Shopping at OKA is a brilliant experience! Their displays are a feast of colour and design! I was looking at cushions and wanted a colour/design that would match my existing cushions. I was helped by... See more
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There was a slight hiccup with delivery expectations but the staff worked with us to make sure we had our furniture in time. Great quality, very stylish, fabulous staff (Chelsea showroom)
I couldn’t decide on a rug as the photos on the website were misleading. I asked for assistance and Michelle Ashraf answered my request. Nothing was too much trouble and sent me photos of the rug in... See more
Company replied
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.4
Excellent
323 reviews
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Excellent service from within the store…
Excellent service from within the store to delivery
July 9, 2026
Great Staff
There was a slight hiccup with delivery expectations but the staff worked with us to make sure we had our furniture in time. Great quality, very stylish, fabulous staff (Chelsea showroom)
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Big on style and design!
Shopping at OKA is a brilliant experience! Their displays are a feast of colour and design! I was looking at cushions and wanted a colour/design that would match my existing cushions. I was helped by a friendly and knowledgeable assistant who helped me choose the right ones! She knew her products so well and immediately suggested a colour way I had not considered. The quality of their products is second to none. I have bought many items from OKA over the years and always been delighted with the range, colours and design. They wear very well too.
July 16, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ms McKibbin
We're so pleased to hear that your shopping experience was so positive and that you found exactly what you were looking for. It's especially lovely to know that one of our team members provided such helpful and knowledgeable assistance, guiding you to a perfect colour choice.
We're delighted that you continue to be pleased with the quality and range of our products, and we look forward to welcoming you back again soon.
Best wishes
OKA
The staff in the Chelsea store are so…
The staff in the Chelsea store are so nice and helpful. They had good input and made good suggestions. It was fun exploring the merchandise in the store
July 14, 2026
Reply from OKA - Chelsea
Dear Bonnie
Thank you for your wonderful review. We're so pleased to hear you enjoyed your visit to our Chelsea store and found our team to be so helpful and full of great suggestions.
We hope to welcome you back again soon.
Kind regards
OKA
Easy Purchase with OKA
Easy website to navigate and well structured delivery process. I was kept in the loop the whole time. Very happy with the product that I purchased.
July 4, 2026
Reply from OKA - Chelsea
Dear Brandon
Thank you for your wonderful feedback. We're so pleased to hear that you found our website easy to navigate and that our delivery process kept you informed every step of the way.
We're delighted you're happy with your purchase and we hope that you will visit us again soon.
Kind regards
OKA
Reply from OKA - Chelsea
Dear Ted,
Thank you for taking the time to leave your review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Thank you to Jessie who served me in…
Thank you to Jessie who served me in your beautiful Chelsea Store.
She's very kind and very patient person.
All the staff in the store are very polite and welcoming.
The window displays and inside the shop is the best in Chelsea.
I found with Jessie's help a few bargains in the sale.
10/10 Keep up the great reputation you've earned.
July 12, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Customer,
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to pass your kind words on to Jessie and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great customer service
We visited Oka today looking for a specific TV cabinet and sideboard. Ryder was fantastic, he offered other options we hadn't considered, moved lamps around so we could see how pieces would actually look in context, and was endlessly patient throughout. Great customer service: attentive when we needed help, but never overbearing.
July 8, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Andrew,
We’re delighted to hear that Ryder made your visit to our Chelsea store such a positive one.
It’s lovely to know he was able to offer helpful suggestions, show how different pieces could work together, and give you the time and space to make the right choice. We’ll be sure to pass your kind feedback on to Ryder and the team.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Great Service
Jess at OKA Chelsea epitomised the perfect interaction one would hope for when dealing with a query and follow up purchase. She was knowledgeable, friendly and extremely helpful. My other interaction with a member of staff when choosing cushions was also commendable. It was worth the journey to Chelsea!
July 7, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Julie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Jess and the Chelsea team looked after you so well and made your visit worthwhile.
We'll be sure to pass your kind feedback on to the team, who will be thrilled to receive it.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Niall was unbelievably nice and helpful
July 7, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Sharon
Thank you for your lovely review. We are delighted to hear that Niall at our Chelsea store provided such friendly and helpful service.
