Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a customer of Oka since they started the company. They are a brilliant company particularly the Harrogate store. The staff are brilliant and have been so since the store opened. Yesterday... See more
Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
Company replied
The Harrogate store is well laid out and inspirational and I usually find what I’m looking for. However, I find the staff to be quite unfriendly and generally not very welcoming.
Company replied
Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OKA - Harrogate
Dear Jane,
Thank you for taking the time to leave your review.
We are delighted to hear that you would recommend OKA and that you had such a positive experience with both our products and customer service. Your kind comments are greatly valued.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Louise,
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
First class service as expected!
Delivered on time, boxed to perfection, delighted with purchase.
February 7, 2026
Reply from OKA - Harrogate
Dear Moira,
Thank you for taking the time to leave your review.
We are delighted to hear that your delivery arrived on time and that you are pleased with your purchase. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Mini Grisewood wireless lamp. Delighted with purchase. And excellent service from Fleur at the…
Excellent service from Fleur at the Harrogate store
February 4, 2026
Reply from OKA - Harrogate
Dear Elaine,
Thank you very much for taking the time to leave your review.
We are delighted to hear that you are pleased with your wireless lamp and that you received excellent service from Fleur at our Harrogate store. Your kind comments are truly appreciated, and we will be sure to share your feedback with her.
Kind regards,
OKA
Excellent goods/services - remove delivery charges
I love OKA and have shopped there for many years. I’m lucky that the Harrogate store is only a 7 minute drive away from home so have plenty of opportunities to pop in for a browse, which more often than not ends up with a purchase!
The people are always really helpful and know when to come and chat or leave you to it. The store layout is also very inspiring.
My big issue is the addition of a delivery charge and it’s an excessive charge…unlike other retailers the more you buy the more you pay 🤔. This new policy has definitely reduced the amount I buy from OKA. The reason for introducing it I’m told is that people would order lots of items and then send them back. If this is the case why not waive the delivery charge for your VIP customers who have shopped with you for many years and don’t abuse the system… and waive the delivery charge if items are delivered to store. I understand there is limited storage, so agree a day that the customer has to collect for free, otherwise charge them - problem solved!
I’m waiting OKA to see if you read your customer reviews and if you do what you have to say!
February 1, 2026
Reply from OKA - Harrogate
Dear Sue
Thank you for your lovely review. We’re delighted to hear that you enjoy your visits to our Harrogate store and that the team have made such a positive impression.
We’re sorry to hear of your disappointment regarding our delivery charges and can confirm that the reason for implementing the tiered fees is to reflect the cost of picking, packing, and transportation. Like many businesses in our sector, we’ve faced significant increases in employment costs, the National Living Wage, and fuel prices and we still cover a substantial part of the delivery cost ourselves.
Your comments are extremely valuable, and we will share them with our retail and customer experience teams as part of our ongoing work to improve the customer experience and to review, internally, the alignment of our communication.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Warm regards,
OKA
Samantha was so helpful and patient
Samantha was so helpful and patient . We wanted a floor lamp but there were so many to choose from. She took the time to show us many options of bases and shades until we found the perfect one. We are extremely happy with our choice.
February 1, 2026
Reply from OKA - Harrogate
Dear Gail
Thank you for sharing such a wonderful review. We’re delighted to hear how much you’ve enjoyed choosing pieces from our Harrogate store, and that Samantha provided such a helpful and attentive service throughout your visit.
We hope that you enjoy your lamp and shade and please do visit us again soon!
Warm regards
OKA
Excellent service from the sales staff…
Excellent service from the sales staff at the Harroagte Store. Gave over and above attention and advice enabling us to select the best option for our home.
January 29, 2026
Reply from OKA - Harrogate
Dear Peter
Thank you for your lovely review. We’re delighted to hear that your recent visit to our Harrogate store was such a positive experience. It’s wonderful to know the guidance you received helped you feel confident in your choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent Service
January 16, 2026
Reply from OKA - Harrogate
Dear Karen
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Five stars
Saw a light fitting on the Oka website, rang the Harrogate branch to ask a few questions and asked if the fitting could be put to one side to be collected later in the day. The girls packaged the light up and I collected within a couple of hours. Fab customer service. Really lovely, helpful girls in the store
January 15, 2026
Reply from OKA - Harrogate
Dear Zara
We're so pleased that you received excellent service during your recent shopping experience at our Harrogate store. It's great to know that the team were friendly and helpful, and that you found the light fitting you wanted.
Thank you for your amazing feedback and support!
Warm regards
OKA
Beautiful style and quality
Beautiful style and quality. Original design. Really good sale.
December 25, 2025
Reply from OKA - Harrogate
Dear Customer
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and that you are happy with your new glasses. We hope to welcome you back again soon.
