I couldn't decide whether the colour of a cushion was right for me, so I contacted Oka online and Davina from your Knutsford store went the extra mile by taking pics of the cushion in store and sharin... See more
Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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Really great online customer service from Davina today. She went the extra mile to answer my questions and she definitely converted an enquiry into a sale! Thank you!
Plenty of help at the Knutsford shop. Arranged delivery (expensive but coming a fair way). Delivery failed as courier knocked on door and left. Didn’t ring doorbell or come to back of house. Someone i... See more
Company replied
Very helpful staff who helped us decide on the cushion covers we bought. They gave us time, offered suggestions - nothing was too much trouble! Great team at Knutsford.
Company replied
Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.7
Excellent
272 reviews
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Please pass in my thanks to Louise at Knutsford
Louise st Knutsford was very helpful. She is creative, thoughtful and fun. She curated a beautiful flower arrangement for me. It was a pleasure dealing with her.
February 4, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Kate,
Thank you for taking the time to leave such a kind review.
We are delighted to hear about your positive experience at our Knutsford store and your wonderful comments about Louise. It is lovely to know that she was so helpful and that you were pleased with the flower arrangement she created for you.
Your feedback is greatly appreciated, and we will be sure to pass on your thanks to her.
Kind regards,
OKA
Fabulous quality
Fabulous quality. I have bought a lot furniture over the past few years and everything is so lovely in my home
February 5, 2026
Reply from OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave your review.
We are delighted to hear how pleased you are with the quality of your furniture and that your pieces have made such a lovely addition to your home over the years. Your kind comments are greatly appreciated.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Ms Williams,
Thank you for taking the time to share your feedback.
We are so pleased to hear that you enjoyed your visit to our Knutsford store and that you were happy with the products and the convenience of parking. Your comments are greatly appreciated.
We hope to welcome you back again soon.
Kind regards,
OKA
Really happy with our 4 new cushion…
Really happy with our 4 new cushion covers from OKA. They look like and are quality. We ordered online and the delivery was speedy.
Prior to ordering we went in to the Knutsford store to view the item. Two members of staff present, one was friendly and helpful, but, the assistant manager, Louisa, was neither of those things and we felt that we didn’t want to give her the business.
January 28, 2026
Reply from OKA - Knutsford
Dear Susan
Thank you for taking the time to share your review. We are pleased that you are happy with your new cushion covers and that the delivery arrived quickly.
At the same time, we are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are and we regret that this was not consistently demonstrated during your visit.
Please be assured that feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
We do hope that you will visit us again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear James
Thank you for your lovely review. We’re so pleased to hear you had such an excellent shopping experience at our Knutsford store. It’s wonderful to know our team were both helpful and friendly — your kind words will be shared with them.
Kind regards,
OKA
A very poor first experience with OKA
This review relates to the Knutsford store. I initially emailed the store to enquire about a ceiling light that was showing as out of stock online but appeared to be available in-store. I received no response, so I contacted customer services by phone. The advisor confirmed the store had two in stock and transferred me to the store directly, but no one answered. I left a voicemail requesting a call back, which was never returned.
I then called the store myself to ask if the light could be shipped, as I live too far away to collect. A junior member of staff took my call and said she needed to check with her manager, as the light might not be in its original packaging. When she came back, I was simply told they could not help because the item was discontinued, with no further explanation or attempt to offer an alternative solution.
I don’t understand why an item that was confirmed as being in stock could not be shipped just because it is discontinued.
As a potential new customer, I found this lack of communication and effort extremely disappointing. This was a very poor first experience.
February 2, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Mrs Bird,
Thank you for your review. We are sorry for the poor experience you had, we have addressed this internally with the teams involved.
To provide some context, the lights in question were ex-display items that had already been installed in store, with wiring cut and original packaging removed. As a result, they were no longer in a sellable condition and could not be shipped. Unfortunately, this was not clearly explained at the time, and the information provided to you was therefore unclear.
We also acknowledge that we should have made a greater effort to explain the situation fully and to offer support in identifying a suitable alternative, and we regret that this did not happen.
Should you wish to explore alternative options or require any further assistance, our Customer Service team would be pleased to help.
Kind regards,
OKA
Amanda was very helpful indeed!!
Amanda was very helpful indeed!!
Great sale price on a swivel chair but was unsure if it was going to fit ….
Manager said I could take it away and return it if it didn’t suit the space
It fits perfectly - so not going back (lol)
February 1, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Stuart
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we are delighted to hear that your swivel chairs fits perfectly!
We truly appreciate your feedback and we hope to welcome you back soon.
