Olanka Travels Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional service, especially highlighting the drivers and guides who often become friends. Many people found their holidays memorable and well-arranged, with seamless booking processes and itineraries that exceeded expectations. Reviewers also appreciated the excellent location choices and the overall quality of the service provided. However, some customers reported dissatisfaction with the service, citing chaotic and misleading information, last-minute hotel changes, and a lack of organization and honesty. There were also instances where customers felt ignored and faced issues with voucher usage and unexpected price increases due to unclarified booking conditions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent planning and... See more

Service

People report positive experiences with service, highlighting the professionalism, knowledge, and hospitality... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful places visited and the... See more

Booking process

Clients share positive opinions on the booking process, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

All reviews

(214)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing trip to Sri Lanka with Olanka Travels

We arranged, with some hesitation, an 8 day Sri Lanka trip with Olanka Travels from 8 Jun to 15 Jun by just reading the reviews of those who have travelled with them.
Our point of contact at Olanka was Kaushi.She was very professional, prompt and efficient and made our planning of this trip smooth.
Though we had to postpone our trip 1 week later due to some medical issue with our travel companion, she efficiently assisted with the re-arrangement of hotel and itineary at such a short notice.
We are really very thankful to her.
Our guide and driver on this trip was Tusha, who made our trip very very enjoyable,memorable and safe.
As we were 4 ladies and above middle age, he ensured our safety and comfort througout the trip.
Initially I had some reservations travelling to Sri Lanka, but now I would say it was really a well arranged, safe and memorable trip.
Thanks to Olanka travel and team

June 8, 2024
Unprompted review
Olanka Travels logo

Reply from Olanka Travels

Thank you for sharing your experience! We're delighted to hear that your trip turned out to be enjoyable, safe, and memorable despite initial reservations. It's great to know that Kaushi and Tusha provided exceptional support and made the journey smooth and comfortable for you and your companions. We appreciate your trust in Olanka Travels and look forward to assisting you with future adventures!

Rated 4 out of 5 stars

Nice and enjoyable trip to Sri Lanka

Nice and enjoyable trip to Sri Lanka: We had a great time exploring various sections of the country, which are the most adventurous and verdant places I would suggest to everyone. I used Olanka Travels to book a 5 day, 4 night package. Mrs. Rangika, my travel advisor, planned and oversaw my family's trip expertly, and I heartily recommend her for any tour planning needs. I am grateful to Rangika and Olanks Travels for organizing my unforgettable vacation.

May 17, 2024
Unprompted review
Olanka Travels logo

Reply from Olanka Travels

Thank you for sharing your wonderful experience! We're thrilled to hear that you had a fantastic time exploring Sri Lanka. It's great to know that Rangika expertly planned and oversaw your trip, making it a memorable adventure. We appreciate your recommendation and look forward to assisting you with your future travel plans. Safe travels!

Rated 5 out of 5 stars

We took a 6 night 7 days tour from…

We took a 6 night 7 days tour from olanka. Rangika was the person who helped me with all the bookings and suggestions.. I have really admired her patience in dealing with all the issues that I had raised prior and during the trip. Everything went smooth.. The detailing was really good. And she was quick to answer things.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Olanka travels deserves all the praise…

Olanka travels deserves all the praise for making our vacation in Srilanka a resounding success! Mery’s dedication to providing top-notch service was evident in every aspect of our trip. From seamless transportation arrangements to handpicked accommodations, everything was meticulously planned. Thanks to Olanka travels we were able to relax and enjoy every moment of our journey without any worries. Highly recommend!!

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great memories in Sri Lanka

Travelling with Olanka Travels to Sri Lanka was a great experience. Since the day one I started planning, Rangika from Olanka Travels was so helpful and she did a very good job giving us a wonderful memories in Sri Lanka. She was always very quick in responding for all my questions. The driver was so good taking us to all the places we wanted to visit safely. Great job Erangka. Sri Lanka is full of beautiful places and great food to taste. Choosing Olanka Travel is the best choice. Thank you so much Rangika for an unforgettable experience.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Sri Lanka for 18 days

I was in Sri Lanka for 18 days together with three other people and I had constant and precise assistance from Janul. A very patient and helpful travel agent who followed the preparation of our holiday step by step. Once we arrived, Tiron Silva guided us. A very kind man, an excellent driver, an exceptional guide who always satisfied our every wish with a smile. He is also a tour guide so he guided us directly in many places. A reliable person who followed us everywhere, taking care of us and not just guiding us. Beautiful experience both for the place (rare Sri Lankan pearl) and for the hotels chosen and for Tiron's work. Thank you. If you can, ask to have him as your guide.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Nice job

