OK-Living do not have a customer service telephone number, it would be inundated with complaints about the disgraceful service! Ok-Living comment on poor reviews, as their reputation is impacted. However, they take no action to rectify the problems complained about. AVOID THIS COMPANY.

Very bad quality, the wood quality is really cheap, when you screw things up it easily break. Dont buy any of it its not money worth.

3 weeks waiting , I didn’t received my delivery, I was left to chase it myself, no help from company now I am asking for refund which I am not getting! I am left without product and without money. They not sorting anything out. Fed up, stay away!

easy delivery, nice product, good service

As of all the reviews this company just messes people about. Asked for refund of item as not needed and never opened, they said they would collect to refund. 3 times now they have given dates and failed to collect. If no refund is given this will be taken up with the bank and further. Stop messing people about and just give thr refund!!

Edit - still trying to get a refund a d now have contacted bank to get a charge back. Seller has advised collection has been organised and provided a tel no for dx the delivery company who advised no collection has been organised and its the sellers responsibility to setup collection and give date to customer. After a month and over 30 emails to seller and dx I am just going round in circles

Wow I ordered a 150mm open cabinet with plinth and 3 days later it arrived. Easy to follow instructions, and so pleased with my purchase. Highly recommended and will definitely buy from OK Living again.

It’s now the 4th August and this company are full of lies. Telling me that they are working hard to pick up two extremely heavy boxes. I requested these to be picked up on the 21st July. Telling me that they are trying their best! It’s just 2 boxes with no refund processed as yet. Boxes have been in my porch for 2 weeks. Just been out there fallen over one and now my whole toenail has been ripped off, so if you don’t come and collect these boxes soon and refund my money I’ll have you in court for withholding my money.

I'd give 0 star ,if i could!!
First - order came in 1 month after i placed order with NO assemble instruction in any boxes and it came about 100 pieces to assemble plus the items are so flimsy.

Second - contact them for returning this items .Until now i email them 6 times in 3 weeks and it's always the same answer ! said " GOOD DAY , the courier will pick up in few days .This is not a fix date"
I understand this BUT NO COURIER CONTACT ME FOR THE COLLECTION AT ALL.

Avoid this company like the plague. I ordered a desk, which didn't turn up. They told me they have no way of contacting their couriers - the normal 'just wait longer' fob off. I asked for a refund, but they sent another one then refused to refund me until they got it back (it hadn't been delivered' and I eventually had to raise a claim through PayPal to get any of my money back. Avoid at all costs.

I bought a shoe cabinet. It was of the worst quality possible and broke within days. Looked good in the picture but very poor materials, design and durability.

Rubbish - to get a refund you need to send the damaged goods back and pay for it???? Useless rubbish thieves... AVOID AVOID AVOID

Bought a sink cabinet from them, received two boxes with wrong cuted random wooden boards (no screws,no door hinges, no knobs, no manual)
They didnt pick up the package of the useless wood they sent me, and they didnt refund my money back.
Terrible experience

Horrible company, still waiting a month for the second package containing a dresser to arrive and now I they won’t pick up the first package that i want to return. They take zero responsibility for the transport company

I bought my dressing table 11 days ago and they don't give me any information.
I'm super freaked out by the reviews. I want my refund!

Don’t waste your nerve with this company. My bf ordered a pricey makeup table GIFT for me with a mirror. 2 times in a row I received a defect mirror and the company does not answer any calls. Their email do not seem to be very rushed in the favor of the client and I doubt a 3rd order of the same product. Awfully disappointing experience

ordered a new bed for my little girl, received only half of the package, and most pieces are damaged, thus far not happy and probably will not be ordering from the site again unless situation is rectified

I recently purchased a charming and adorable bed (KINDERBED "Design" 90x200 cm Wit met bedlade VitaliSpa) online for my kid, but I am incredibly disappointed with the product's quality and the lackluster customer service I received. I had high hopes for this bed, but unfortunately, it has turned out to be a nightmare.

The biggest issue with this bed is its excessive noise. From the moment you make the slightest movement, it starts creaking and squeaking, disturbing my child's sleep every single night. It's incredibly frustrating to see my little one constantly waking up due to the bed's incessant noise. I expected a bed designed for children to be sturdy and quiet, but this one falls short on both accounts.

To address this problem, I contacted customer support to request a refund or an exchange. However, the response I received was far from satisfactory. I was informed that I would have to disassemble the bed myself and pack it in a box for it to be picked up. The issue is, I no longer have the packaging boxes, and the thought of disassembling the bed all by myself is overwhelming.

As a customer, I believe that when a product fails to meet expectations, the least I should receive is convenient and supportive customer service. Unfortunately, the whole experience has left me feeling let down and frustrated. I was genuinely hoping for better quality from this purchase, along with the reassurance of reliable customer assistance.

In conclusion, the noisy bed I purchased for my child has been a huge disappointment. The constant disturbances it causes during the night have disrupted my kid's sleep, which is a major concern. Additionally, the customer service I encountered when seeking a resolution has only added to my dissatisfaction. I hope my feedback serves as a reminder to both the manufacturer and the customer service team that quality products and attentive assistance are vital in maintaining customer satisfaction.

I strongly urge potential buyers to think twice before considering this bed, as its noise issues and lack of supportive customer service have made my experience nothing short of frustrating.

Hej! I made an order first time and it was really so necessary to get it this makeup table for my work!!!
I got a broken mirror .Mirror is totally broken,its so expensive , when I contacted the shop I didn't get any answer from them!!!
I am so angry and upset of my experience !!!

The product I ordered seems of good quality. At least half of it since for some reason they deliver in different parcels. I now have half a functional desk.

They say 1 to 3 working days delivery but I will have waited a total of 6 days. Which is quite inconvenient for me as this desk was very needed. Customer service answers quickly, but is not very helpful and basically tells you to wait.

I like the product so far but I would rather buy somewhere else if you are in a pinch and want reliable delivery