Cushion combinations , and the wider world of interior design, stress me out big time ! All my fears were laid to rest by Ross whose profound knowledge and super-kind nature solved my living room d... See more
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I went to the Chelsea Oka shop. Despite 3 shop assistants at the till area talking to each other and not helping people none of them seem to want to help. I asked them if certain lights were in stoc... See more
Company replied
I orderedthree book cases. The delivery was organised and they were delivered punctually by a helpful team who removed the packaging. I am pleased with the book cases. Thank you.
Company replied
Ross at Oka Chelsea was absolutely brilliant and really went out of his way to help us. He took the time to find cushion palettes and styles that worked for what we needed, and made the whole process... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.3
Excellent
292 reviews
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Chelsea Oka shop - staff not helpful
I went to the Chelsea Oka shop. Despite 3 shop assistants at the till area talking to each other and not helping people none of them seem to want to help. I asked them if certain lights were in stock and they almost took delight in telling me they had none in the shop and they were sold out online and then when I asked for the price of another they told me to look at the tag and I told them there was none and they said there was and grudgingly came over and discovered there wasn't a price. They seemed to be annoyed to be asked for help. I was in the shop make a purchase of some lamps, I knew I had to make a choice of which ones before leaving, finally one younger woman not part of the initial group eventually saw to help me and made an effort to find some lamps for me. I feel as OKA Chelsea is a destination shop, it's not on a particularly useful shopping street and it's hard to park nearby, most people are in there as they know what they want and want to make a purchase. The items are beautiful and the shop is well laid out, I just feel the staff could be more helpful. I left spending close to £900, but left feeling disappointed that the experience could have been bettered, not just that, but I may well have bought many more things.
May 18, 2026
Reply from OKA - Chelsea
Dear Mrs Greene
Thank you for your review. We were surprised to read your comments regarding your recent experience in our Chelsea store, and are truly sorry to hear that you left feeling disappointed.
Your feedback, particularly your comments regarding your interactions at the till point, has been shared with the relevant store management team so that this can be reviewed further.
Please do accept our apologies for your experience and we do hope that you are happy with the lamps purchased.
Kind regards,
OKA
Book cases
I orderedthree book cases. The delivery was organised and they were delivered punctually by a helpful team who removed the packaging. I am pleased with the book cases. Thank you.
May 14, 2026
Reply from OKA - Chelsea
Dear Ron
Thank you for taking the time to share your experience and are pleased to hear that everything went smoothly with your delivery and you are happy with your bookcases.
We appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
The help and assistance provided by…
The help and assistance provided by Salvatore Maione was outstanding.
May 22, 2026
Reply from OKA - Chelsea
Dear James
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service from Salvatore.
We appreciate your kind words and look forward to your next visit!
Kind regards
OKA
Reply from OKA - Chelsea
Dear Dr Weindling
Thank you for sharing your experience. We’re thrilled you received such friendly and helpful service from our Chelsea team and we’ll be sure to pass your kind words on to them.
Your comments are truly appreciated.
Warm regards
OKA
Pleasant customer service in the Fulham…
Pleasant customer service in the Fulham Road Store, delivery fine
May 16, 2026
Reply from OKA - Chelsea
Dear Lynne,
Thank you for your kind feedback. We’re pleased to hear you received pleasant customer service in our Fulham Road store and that your delivery experience went smoothly.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Sigrid,
Thank you for your lovely feedback and continued support. We’re delighted to hear you always enjoy shopping with us.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Designs and designer great
Designs and designer great. Quality of product great. But the logistics of delivery, export, VAT has been extremely difficult, and spoiled the whole experience. I was forced into researching and finding a cost effective solution. It prevented me buying more product that originally envisaged.
May 6, 2026
Reply from OKA - Chelsea
Dear Customer,
Thank you for your review. We are delighted to hear that you were pleased with the designs, product quality and the support received from our designer.
We are sorry to read that the delivery, export and VAT process was not as straightforward as expected and appreciate you taking the time to share this feedback. Your comments have been shared with the relevant teams for review.
Kind regards,
OKA
I am still awaiting for the interior…
I am still awaiting for the interior designer fees refund one month after the delivery of my £6.7k order and 2 chasers
May 14, 2026
Reply from OKA - Chelsea
Dear Elisa,
Thank you for your review. We are sorry for the delay experienced with your interior designer fee refund.
We can see that this was submitted to our accounts team on Friday last week and was completed this morning. The refund should clear into your account tomorrow.
