Fratelli Carli Reviews 13,064

Super fast delivery. Excellent offers and fair price. Thank hou

The oil is of a high quality and Carli produces what it says, honest, direct and fast delivery all in all very recommendable...

The products are nice, but after placing an online order I started receiving advertising by post, and it’s unclear how to unsubscribe from it. I find this very annoying and unprofessional. Additionally, the link to the Datenschutz section on their website is not working. I never consented to receive advertising by post or email. This is a great way to lose a customer!

Online shopping made easy to follow- selection update and offers.
Delivery in well packed cartons. Delivered direct to door. All fine.

The products are all genuine. Best choice for oil and other ingredients so important for good Italian cuisine.

Excellent products, great service!

Quick delivery and exquisite products.

A simple uncomplicated ordering process for a top quality product at a fair price

Extra Virgen Olive Oil of good quality. Goods were shipped in a record time from Italy.

A quick delivery. Yummy like always. A product that's 100% nut-free. Perfect for people with nut allergy.

1A Ware, Top Service!

Easy and high quality

The order was received damaged with the shipping box looking like a spilled oil. The bottom of the bottles got broken into small pieces. I called Customer care and they requested to take a picture of the broken pieces of glass and broken bottles. I explained to them that it is dangerous for me to handle a box with small broken pieces of glass. They didn't understand my concern of touching the oily box with many broken pieces of bottle glass. Finally, very carefully I had to handle the box with broken glass so I don't cut myself--I took photos and emailed Customer Care. They issued a refund.
The customer care at Carly were not understanding of my concern of handling broken bottles and small glass pieces, although I email them photos of the shipping box that was penetrated with olive oil.
I was offered a replacement, and I refused getting it, just in case the replacement shipment comes with broken bottles again and Carli Customer Care would be asking me again to handle broken bottles and pieces of glass in order to take photos.

Update:

1. Originally, in the first email, I send 3 photos showing the outside box and inside box all penetrated with olive oil. Are these photos not enough evidence of inside damage for your company to submit the claim to the shipper? Instead, you are asking the customers to endanger them to handle broken bottles with broken pieces of glass to provide additional photos. In fact, your company covers the cost of shipment. I should have send this whole shipment back to your company so that your company handles the broken bottles and broken glass...

2. i suggest your company to look into your packaging the bottles as there is no protection/wrapping materials to cover the bottoms of the bottles. there are several reviews on the internet from other customers describing that they received broken items. I should have checked these reviews prior to ordering from your company.

3. you gave me the refund for $34.80 for the package of 3 bottles, and now offering $10, totaling $24.80. Now, $24.80 vs. endangering the customer to handle broken pieces of glass/broken bottles in order to take photos so that you can submit the claim to the shipper. $24.80 vs. losing the customer and unsatisfactory reviews.

I hope you can share these points and original sent photos with your company's management.

Thank you for reading.

Alles bestens, Superware