Kind regards,
OKA
Staff were friendly
Staff were friendly, the store was a pleasure to walk around. However, we wanted to buy what we thought were 3 cushions oy to find that we were actually buying 3 cushion covers.The pads were priced separately, although this was not clear. At a cost of £18 pounds each, this added to the cost considerably and I feel that, as all cushions are displyed complete with the pads, the total price should be what is shown on the price tag, therefore giving customers a transparent total cost
January 9, 2026
Reply from OKA - Harrogate
Dear Karen,
Thank you for taking the time to share your feedback. While we’re pleased to hear that you found the team welcoming and enjoyed your visit, we’re sorry to learn about the confusion around cushion pricing. We understand how this could be frustrating, and your comments about clarity and transparency are appreciated. We’ll be sure to share this feedback with the Harrogate team and the wider business for review.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
OKA
Hot & Cold. Accolades & Brickbats.
We entered the store to be greeted perfunctorily with no smile by a sales assistant. The store was empty. We had the good fortune to see a gentleman from Newcastle whilst we were browsing. He bent over backwards to help us. We bought 3 lamps & two shades which he helped us with & took a lot of time whilst we deliberated. Thanking him we went to pay for our items. The assistant who took our payments whilst not obviously rude lacked warmth, no smile & was somewhat indifferent. Another assistant …the unsmiling first assistant ….started talking to her & they both discussed something not pertaining to us as we were being served. There was no apology or an “excuse me”. When my friend & I left after paying we said ThankYou & goodbye . Only then was a goodbye response given by the assistant . She did not even look up . As many have found with the Harrogate store it lacks warmth & friendliness. A smile costs nothing. If only the wonderful visiting Newcastle gentleman could stay . He was helpful , warm, & massively patient which is why we purchased. Both my friend & I, as we walked home, spoke & agreed on our experience. The gentleman sales assistant would receive full marks with bells on. Our shopping experience was marred by the two resident sales women. The lamps & shades are brilliant.
January 16, 2026
Reply from OKA - Harrogate
Dear Customer,
Thank you for taking the time to share such detailed feedback about your visit. We are pleased to hear that you were happy with the lamps and shades and that one of our team members provided attentive, patient, and helpful service, which we are glad made a positive difference to your purchase.
At the same time, we are sorry to read that other aspects of your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, particularly when a store is quiet and customers are being served, and we regret that this was not consistently demonstrated during your visit.
Your comments have been shared with the relevant management team, as feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
Thank you again for your honest feedback.
Kind regards,
OKA
Thank you Lynda M
We were served by Lynda M and I felt compelled to leave feedback she did her job so well. We bought a small table and she bubble wrapped it very carefully for us. She also carried it to our car for us which was very welcome as my husband is not well. She was professional and friendly and not overbearing. Beautiful shop, great staff. X
December 11, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Customer
Thank you for lovely words. We're so pleased to hear that you had such a positive experience in our Harrogate store, and appreciate your kind words regarding the service you received. It's wonderful to know that Lynda went above and beyond to assist you and we will be sure to pass your comments to the team.
Thank you for your support and we hope to welcome you back soon.
Kind regards
OKA
Staff all very helpful
January 11, 2026
Reply from OKA - Harrogate
Dear Susan
Thank you for taking the time to share your review. We really appreciate your kind feedback and are pleased you had a positive experience with our Harrogate team.
We hope to welcome you back again soon.
Best regards,
OKA
Lovely and helpful… Joy to shop with them.
Zoe at the Oka store in Harrogate was extremely helpful in locating a lamp that had sold out in my closest store in Bath. Very friendly and explained the process of sending the lamp from store. Thank you again!
January 2, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Customer,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team, and we’ll be sure to pass your kind feedback on to Zoe. We really appreciate you sharing this and hope to welcome you back again soon.
Kind regards,
OKA
Oka in Harrogate is a lovely store with…
Oka in Harrogate is a lovely store with a great range of products to view, helpful staff and many things to tempt you at various different price points.
January 10, 2026
Reply from OKA - Harrogate
Dear Earnie,
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Very friendly environment and efficient…
Very friendly environment and efficient service .
January 7, 2026
Reply from OKA - Harrogate
Dear Susan,
Thank you for taking the time to leave your review. We really appreciate you sharing your experience and are pleased you enjoyed your visit to our Harrogate store.
We hope to welcome you back again soon.
Kind regards,
OKA
On the Whole Good
On the While Good
After a bit of a discussion about whether a refund could be given on a faulty cushion cover, I found the sales lady to be very helpful and informative as she presented lots of different options.
The returns policy is not great though.As the manager was in a meeting I was initially told to contact customer service. I bought the cover from the shop.
January 6, 2026
Reply from OKA - Harrogate
Dear Amanda
Thank you for your review. We're so pleased to hear that our Interior Sales Advisor was helpful in resolving the problem with your faulty cushion cover, and we will review our return policy communication to improve clarity and avoid confusion for in-store purchases.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful
Very helpful, friendly staff .
Store looked good post Christmas and Sale was still on .
January 5, 2026
Reply from OKA - Harrogate
Dear Mrs Reeves-Fitton,
Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed your visit to our Harrogate store and appreciate you letting us know.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Austen,
Thank you for taking the time to leave your review. We really appreciate your kind feedback and are pleased you had a positive experience with our Harrogate team.
We hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.