We come from Italy, contacting Olanka Travel by Internet. Since the beginning we have been guided and informed precisely and promptly by Janul on all the tour aspects and details . Once in Sri Lanka we have been welcomed and accompanied by Tiron Silva and his car with care, precision, culture and friendship all over the trip. Thank you again for an unforgettable trip.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

My trip was very well organized by…

My trip was very well organized by ms.mery from olanka travels. Staycation she chose was extraordinary. We are so happy and enjoyed a lot with whole trip. Food, she was taking much care about my daughter's diet. Thanks a lot.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy and friendly Srilanka experience …

I came to know about Olanka travels through internet. I had reached out to them for our recent trip to Srilanka. Rangika has been my customer relationship partner and was very understanding and helpful. She understood my requirements and suggested best package for the trip. She also ensured to give us the best driver for the entire duration. Our chauffeur was Janith for the trip and he was very knowledgeable about places, polite and friendly. They both became a friend of us by end of the trip. Excellent service by Rangika and Janith. Highly recommend Olanka travels for trustworthy tour. Thanks for making our journey memorable and smooth.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

It was a great holiday with Olanka…

It was a great holiday with Olanka travels in Srilanka.
Places selected were nice and natural to be explored.
Vehicle was nice , new and good condition.
The driver /guide Susan was really a friend and he was fully supporting us from the beginning to end. We felt him as our sons itself.
It was really a heart breaking moment to part with him in the airport.

Thanks to Olanka
And thanks a lot to Sumudu, the smart girl

Mathunny John

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted travel planners O Olanka

Olanka travel agency is a trustworthy and reputable company I have ever come across. The staff Shanika brilliantly tailored my 6 days short adventure in Sri Lanka from Negombo to Kandy and finally to Nuwara Eliya in a perfect timing with knowledgeable tour guide. Nevertheless, I had some reservations of their promises early but later realised that all are fulfilled in a cleverly crafted itinerary plan perfect to suit my tour experience needed to understand their culture and traditions. Being a first trip with more I covered in effective 5 days of stay, that certainly will set me more days to cover the other parts of Sri Lanka through Olanka travels in future. Nevertheless, I am a very apprehensive and critical person, but their untiring and meticulous effort in crafting itinerary left me speechless. Anyone plan to travel to Sri Lanka can contact Olanka and look for the pleasant and dedicated staff Shanika. Leave the plans to the expert and they will craft the best for you.
Regards
Ishak from Singapore.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Tailored trip to Sri Lanka

Olanka put together a tailored 14 day tour for us providing a great driver/guide and booking the hotels, all done by email & WhatsApp from the UK.
Best holiday we have since our honeymoon 20 years ago.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

They randomly add fees...

They randomly add extra 'fees' when you go to check out with them, update policies on the fly, and if there are issues with the tour they straight up lie about what is happening. Avoid them.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Orlanka travel is the best ,we had the…

Orlanka travel is the best ,we had the best experience ths driver (tarangue) was allways helpful and smiling.
We have to thank mr.Dino the manager was on contact always with us through the whole trip
Big thanks for the best trip

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best trip to Sri Lanka with Olanka Travels

Olanka travels were amazing! They helped us plan our trip to Sri Lanka from A to Z. They customized the itinerary based on our preference, and provided us with a car and driver (Tarangue) for the whole trip. The driver was very helpful and smiley all through the trip!
I would definitely work and recommend Olanka Travels because they were very professional, helpful and friendly.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

A seven days trip

We took a tour around Sri Lanka arranged by Olanka travels all the bookings were done as we wanted and even better the driver was super nice and helpful in every way.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Olanka Travels won't disappoint u.

We recently spent the festive season in Sri Lanka and Olanka Travels helped with our accommodations and sightseeing..
We thoroughly enjoyed ourselves and created beautiful memories. They were always on hand if I had any queries.
If u are planning a trip to Sri Lanka, try Olanka Travels, u won't be disappointed.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Superb dubai vacation..

We were selected olanka travels to organize our Dubai trip after hearing a few comments from my friends.. I think it was worth selecting them..thanks prasanth for your all support beginning to end..we were spent memorable time in dubai...

January 9, 2024
Unprompted review

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