OKUP Furniture Reviews 

Extremely comfortable chair. The full reclining feature is amazing while it massages and heats you! These chairs a MUST buy!

I recived my M80 chair put it together that worked out fine then when I charged it worked then stoped battery would not hold a charge I sent them a email they said they would send one I waited Nothing I wrote them another email they apologised now I am still waiting. I am thinking I should have bought a chair from someone in the USA. I will do a follow up later if THEY fix it !!

Recently purchased a OKUP M80A Dual Motor Electric office chair. It is very comfortable and the fabric is a nice quality. The chair is large enough to sit cross legged if you want. The reclining option is great and you could easily take a nap here.

I had some issues with my purchase and OKUP customer service was stellar. They were responsive and friendly in making sure my experience with OKUP was top notch.

This chair has been a great addition to my space. It’s very comfortable and supportive, even for extended sitting. I really appreciate the dual motor feature, which allows the footrest and backrest to be adjusted independently, making it easy to find the right position. The massage and heat functions are a standout as well and work nicely for relaxing during long hours. Overall, it feels well-made, thoughtfully designed, and adds a lot of comfort.

I ordered the M78 directly from their website. It came fairly quickly. However, the next day it stopped functioning. Support helped me troubleshoot but couldn't get it working. They didn't want to send me parts to have to work on it myself (though it seems you can get them) but sent an entire replacement chart at no cost. Super happy! And, it's a great chair.

The chair stopped working within a month. They are slow balling emails back and forth. Currently offering to reimbursement me 20% for a chair that is stuck with the footstool raised and call it a day. Yikes, steer clear of this shady type of customer service!

This is a gorgeous chair and very well made. Very easy to put together as well. The product quality is top notch and perfect for the executive that likes to lean back between working sessions. The vendor has been responsive with any Questions as well.

I purchased a motorized recliner from OKUP furniture and was very impressed with its strength and quality. It is very helpful for someone with limited mobility, and is comfortable to sit and sleep on. OKUP customer service is also very friendly and helpful and is a pleasure to work with!

Only received partial chair -two boxes were to be sent for full shipment and only received box 2 of 2 -for two weeks now they have been giving the run around on where the remaining box is -they cannot even provide a prior or current tracking number- At this point, they are not responding to emails. I have requested a refund, since they cannot tell me why box 1 of 2 was not sent. I have to assume it is a supply chain issue. I probably would not be as upset, if they had not started out acting like both boxes were shipped to me. They promised tracking information, did not provide it. So, only they know what really happened. I understand things happen, but after two weeks... there is no item being shipped, and only automated emails stating "We are sorry for your inconvenience, and appreciate your patience"

The chair was great for the first 2 weeks. Then the leg lift broke. I reported it to the company and they said they would send out a replacement part. Now 2 months later and 4 emails, still no replacement part. The warranty they "offer" is worthless.

Excellent service from start to finish! The ordering process was smooth, delivery arrived right on time, and tracking updates kept me informed every step of the way. When I had a quick question, customer support responded promptly and was very helpful. Packaging was secure and professional, and assembly instructions were clear. Great overall service that made the entire experience effortless.

I am a data guy, so weighing, measuring and scrutinizing key variables was inevitable in driving a final decision. I spent a couple of months testing a TON of office chairs, including visits to nearly a dozen furniture and office supply stores. I sat in plenty of good chairs and even a few great ones. OKUP consistently stood apart in build quality, comfort, warranty, and overall execution.

The feature set is where the M78 really separates itself from the sea of sum $1,000 chairs. The adjustability is extensive without feeling gimmicky, and every function feels intentional. Lumbar support, ventilation, heat, built-in battery, massage, recline, and leg support all do exactly what they are supposed to do, which sounds obvious until you have tried enough chairs that miss the mark. A few minor drawbacks worth noting. I am six feet tall and the lowest height setting is perfect, but it goes several inches higher than most people will ever need. The ventilation could be stronger, and it would be nice if the chair could sit fully upright instead of always being slightly reclined.

