Old Brick Furniture - Albany Reviews 4

Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their screw up, but offered nothing to fix it. This was a Saturday, I had removed old furniture in anticipation id have the new set, but told can't do anything until monday...then a week later the furniture malfunctions, I called and went into old brick numerous times, told the message will be given to store manager in which I highly doubt it was. I never got a call or email back. I go into store again and some guy at desk says he's the regional manager and can't help me saying I waited until March 23rd to report...umm no, I've been reporting old brick just does NOTHING. they take your money and are done with you. They lie big time. I made a complaint with attorney general office. They are still declining to help so next is going to be a lawsuit. Buyer beware. Recommend to kot shop here if you want quality furniture

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furniture and now the couch broke for the second time first time covered by Fox steel the insurance company denied it. flex furniture is supposed to be the best 18 months into it has broken twice. Do not recommend flex steel or old brick go somewhere else.

My husband & I had been looking for chairs to match an existing cherry dinning table for a long time. We had almost given up when low & behold we walked into old brick & found the perfect chair. Then to our further surprise we met up with the salesman Patrick Cooper who had helped us so much in the past at another furniture store. It was like seeing an old friend who we knew we could trust. As usual Patrick did not disappoint and gave us all the info on the Amish made cherry chairs that were made to order. We were able to choose the design, stain, and fabric as well as the color studs used. It was a seamless transition from beginning to end. The chairs arrived exactly when promised and are a perfect match. It looks like the table & chairs were purchased together. We couldn’t be happier with the service & product at Old Brick & will definitely return there for any future needs!!

Furniture sale went fine. Financing is a disaster. TD Bank is who Old Brick uses and they are a complete nightmare. I am forewarning all people to not use financing that is tied into TD Bank. I have struggled with this since my purchase (almost two months). Old Brick says they can't help and TD Bank is simply unapologetic about their incompetence and lack of care.