We can also see that our colleagues attempted to contact you to confirm this update.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear about your experience in our Chelsea store and that you found the team both professional and helpful.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Oka Chelsea
Lucy in the Chelsea store was super friendly and helpful, absolutely love my new cushions!!!
May 16, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ellie,
Thank you for your lovely review. We are delighted to hear that Lucy at our Chelsea store provided such friendly and helpful service.
We hope you continue to enjoy your new cushions and will be sure to share your kind comments with Lucy and the team.
Kind regards,
OKA
Perfect …..
May 5, 2026
Reply from OKA - Chelsea
Dear Christine,
Thank you for your lovely review. We are delighted to hear that your experience was perfect.
We really appreciate you taking the time to share your feedback.
Kind regards,
OKA
Your FAQ said my order would be ready…
Your FAQ said my order would be ready to pick up by Wednesday. It wasn’t. I went in today and only one item out of my whole order was given to me.
May 12, 2026
Reply from OKA - Chelsea
Dear Noor,
Thank you for your review. We are sorry to read about the confusion regarding your store collection.
Having reviewed the order, the collection records currently show that all items were collected. Following your review, our Store Manager attempted to contact you to better understand the situation and will also follow up with you by email today.
Kind regards,
OKA
The staff were so helpful and I’d like…
The staff were so helpful and I’d like to mention Jess in particular. It was her first day working in the shop and she deserves top marks for her friendly welcome and excellent customer service.
May 11, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Lucy,
Thank you so much for your lovely feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind words on to Jess and the team.
It’s wonderful to know she made such a positive impression on her very first day, and we hope to welcome you back again soon.
Kind regards,
OKA
The shop assistant was very helpful and…
The shop assistant was very helpful and knowledgeable (as well as patient) about the lampshade I was proposing to buy. The service I received was excellent.
May 2, 2026
Reply from OKA - Chelsea
Dear Mark
Thank you very much for your kind feedback. We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
Your comments are truly appreciated, and we hope you enjoy your new lampshade.
Kind regards,
OKA
Ross took very good care of us and…
Ross took very good care of us and guided us through our selection process. Friendly and knowledgeable.
May 5, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Keith
Thank you so much for your kind feedback. We’re delighted to hear you felt so well supported during your recent visit to our Chelsea store, and we’ll be sure to pass your lovely words on to Ross and the team.
We truly appreciate your feedback.
Kind regards
OKA
5 star service in store - Chelsea
Cushion combinations , and the wider world of interior design, stress me out big time ! All my fears were laid to rest by Ross whose profound knowledge and super-kind nature solved my living room design crisis ! Thank you Ross - you are a superstar and a hugely valuable asset to Oka . Very happy customer !
Oka needs to get rid of their unfair and illogical click and collect delivery charges when there are clearly internal stock deliveries to store .
May 5, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Michael
Thank you for your kind words. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that Ross provided attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
Your comments regarding click and collect have been noted and passed to the relevant teams for review.
We greatly appreciate your feedback.
Kind regards
OKA
Holly Kauder looked after me extremely…
Holly Kauder looked after me extremely well, and was very efficient in dealing with a delivery glitch. She is an amazing addition to the Oka team in your flagship shop on the Fulham road.
May 1, 2026
Reply from OKA - Chelsea
Dear Eve
We’re are sorry to hear that you had an issue with your delivery, but are delighted to hear that you received such lovely and helpful service from Holly during your visit to our Chelsea store. It is always rewarding to know our team delivers the attentive and personalised service we aim for.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Mark
Thank you for your wonderful review! We're delighted that you enjoyed your experience in our Chelsea store and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We hope to welcome you back again soon!
Warm regards
OKA
Sarita in the Chelsea store was a…
Sarita in the Chelsea store was a pleasure to work with. Not only has she got a great eye for design, but she went out of her way to assist us in our search for the right pieces for our home, and was consistently professional and knowledgeable. I cannot recommend a highly enough and look forward to working with her in the future.
April 24, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Philippa
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance from Sarita. It’s great to know that her knowledge and expertise proved valuable.
We truly appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Holly Kaulder at OKA could not have…
Holly Kaulder at OKA could not have been more helpful.
She made the whole ordering process so easy from start to finish.
The delivery team were brilliant and kept us updated as to when the furniture would be delivered.
The products are good quality .
I would definitely recommend shopping with OKA
April 29, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Patricia
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Holly, it's lovely to know that she provided you with such exceptional service.
We are also pleased that you received an email from our delivery partner so promptly and hope that you are happy with your purchase.
Your recommendation is greatly appreciated.
Warm regards
OKA
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