Okini Land by Voyage GK Reviews 

2,078
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety and excellent quality of products, often finding items in perfect condition, even for secondhand goods. Many appreciate the meticulous packaging, ensuring items arrive safely and undamaged, along with fast and reliable delivery services, often arriving earlier than expected. The ordering process is described as easy and secure, supported by regular communication and helpful customer service, with many finding the pricing to be fair or even the best available. However, some people were dissatisfied with order fulfillment, reporting damaged products upon arrival without resolution. A few other people also felt that their orders experienced significant delays or a complete lack of updates for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the wide variety of items available,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the reliable... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting fair and good prices, even describing... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that items are of top quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Okini Land has been my #1 preferred shop to pre-order Nendoroids now. Their personal storage option gives me a peace of mind pre-ordering figures at a cost effective way. I actually just placed mor... See more

Rated 5 out of 5 stars

Always a great experience buying from here. Items are packaged extremely well. Pricing is always fair. And the personal inventory is amazing for buying over long periods and shipping out at once. Save... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Okini. My items were easy to order and arrived safely packaged. They had amazing communication- from time of purchase to shipping to arrival, I felt assured my ord... See more

Rated 5 out of 5 stars

The items were packed well, with bubble wrap inside a cardboard box. Very generous Personal Stock policy. When ready, just send a direct email to request shipping. The reply arrived quickly, with a ne... See more


Company details

  1. Hobby Store
  2. Children's Toys Store
  3. Figurine Shop
  4. Model Shop
  5. Trading Card Store
  6. Video Game Store

About Okini Land by Voyage GK

Written by the company

Okini Land®, a Voyage GK brand based in Kawachinagano, Osaka, is a Japan-based haven for collectors, delivering authentic Japanese treasures worldwide. Founded in 2019 by a lifelong fan inspired by 1980s anime like Dragon Ball and Saint Seiya, we curate a premium selection of sealed trading card boxes, single cards to complete your collection, Gundam model kits, and exclusive figures. With over 1,900 Trustpilot reviews and a 4.6-star rating, our dedication to quality and trust shines through.

Every product is rigorously inspected to ensure authenticity and excellence, giving collectors peace of mind. Our global shipping reaches over 190 countries via trusted couriers like DHL Express, EMS, FedEx, and Japan Post, with tracking and insurance included, as detailed on our Delivery page. The Personal Stock Service lets you combine orders, saving on costs, while our transparent Returns Policy and Customs Information guide ensure clarity and honesty. Hosted securely by OVH with TouchWeb’s protection, your data is safe under GDPR and CCPA, backed by secure payments via Stripe and PayPal.

  • Authentic Collectibles: Sourced directly from Japan’s top suppliers.
  • Secure Shopping: Encrypted transactions for worry-free purchases.
  • Fan-First Support: Passionate team at help@okini.land, responding in 1–2 business days.

Join Okini Land’s community and embark on a thrilling collecting adventure!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,078)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good place to order any item you are seeking.

The order took a bit to ship out but arrived on time. It was the first time I purchased an item here and it was well worth it. I do recommend this place to anyone shopping here and if you have any questions about the items you can reach out to them; they will answer within a few hours or a day depending on their work hours.

September 2, 2024
Rated 5 out of 5 stars

Buy with confidence,

Great experience. The price of these models was really decent, Items as advertised, and package well for shipping with super-fast shipping. Above average seller, thank you and God bless! :)

August 20, 2024
Rated 2 out of 5 stars

I had big problems getting the package…

I had big problems getting the package after I hadn't paid for shipping when I bought it, I had to pay extra. Up until then everything was fine, but then I got a letter from the German post office about customs or something. After I had sent my transaction to the German post office regarding the contents of the package, I had to go to the post office and pay again. It all went badly. I had to pay three times the value of my package.

July 29, 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Hello,
Thank you for your review.

I double check your concern, you used Personal Stock, it's a service to hold product in the warehouse for a future shipment. Usually, customers use this service to merge different orders to decrease a bit shipping fee.

What we requested before shipment, it's just shipping fee for Registered Small Packet.

After arrived to your post office, German post asked you for the VAT which is paid to your government.

It's always annoying when we have to pay taxes but it's directly not related to our service.
To be honest, even with taxes and shipping fee still a good price for the products you bought.

Rated 1 out of 5 stars

They are very Slow and missing items

They are very Slow. I wanted to cancel the order suddenly they have sent instantly…

Furthermore the Package was incomplete.
The missing Parts came 3 month later!

Very bad experience

July 2, 2024
Okini Land by Voyage GK logo

Reply from Okini Land by Voyage GK

Hello Robin

I'm really sorry for this trouble.
I double checked your concern and seems there some miss information.

Cancellation from a professional and owner of a same kind of shop is not very grateful.

So we shipped your order as expected in the delay provided to you.

And then, you tried to charge-back your payment after received your package without any message to us.

A charge-back from a professional and owner of a same kind of shop is not very grateful.

Unfortunately, this kind of process take a lot of time and we couldn't ship the second part with this kind of process opened.

Since you lose, we shipped the last product of your order.

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