Product is not like the description. Text description says hand made in India. What arrived is plastic mould with resin and comes from China. I would not recommend this particular product (o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going... See more
Company replied
I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couri... See more
Company replied
The team at Olivenorma are very helpful and managed to solve my order issue in a professional manner. They answered emails quickly and politely. I’m very happy with my purchase.
Company replied
3.4
Average
390 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be willing to wait and wait and wait
It’s purposely not clear, but this company is located in another solar system. Do not order if you would like the item this decade. Do not be advertising Christmas gifts in the middle of December when you know there is absolutely no way they will arrive by Christmas.
December 24, 2025
Unprompted review
Reply from Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We do provide clear shipping timelines on our website, and you can check them here: https://www.olivenorma.com/pages/shipping-information
If you share your order number with us, we'd be happy to help you track your package and ensure it's on the way. We appreciate your patience and will do our best to resolve any concerns you have!
So impressive. Beautiful products. Amazing customer service
The items I ordered are absolutely beautiful. The customer service is the best I have ever experienced! So quick to respond. I could not have asked for more.
December 23, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words! 💖
We’re truly happy to hear that you love the items and had such a great experience with our customer service. Your support and recognition mean a lot to our team, and it really motivates us to keep doing our best.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! ✨
I've enjoyed all my interactions with…
I've enjoyed all my interactions with you guys and the jewelry.You go the extra mile.Thank you and happy holidays ♥️🙏
December 20, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words and support! 💖
We’re truly grateful for your trust and are delighted to hear that you’ve enjoyed both our jewelry and your experience with our team. Going the extra mile for our customers is always our goal, and your feedback means a lot to us.
Wishing you happy holidays filled with joy and warmth, and we look forward to serving you again soon! ✨🙏
Amazing quality and lighting fast…
Amazing quality and lighting fast delivery
December 17, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and impressed by the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon. 😊
Paid for an order and not heard…
Paid for an order and not heard anything since 9 days contacted this company for a response and when my items will be dispatched and haven't received a response back ? Awful service and possibly been scammed .order no ##NUK5570 found the tracking its suck in an airport in China not moving for the last few days really people should be informed that the products come from China and may never get here or if they do it will be a month doing so 🙄
December 3, 2025
Unprompted review
Reply from Olivenorma
Dear Customer,
Thank you for providing your order number. We sincerely apologize for any inconvenience caused.
We have already sent the full tracking details to the email address used when placing your order. If you do not see it in your inbox, please kindly check your spam or junk folder, as emails may occasionally be filtered there.
To ensure you receive future updates, please mark contact@mail.olivenorma.com
as “not spam.”
If you are still unable to locate the tracking information, please contact us directly via email and we will resend it immediately.
Please rest assured that we are a responsible seller, and we are here to assist you until your order is fully resolved.
Thank you for your patience and understanding.
Excellent service and and good quality gifts
Would definitely recommend this company as the Items are so beautiful and definitely worth the money
December 10, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your kind review! We are delighted to hear that you received excellent service and that you’re happy with the quality of our gifts. It means a lot to us that you find the items beautiful and worth the money.
We truly appreciate your recommendation and look forward to serving you again in the future!
Be patient
It took a while to get there but it was very beautiful just like I imagined and my granddaughter absolutely loves it
December 9, 2025
Unprompted review
Reply from Olivenorma
I'm so glad to hear that your granddaughter loved it! 😊 Sometimes the wait can feel long, but it’s always great when the product exceeds expectations. Thanks for sharing your experience!
ZERO and FIVE makes THREE
Product is not like the description.
Text description says hand made in India.
What arrived is plastic mould with resin and comes from China.
I would not recommend this particular product (octopus), however they did reach out and offer a full refund without issue, which I appreciate.
So product ZERO.
Customer Service FIVE.
Generous final score THREE.
December 9, 2025
Unprompted review
Reply from Olivenorma
Dear Customer,
Thank you very much for taking the time to update your review and for acknowledging our customer service. We truly appreciate your fairness.
We are very sorry that the product you received did not meet your expectations. This was never our intention, and we understand how disappointing that must have felt. As mentioned, we have already processed the full refund according to your request, and we sincerely hope this helps make up for the negative experience.
Thank you again for your honest feedback. It helps us improve both our products and our service.
If we could give it a zero we would
If we could give it a zero we would, and no way of getting a refund either absolutely disgusting taking people's money before Christmas.
It will be a full month in two weeks definitely disgusted with this company.
November 16, 2025
Unprompted review
Reply from Olivenorma
Dear customer,
We’re truly sorry to hear about your experience, and we completely understand how frustrating delays can be—especially during the busy holiday season.
We’d really like to help resolve this for you. Could you please share your order number with us? Once we have it, our team can immediately check the shipping status or arrange a solution for you, including a refund if the package is confirmed lost.
We never want any customer to feel ignored, and we will do our best to make this right for you.
Thank you for giving us the chance to assist.
I got my engagement rings from…
I got my engagement rings from olivenorma, and they looked beautiful! Then I wore it for a couple of days or so and it began to turn my finger green and tarnish! Unbelievable. Now I have to go and purchase rings elsewhere so I can have a nice engagement ring
November 6, 2025
Unprompted review
Reply from Olivenorma
Dear customer,
We’re sorry to hear about your experience. To maintain the color and quality of any jewelry, we always recommend removing it before showering, sleeping, washing hands, or contact with water, oil, soap, detergents, or sweat, as these factors can accelerate tarnishing.
Could you please provide us with your order number and a photo of the item and the issue?