Real leather was a must. I own three executive Serta chairs, all bonded leather, and my go to chair of eight years now sheds more fake leather than a Labrador sheds fur. Many real leather chairs I found looked dated or overly traditional. Not exactly something I wanted to spend more time in than my own bed. OKUP managed to deliver genuine leather on all contact surfaces with a modern design that does not look like it belongs in a nineties New York law firm.

The eight year warranty sealed the deal. That level of coverage signals real confidence in the product, and the customer service backs it up. I had plenty of questions, and every email was answered clearly and quickly, usually same day or next day. The experience felt professional, flexible, and easy to work with.

Assembly was the final pleasant surprise. For a chair that weighs north of one hundred pounds, setup was refreshingly easy. Everything lined up, instructions were clear, and within minutes it felt dialed in rather than something that would take weeks to break in.

After all the research and testing, buying the OKUP M78 was absolutely the right call. It feels built for daily use over the long haul, not for replacement in a few years.

Overall, I feel like I hit the lottery with this chair. Out of everything I researched and tested, there are exactly zero chairs I ranked higher than the OKUP M78. The higher price is easy to justify when you factor in how long it will last and how good it feels to use every day. If you want to spend your workdays in genuine comfort and a little bit of luxury, bite the bullet and get the fully featured OKUP chair. You will not regret it.

I recently received the M78 and it is better than expected. The leather is extremely soft and comfortable and the assembly took less than 15 minutes. I work from home so it’s a perfect chair for working and also reclining during a break. The heat, cooling and massage work far better than I expected.

I got an M80 A Okup chair for Christmas this year. I work from home and my old chair was kaput. I have to say this chair is beautiful and so easy to assemble. I had some questions and their customer service department is wonderful. 5 star treatment!

I ordered this chair (M80-A) and was a little more than concerned with the price and wait time for it to be built. It was SO very worth the wait and investment. Since covid, I've gone through 3 different chairs as I work from home office...this chair, I expect to go a decade with me! Add on that the customer support rapidly responded with a new charger when the original one was damaged in a flood, and I am convinced that OKUP is my goto in the future. I love this chair, and I even tell my clients about it as a business coach!

My old office chair was due for an update and I have back issues so I decided to try out the Okup M63. This is a great chair and I am happy with my decision. It’s a full blown recliner with cooled seat and heated massage AND electric adjustable lumbar that I can use at my desk or wheel around and use in the other rooms as needed. What a great idea!

Wow, what a chair! & Great customer service! I am giving my honest review of the OkUp M-78 A power reclining office chair. I think it’s a great chair. It’s a beautiful chair & a comfortable chair. I purchased the chair and it came very quickly and very well packaged with no damage, & it assembled very easily. It has great functionality and if you experience any issues. The customer service team is there to take care of you.

I ordered the M78 chair which comes in 2 boxes but I only received 1 box. I tried calling the company on the phone number provided in the box during the business hours listed on the pamphlet but it just goes to a voicemail with a 1980s like computer generated voice. I'm not sure what's going on here but I did not expect to spend all this money just to have problems. The box clearly says part 1 of 2 so why weren't both shipped together? FedEx shows only 1 box was received at pickup! Now--at least for the time being--I am left with no chair, clutter in my office from half a chair sitting in the corner, a big credit card bill, and no direct way to contact the seller!

Wow, what a chair! & What customer service! I am giving my honest review of the OkUp M-80 A power reclining office chair. I think it’s a great chair. It’s a beautiful chair & a comfortable chair. I purchased the chair and it came very quickly and very well packaged with no damage, & it assembled very easily. That being said, I have a special needs for my back as I am in a wheelchair and a rather large man. Although I do not exceed the chairs 420lbs weight limit at 320lbs, I still feel I’m a little too large and heavy for the chair as I don’t feel I am able to sit back in it comfortably enough for my needs. The seat needs to be a little deeper and wider for me. Therefore, I had to return it, but t’s still a very comfortable chair for most anyone else and their customer service was great and helpful. I know all the reviews about it are not wrong. It Might not have worked out for me, but I would still have to give the overall chair and customer service experience a five star rating…
⭐️⭐️ ⭐️⭐️⭐️

Bottom line, is nine out of 10 people will like this chair.

Don’t be afraid to try it…🤓👍