Oldnavy Reviews 513

The staff at the Cambridge store resolved my curbside pick-up issue quickly and without incident

For about 20 years I have been a wearer of Old Navy clothes. I am a teacher and I was able to afford reasonable, well made clothes. Within the last year or 2 I have been unable to find anything that doesn't look " cheaply" made and there is very little variety. The dresses are all the same! Not many clothes that I could wear to work.

Old Navy must understand that they should make improvements to their website, because I have a problem with their clothes and shoes. I will never use PayPal no more for payment.

Old Navy staff and Manager Mirna in Hiram, GA are at best bottom feeders! I will not spend another penny in their loser store. Nothing on sale that you would want. No coupons online or at the store. The manager should stay there she would never get hired at a decent store. I imagine that is why she is there!

Ordered several items on 11/23, received an email on 11/30 notifying me that my items had all shipped, expected to be delivered by 12/3. The day they were to be delivered, I checked the tracking to see what it said and it still confirmed they were to be delivered that day. Nothing showed up by the end of the day, so I checked the tracking and the delivery date disappeared and instead it said as of 12/1 it was delayed, but that had never been mentioned before. There was no sign of anything over the next week beyond 12/3. Today, 12/10, I contacted ON via online chat and the person was very helpful and issued a full refund. Hopefully I’ll see that soon, but I’m still not sure what happened. Why say it has shipped if it never has? I received an email after chatting with the person stating I had returned the items, which was obviously not true, but did they ever mail them, did they not? So confusing. Won’t plan to order anything online from their stores again.

If you have a problem with any item they will take it back no questions asked.

I worked at the old navy in bayers lake the manager kiesha was extremely disrespectful as were a lot of the staff and the quality of clothes is terrible I wouldn’t shop there personally

Absolutely disgusted with old navy they sent me clothes that had stains on it & unfortunately I can’t return & re order as the item is not available anymore, they offered 15% off my next order which is basically nothing as I won’t be ordering from them again. Everywhere else would have offered a full refund if the item wasn’t available anymore for re order. Don’t order from them online anymore as they are a useless customer service that does nothing for their mistake for sending stained clothes.

This company use to ship items quickly. Nowadays, shipping takes forever. I ordered items on October 28th and I still haven't them. I will no longer order items online.

I just can't believe how bad my first online shopping experience with Old Navy. I ordered a few items online in early Sept, I didn't received them until a month later. When I finally received the package, a wrong item was sent to me in error. I contacted Customer Service for returning the wrong item that Old Navy sent me. I returned it by mail right away. Old Navy received the item on Oct 12. I contacted Old Navy at the end of Oct but Customer Service said I need to wait until after Nov 03 if I still don't see the refund. I contacted Old Navy again on Nov 06 with my order number and a proof of the tracking history (with tracking number). Customer Service responded my email and said the order number is missing, tracking number is missing and item description that was returned is missing. I just can't believe it. I don't think I would ever order anything from Old Navy or Gap online in my life. So frustrated!!!

Whenever they do “old navy cash” or 30% off days they jack up the price of everything. I had old navy cash and bought shoes for 44.99. When I received the shoes it haha a price tag of 34.99. Such a rip off

It's ok, kinda pricey, smells weird in the store

old navy very good yes very good have bowling they do yes very good its called knock over the child with clothing racks yes very good fun

i hate old navy with my entire heart so much. so, why do i hate old navy so much? well, one time when i walked out of the store and got into my house, THE BAG EXPLODED!!!! so, my dog died and my house burned down. i am disgusted when i look at old navy now. 0/10

Old Navy has certainly improved on their service since last May. Orders are being processed in a timely fashion and delivery is within a few days. Well done Old Navy for improving. I also love their expanded size range for women

Horrible customer service. Systems are not sophisticated enough to cancel an order made on the same day.

I received a completely wrong order (likely, someone else's order) and was told that "I needed to return the wrong items, wait for about three weeks for a refund, and resubmit my original order." I already spent more time than I needed to for a simple order. The worst customer service I have encountered.

I tried to pay with Apple Pay twice. Their website said my Apple Pay didn’t go through. I decided to try manual checkout the website said they were having difficulties and to order by calling customer service. I decided to get what I need from another website instead. I noticed on my bank statement I was charged twice and received to confirmation emails for the same order. I tried to call customer service to cancel my orders. The connection was so bad I could not hear the guy from wherever in India I was calling. I called two times and both times in the middle of talking to the guy on the other end I was directed to a survey about my experience as if though it was the end of my call. I will be disputing these charges through my bank now. What a waste of time and bizarre experience.

I received everything in my order but one item. I called customer service and they told me they would have that item sent out right away. Again, that item never showed up. Awesome. Won't be ordering online from Old Navy anymore.

I am giving them 1 star. Not because of old navy but because of their delivery service Lasership. I just watched the delivery driver open his window and throw my package onto my front yard. The part he threw it on is not even considered my yard its the citys!