OK Vape Reviews 1,165

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often receiving their orders within 24 hours. People also highlight the excellent customer service, noting its speed and helpfulness in resolving issues, and the overall ease of the ordering process. However, some customers have expressed concerns regarding product quality, specifically mentioning a decline in the longevity of batteries and the durability of pods. A few other people also felt that the cost was higher compared to alternatives, and some experienced issues with the courier service.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the product quality, highlighting its... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the speed... See more

Service

People report positive experiences with service. Customers consistently praise the fast and efficient... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the products, highlighting... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying my vapes and liquids from them for quite a while now, their liquids and vapes are really very good, with plenty of choice in taste and design of vape. I've tried many others but these... See more

Company replied

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 M... See more

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Always speedy delivery,well packaged

Always speedy delivery,well packaged. Ceramic tec seems better but unfortunately don't know if the ingredients or process has changed but has an unpleasant sweet taste.

April 27, 2026
OK Vape logo

Reply from OK Vape

Thank you so much for taking the time to write a review! We are very pleased to hear that your delivery was prompt and well packaged!#

The Pod refills have undergone a slight change in the way they are manufactured, due to the materials/design availability. The pods were tested thoroughly and matched as closely as possible to the original.
I will make a note of your comments to our product development team so they can look into this further. Please be assured that your feedback and concerns have been fully noted.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Excellent product and very prompt delivery

I ordered as usual, package was delivered next day, which is fantastic.
I have been using Logic OK for many years, and will continue to do so.

April 27, 2026
OK Vape logo

Reply from OK Vape

Thank you so much for your review! We are very glad to hear that your delivery was prompt! Thank you for your positive feedback! If there is anything we can be of help with please do let us know!
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Good price

Good price , quick delivery.

April 27, 2026
OK Vape logo

Reply from OK Vape

We are thrilled to hear that you continue to be satisfied with our pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.

Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Excellent company

The product was competitively priced, had a free gift with it and was dispatched swiftly.

April 27, 2026
OK Vape logo

Reply from OK Vape

We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars
OK Vape logo

Reply from OK Vape

Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Quick free delivery

Quick free delivery

April 27, 2026
OK Vape logo

Reply from OK Vape

We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Easy to order arrives quickly and great…

Easy to order arrives quickly and great product

April 27, 2026
OK Vape logo

Reply from OK Vape

Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Always satisfied

Always satisfied

April 25, 2026
OK Vape logo

Reply from OK Vape

We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Orders always dispatched promptly

Orders always dispatched promptly

April 1, 2026
OK Vape logo

Reply from OK Vape

We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Fast and reliable delivery service

Fast and reliable delivery service

April 24, 2026
OK Vape logo

Reply from OK Vape

We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars
OK Vape logo

Reply from OK Vape

That is great to hear, thank you for taking a moment to leave us a review. Please do not hesitate to reach out if you have any further questions, or suggestions. We value your feedback and are always here to assist you.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Always a quick delivery great service…

Always a quick delivery great service and great product and reasonable price

April 24, 2026
OK Vape logo

Reply from OK Vape

Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.

Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Very competent fast service product…

Very competent fast service product arrived well packed in excellent condition

April 24, 2026
OK Vape logo

Reply from OK Vape

We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.

Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Excellent company

I've been buying my vapes and liquids from them for quite a while now, their liquids and vapes are really very good, with plenty of choice in taste and design of vape. I've tried many others but these excel in what they do, and theyve always been very efficient at dispatching the goods. The one time I had an issue it was resolved very quickly with no quibble.

April 24, 2026
OK Vape logo

Reply from OK Vape

Thank you so much for your kind words. We're delighted to hear that you've had consistent positive experiences with us and our products. If you need any further assistance or have any more feedback, please don't hesitate to reach out.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars
OK Vape logo

Reply from OK Vape

We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

As always excellent service and…

As always excellent service and excellent product. Delivered within 24hrs, well packed and as ordered. Thank you.

April 24, 2026
OK Vape logo

Reply from OK Vape

Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.

Kind regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Great service

Great service

April 24, 2026
OK Vape logo

Reply from OK Vape

We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape

Rated 5 out of 5 stars

Very good service

Very good service. Always arrives quickly and exactly as I ordered.
Products are very good

April 9, 2026
OK Vape logo

Reply from OK Vape

Hi Elizabeth,

We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.

All the best,
Calum @ OK Vape

Rated 5 out of 5 stars

Excellent customer service

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, spoke with Ashley who apologised no questions asked, arranged delivery of missing items before I had chance to say I will accept a refund to save them postage. No problem, order cancelled and refund processed immediately. Notification received from bank in under a minute to say refund request accepted. EXCELLENT CUSTOMER SERVICE. If only all businesses were this good.

April 23, 2026
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Alan,

Thank you for taking the time to leave us a review! I'm so glad I was able to assist you and that you were happy with the outcome. Thank you so much for your kind words! If there is anything else we can help you with, please do let us know.

Kind regards,
Ashley @ OK Vape

Rated 5 out of 5 stars

Very good delivery service

Very good delivery service

April 9, 2026
OK Vape logo

Reply from OK Vape

Hi Michael,

Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.

All the best,
Calum @ OK Vape

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