We hope to welcome you back again soon.
Kind regards
OKA
Awful Experience
Awful Experience. The items never arrived on time and when chasing the items no response was provided. will not be using them any time soon
June 30, 2026
Reply from OKA - Chelsea
Dear RS
We are very sorry to learn of the difficulties you experienced with your order's delivery and the lack of communication. We understand your frustration and appreciate you bringing this to our attention. A member of our customer service team will contact you today with an update.
Please accept our apologies for the inconvenience caused and we thank you for your patience and understanding.
Kind regards
OKA
Reply from OKA - Chelsea
Dear Brian
We're delighted to hear about your positive experience at our Chelsea branch, our team takes pride in providing excellent customer service and making sure our customers feel valued and supported during their visits.
Your feedback means a lot to us and we hope that you will visit us again soon.
Kind regards
OKA
Great Service from the Chelsea Store and Great Delivery Service
I couldn’t decide on a rug as the photos on the website were misleading. I asked for assistance and Michelle Ashraf answered my request. Nothing was too much trouble and sent me photos of the rug in a more natural light which helped me decide.
My items were perfectly delivered today by Andre complete with a good tracking system so I could check the timings. Faultless transaction.
July 1, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Eve
Thank you for sharing your wonderful experience. We are delighted to hear that Michele was able to assist you in finding the perfect rug and so pleased that the delivery process was smooth and efficient.
We truly appreciate your kind words.
Warm regards
OKA
Ryder is an excellent home decoration…
Ryder is an excellent home decoration advisor. He is very skilled, pleasant and a great listener a pleasure doing shopping with ⭐️⭐️⭐️⭐️⭐️
July 1, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Heidan
Thank you for your wonderful review. We're delighted to hear that your shopping experience was such a positive one. It's great to know that Ryder provided such friendly and knowledgeable assistance, making your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
very Good Staff In Particular Salvo…
very Good Staff In Particular Salvo Quick efficientDelivery
June 26, 2026
Reply from OKA - Chelsea
Dear Jenny
Thank you for your lovely review. We are delighted to hear that Salvo at our Chelsea store provided such friendly and helpful service and will be sure to share your kind comments with him, and the wider team.
We hope to welcome you back soon.
Warm regards,
OKA
Quick efficient ordering & delivery
Quick efficient ordering & delivery
Product met expectations
June 17, 2026
Reply from OKA - Chelsea
Dear Debra,
Thank you for taking the time to leave your review. We're delighted to hear that you found the ordering process quick and efficient, and that your delivery met your expectations.
It's also wonderful to know that you're pleased with your purchase. Thank you for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Fabulous staff
June 22, 2026
Reply from OKA - Chelsea
Dear Rhian
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Chelsea team, and we hope that you are happy with your purchase.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you enjoyed the overall OKA experience, from the team and customer service to the atmosphere within our Chelsea store.
Creating a welcoming environment alongside exceptional service is something we strive for every day, so it's wonderful to know that this stood out to you.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
When it’s a common experience to find…
When it’s a common experience to find no help whatsoever in a store today, my experience at Oka London was outstanding. Holly spent a long time helping me satisfy my requirements for two matching table lamps. Nothing was too much bother including unpacking items from storage to ensure the two lamp bases I chose were exactly what I wanted. Many thanks to all who helped.
June 14, 2026
Reply from OKA - Chelsea
Dear Maxine,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Holly and the Chelsea team provided such exceptional service and helped you find exactly the right table lamps.
Going the extra mile for our customers is something we pride ourselves on, so it's fantastic to hear that Holly's dedication and attention to detail made such a positive impression. We'll be sure to pass your kind comments on to her and the rest of the team.
Thank you again for your support, and we hope you enjoy your new lamps for many years to come. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Friendly helpful staff at the Chelsea…
Friendly helpful staff at the Chelsea branch that went the extra mile to help. Would definitely recommend.
June 15, 2026
Reply from OKA - Chelsea
Dear Kate
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to the team. It’s wonderful to know you felt so well supported.
We appreciate your recommendation and we hope to welcome you back again soon.
Warm regards,
OKA
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