Old Bank House Chocolate Shop Reviews 

241
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality and delicious taste of the traditional chocolates, mentioning wonderful options like dipped flakes, creamy buttons, and fruit creams. Consumers also appreciate the secure and careful packaging, ensuring that all delicate items safely arrive in perfect condition. Though some customers noted that postal deliveries take a little longer to arrive and require planning ahead, they still find the service reliable. Reviewers are thoroughly delighted to be able to purchase these wonderful treats online and eagerly look forward to ordering again in the future.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the incredible flavours, creamy milk... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the delicious... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the rapid shipping... See more

Order

People report high satisfaction with the order process, noting that it is super easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more

Rated 5 out of 5 stars

After visiting the Ambleside shop while on holiday in June my husband loved the marzipan logs so I ordered more. Lovely friendly couple run the shop. We bought a big chocolate dinosaur for our 4 year... See more

Rated 5 out of 5 stars

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in... See more

Rated 5 out of 5 stars

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favour... See more


Company details

  1. Chocolate Shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent local business

Very efficient service, helpful when arranging my first online delivery as a birthday present. Visit the shop in person when I can but would definitely order online again

March 3, 2023
Rated 5 out of 5 stars

Best chocolate flakes in the world

The chocolate flakes are the best! I messaged to ask if they could do some with white chocolate as they don’t sell them and it wasn’t any trouble for them to do our request. Amazing service and amazing chocolate

February 20, 2023
Rated 5 out of 5 stars

Taste sensation

The order was prompt and packaged well meaning the box and chocolates arrived in perfect condition. A small suggestion would be to include a little sample with the order this would feel special and encourage further purchases.

October 31, 2022
Rated 5 out of 5 stars

Yummy Homemade Chocolates

I brought the two variations of the Old Bank House's Chocolate Advent Calenders as Christmas presents for the family and was told how nice these chocolates were.
We always buy chocolates from the Old Bank in Ambleside as a special treat whenever we visit the Lake District for a holiday, and their handmade chocolates never disappoint. The Chocolate dipped flakes are very much a family favourite. Worth a visit and you'd be supporting a local business.

December 25, 2022
Rated 5 out of 5 stars

Excellent - highly recommended

Growing up, one of our family traditions was to give each other some chocolate marshmallows from the Old Bank House Chocolate shop in central Blackpool. The shop relocated to Ambleside a few years ago and our tradition was lost. Approaching Christmas, I started thinking about the past and I looked up the building history online. I managed to find the name of the company and saw that they were still trading in the Lake District! I was so thrilled and quickly placed an order, however I then saw that I had passed the delivery deadline. I went through with the order anyway and put a note in the order about our tradition. Daniel, the shop owner’s grandson, got in touch straight away and offered to meet me at their factory in Lytham, so I could get the chocolates before Christmas. I was so touched by this kind gesture and when Christmas arrived my family were absolutely over the moon to have this tradition back in our lives. The chocolates were delicious and brought fond back memories of Christmasses past, with family members who are no longer with us. Thank you so much Daniel- we wish you lots of success with Old Bank House and, of course, we will be placing lots of orders with you in the future.

December 22, 2022
Rated 5 out of 5 stars

Amazing chocolate products

Amazing chocolate products, my favorites are Viennese truffles and chocolate marshmallows. Arrived fast and carefully packaged, prompt communication about every delivery step.

December 1, 2022

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