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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing issues with drivers requesting additional payments beyond the quoted fare, often for tolls or other charges, and exhibiting rude or unprofessional behavior. Customers also found the pricing to be a significant concern, with fares frequently increasing unexpectedly or concerns about final fare amounts. The staff and booking process also contributed to negative experiences, as many encountered unhelpful customer service when trying to resolve payment disputes or report driver misconduct. Some people also felt that the company's payment system, particularly the postpaid option, led to unexpected penalties and confusion.

What people talk about most

Service

Users describe negative interactions with service, citing issues such as drivers requesting additional... See more

Price

Reviewers highlight negative aspects of price, consistently reporting that drivers demand extra money beyond... See more

Staff

Customers consistently note negative experiences with staff, particularly drivers. Reviewers frequently... See more

Payment

People report negative experiences with payment. Many customers express dissatisfaction with drivers... See more

Booking process

Consumers express significant dissatisfaction with the booking process. Many reviewers report issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Not even 1 star worst experience booked cab but driver was drunk too rash driving and he dropped midway just after 3 minutes and charged full amount he came out of the cab and started using abusive l... See more

Rated 1 out of 5 stars

Useless app based cab and auto service where the customer doesn't get any support from the customer care perspective.They don't have any bull shit pathetic policy to control the drivers in demanding... See more

Rated 1 out of 5 stars

I have took ola auto (auto CRN 9452520162) from air port Chennai to my designation, the fare shown is RS 306. While dropping auto driver threatened me to pay Rs 400, I asked the justification he... See more

Rated 1 out of 5 stars

Very bad services and behavior. No one respond when vehicle needs any repair or maintenance. Unskilled and unprofessional mechanics. I never driven my vehicle with peace of mind. Every time on road... See more


1.1

Bad

TrustScore 1 out of 5

2K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Cheaters.

Cheaters.. Me and my friend tried to book from Anna nagar to Tambaram in different devices.. In android shows Rs.700 but in iphone shows Rs.1000

Why these kind off bargaining

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong cancellation fee

I booked a mini. He took very look time to move from his place. When I text him as how long would it take, he responded with demand of very high extra amt. Now I have been charged Rs.50 cancellation amt. Now I am finding it very difficult to convey the message to support as ther is no option to clearly explain the story. Just want say good bye to Ola and stick to other service providers.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

No Support from OLA Team on issues or concerns

If you book the OLA cab the charges showing is different from what drivers are asking now a days after meter system in discussions . If you are in hurry you won't have option and opt for it . If you raise concerns with ola team they won't listen and tell you are paying you sort out then who is instructing ola drivers to do this act . Also several other issue on driver with different vehicle coming now a days

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Actually should give 0 ratings

Actually should give 0 ratings
Asking extra pay
I was travelling with baby I previously mentioned the cab driver ( mani - TN47AR7133) about my pick up location and drop location he asked for xtra pay I accepted but after he comes to my location he refuses to drop me to the location after a lot discussion and fight he accepted to drop to the location
Very bad service and using mobile phones while driving
Please take some actions for his behaviour

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Ola has became user unfriendly

Ola has became user unfriendly. Driver can do whatever they want there is no way left to complain about them on its application. If you click on problem it won't show solution I will just give you advice and say that thankyou for your feedback. Worst experience

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

When I booked a Prime SUV the fare was…

When I booked a Prime SUV the fare was less compared to other options… hence I booked the cab… at my destination the fare rised by 300 rupees… very disappointing.. when I asked the Driver he said " mujhe to pehle se hi jyada paisa Bata raha tha to Maine accept kiya ride "

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience to buying…

I had a very bad experience to buying ola s1 x within 2 months lots of fault about the vehicle not properly charged and visit to ola service center the guys are very lethargic and not responding the call please don't mistaken me don't buy this vehicle 🙏

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Unsafe Ola Ride – No Action Taken by Support

I booked an Ola cab for my aged parents, and the experience was shocking and completely unacceptable. The cab had a broken window, glass pieces inside, and was in a very messy condition. Midway through the journey, traffic police stopped the driver because he did not have a driving licence or proper documents.

Even after this, the driver forced my parents to pay the full fare (₹711) and asked them to book another cab on their own. Being elderly and not familiar with mobile phones, my parents were extremely stressed and struggled to reach the station on time.

What’s worse is that Ola support refused to take any action and denied a refund, even after such a serious safety issue.

This is unacceptable. Ola must take responsibility for passenger safety, especially for senior citizens. Extremely disappointed.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with ola

I had a very bad experience with ola. I was charged twice on my upi. I have been following up for refund since July and it is still not being refunded till Nov. ispend more monies to follow up on it. They never respond to your email. They never prioritize your refund. Biggest scamsters in cab industry . Never take a ola ride

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

how the drivers are cheating

Ola is not taking care about how the drivers are charging and behaving
After completion of the ride one driver has shown previous ride details by that we have to pay him extra amount than our ride amount This happened multiple times they are showing high amount details In hurry or sometimes old people or elders will take the ride who doesn’t know about ride details They will get effected

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience of booking a cab from Ola

Yesterday car review

I was just discharged from hospital. Needed to avoid dust and pollution. We boarded an ola cab, worst experience ever!
The car was not maintained well and was in very poor condition, it was very dusty and unhygienic. Windows were open and lot of mosquitos inside the car.
AC was off when we boarded the car. We had to literally tell him to on the Ac. Fan was fixed facing the driver in the middle of the car. How will the passenger receive the cooling? Also one bottle was blocking the cooling flow towards backside.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

Ola Electric has very poor support

Ola Electric has very poor support, have been paying advance for 3 months, neither does anyone update, nor are they returning the money. It is a fraud company. I am very upset about ola electric. Last aug 15 date I booked an ola electric scooter using the ola app. And paid 64k plus booking fee on 15 aug. Ola app showing 19 aug delivery date. But till now no one has replied to our query. I called customer care many times, by mail and message. But no reply from the side. Please check our case

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Ola company has very bad management in…

Ola company has very bad management in Mumbai, the driver will first ask where you want to go and then will say that if there is cash payment then I will go, what is all this. Please whatever Ola management is there, I request them to take action against such drivers, I booked 3 cabs and cancelled all of them, the service is absolutely bad, I don't know what else to write, I don't know whom to talk to without abusing them. Please educate the drivers a little, make them follow some rules, impose charges for cancelling the booking,

November 5, 2025
Unprompted review

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