Kind regards
OKA
Amanda at OKA Knutsford was amazing at…
Amanda at OKA Knutsford was amazing at helping us choose cushions for our new sofa. She has fantastic style and taste. Thank you OKA and Amanda -Knutsford.
January 28, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Philippa
Thank you for your wonderful review. We’re delighted to hear you had such a great experience at our Knutsford store and that Amanda made your visit so enjoyable. It’s lovely to know her knowledge helped you find the perfect cushions for your new sofa.
We appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Originally told order would be 3 weeks…
Originally told order would be 3 weeks but delivery took over 4 months. Had to pay full amount and then wait for 4 months. Wasn’t communicated at time of order and no compensation offered.
January 23, 2026
Reply from OKA - Knutsford
Dear Rob
Thank you for taking the time to share your feedback. We are very sorry to read your comments and appreciate how frustrating it is to be waiting for an order.
We can see that the item was out of stock when your order was placed, during our bank holiday promotion last year, and can only apologise if this was not conveyed to you at the time of purchase.
We are also sorry that stock of your item took longer than expected to arrive and we hope that you found our emailed updates, of the expected due date, helpful.
We thank you for your patience and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Great value and conscientious service.
January 11, 2026
Reply from OKA - Knutsford
Dear Janet,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Stuart,
Thank you for taking the time to leave your review. We’re really pleased to hear that everything went smoothly with your order, and we truly appreciate you sharing your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
Very helpful and kind Staff!
The ladies who work in your shop in knutsford are a credit to your company and deserve a raise. They were so helpful to me when I was buying cushions for my home.
January 6, 2026
Reply from OKA - Knutsford
Dear Mrs Jones
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we hope that you are happy with your new cushion covers.
We truly appreciate your feedback and we hope to welcome you back soon.
Kind regards
OKA
Excellent products & Service
Amazing store with beautiful furnishings
Helpful staff especially Louise who is on hand to offer styling tips & advice .
Wonderful experience to wander through browsing
Sales are excellent too ,
January 3, 2026
Reply from OKA - Knutsford
Dear Customer
Thank you for your wonderful review. We are delighted to hear that you enjoyed your experience in our Knutsford store and that Louise provided such helpful support throughout your visit.
We will be sure to share your kind words with her and the wider team, who will be delighted to know their efforts made a difference.
We hope that you will visit us again soon.
Warm regards
OKA
Great Customer Care
Able to purchase what I needed.
Excellent service and items beautifully packaged.
It was a pleasure to be a customer - old fashioned courtesy and attention.
Thanks.
January 12, 2026
Reply from OKA - Knutsford
Dear Lynne
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Knutsford store, and received such friendly and knowledgeable service. Your comments are truly appreciated, and we hope to welcome you back again soon.
Warm regards,
OKA
Reply from OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service and lovely shopping…
Excellent service and lovely shopping experience!
January 5, 2026
Reply from OKA - Knutsford
Dear Kate,
Thank you for sharing your feedback with us. We’re really pleased to know you enjoyed your visit to our Knutsford store and appreciate you taking the time to leave a review.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear J Traynor,
We’re very grateful you took the time to share your feedback. It’s always encouraging to hear from customers, and we appreciate you choosing to visit our Knutsford store.
Kind regards,
OKA
Ordered some prints in store
Ordered some prints in store, paid in full including delivery and then received an email to say they aren’t available and I have to contact customer services. Terrible service
December 24, 2025
Reply from OKA - Knutsford
Dear Mrs Mellor,
Thank you for your feedback.
We’re sorry to hear that the prints you ordered in store were later found to be unavailable. We appreciate how inconvenient this must have been.
One of our Customer Service Advisors will be in touch with you shortly to look into this and advise on the next steps.
Kind regards,
OKA
The team at Knutsford are fantastic and…
The team at Knutsford are fantastic and could not be more helpful.
Laura, Louisa, Amanda and Louise have all helped me over the last few weeks style my home and match pieces together.
Thank you for your time and patience.
December 23, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Anthony,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience at our Knutsford store has been such a positive one, and your kind comments have been passed on to the team there.
It’s always rewarding to know when our colleagues have been able to support customers so well, and we truly appreciate you choosing to shop with us.
Kind regards,
OKA
Fabulous shopping experience
Fabulous shopping experience and purchased the lampshade from heaven! Really helpful customer service and a very happy customer 😊 Great parking outside which is very convenient.
December 22, 2025
Reply from OKA - Knutsford
Dear Debbie,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had such an enjoyable visit and appreciate you sharing your experience with us.
We hope to welcome you back again soon.
Kind regards,
OKA
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