We would like to verify this for you and assist you with the best solution.
We’re here to help.
Reply from Olivenorma
Dear customer,
Thank you so much for your kind words! We’re thrilled to hear that you love your gems. 💎 Your support means a lot to us, and we look forward to serving you again soon!
I really love ❤️ the set of Beautiful set of Free rings
I really love ❤️ the set of rings. I never thought I would be this amazed on free ring. I know I will buy from you again. Amazed !!!100 0/0 thank u Janet A.?
October 4, 2025
Unprompted review
Reply from Olivenorma
Thank you so much, Janet! ❤️ We’re thrilled to hear you love your rings and that they amazed you! We can’t wait to see you shop with us again. Your happiness means the world to us! ✨
I ordered the 3 pyramids
I ordered the 3 pyramids. They are absolutely stunning and I would buy from this business again. I reached out to the team with a query pertaining to delivery and they were very prompt with their response. I am very pleased overall with the experience. It’s not easy to find shops like this :)
October 10, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words! 🌟 We’re delighted to hear that you love your pyramids and had a positive experience with our team. Your satisfaction means the world to us, and we truly appreciate your support. 💛
Olivenorma is a total SCAM
Olivenorma is a total SCAM. Do your research first! They have been so dishonest, they should be removed from the Internet.
October 7, 2025
Unprompted review
Reply from Olivenorma
We’re truly sorry to hear about your experience.
Our team is always happy to assist and resolve any issue, but we haven’t received any specific details or order information to look into this properly.
Please reach out to us again with photos of the item you revceived so we can help you as soon as possible. We sincerely hope to make things right for you.
Very very pretty and fast shipping
Very very pretty and fast shipping
October 7, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for your kind words! We're thrilled to hear you loved the product and that it arrived quickly. 😊
We really appreciate your support!
Got 2 Orgonite pyramids
Got 2 Orgonite pyramids, epoxy covered supposedly gemstones. looks good and mostly feels good , used for meditation i can feel the positive energy flow increase.
October 2, 2025
Unprompted review
Reply from Olivenorma
Thank you so much for sharing your experience! ✨ We’re delighted to hear that you enjoy the orgonite pyramids and feel their positive energy during meditation. Wishing you many more peaceful and uplifting moments! 💜
Worthless product
I spent 200 dollars on a really bad product because I didn’t do my research properly and placed the order impulsively. I didn’t expect the quality to be so poor, and they don’t offer returns or exchanges. Later, I looked it up and found out that what I thought was an Australian local company actually shipped the product from China. If it’s something cheap that only costs a few dollars, it’s fine — but don’t spend money on big items.
August 11, 2025
Unprompted review
Reply from Olivenorma
Dear customer,
We’re sorry to hear that you feel disappointed with your purchase. We always aim to provide good value products, and many customers enjoy them, but we understand your concern. Even though certain items are non-returnable due to logistics reasons, please share your order number with us — our team will review your case and do our best to assist you.
I had a similar experience that another…
I had a similar experience that another reviewer here seemed to have had. I tried to contact the company that the silver finish on my ring was coming off after wearing it only three times. I was then unable to get another email through to them (even with the original email address I used the first time). The jewelry looks nice at first, but I would question the quality of the materials.
September 29, 2025
Unprompted review
Reply from Olivenorma
Dear customer, we’re very sorry to hear about your experience.
Please rest assured that we never block or blacklist any customer emails — it may have been a temporary network issue.
Regarding your ring, all of our pieces go through strict quality checks, but we sincerely apologize if yours did not meet expectations.
Could you please provide us with your order number and the email address you used to contact us? This will help us locate your case quickly and assist you with a proper solution. Thank you for your patience and understanding.
Scam
Olivenorma is a scam. My order was marked “delivered,” but nothing ever arrived. I have cameras proving no delivery, and they use a cheap courier while refusing to take responsibility. Still waiting for my package—don’t waste your money here.
Joelle
September 8, 2025
Unprompted review
Reply from Olivenorma
Dear Joelle,
We’re very sorry for the frustration caused.
This is absolutely not the experience we want for our customers.
According to your request, we have already arranged a free replacement package for you to ensure you receive your order.
Please rest assured we are following up closely with the courier until it reaches you safely.
Thank you for your patience and understanding.
What you see is NOT what you get, buyer beware!
**If you don’t want to read the full review then please note this; if you’re trying to obtain a refund, don’t accept their rubbish ‘ we can only give you 20% and you can keep the product. That’s the best we can do’ nonsense. They know they’re selling products of poor quality, that are not as advertised- this is all just part of their scam, I believe. It’s not acceptable and not what you’re entitled to. You’ll go back and forward A LOT but if you keep pushing, you’ll get a full refund. They also refuse to pay for the return postage, so you’ll probably get to keep the item too. (Not that you’ll want to!) If you need to escalate, go though your bank or PayPal.**
Full review: Absolutely awful. As others have stated, the products they sell are cheap imitations and of very poor quality. I ended up having to go to PayPal for a refund after much back and forth with them. Here’s an excerpt from one email I received from Olivenorma;
‘We would like to sincerely apologize for any misunderstanding. We completely understand your frustration and acknowledge that the items you received are faulty and not as advertised.
Unfortunately, as per our policy, we are unable to cover the return postage or provide prepaid labels. However, we will gladly process a full refund for your order once the items are returned. Alternatively, if the postage costs are too high for you, we can offer you a 40% refund for the items in question, which is the best we can offer under these circumstances.’
They literally admitted the item was faulty and not as advertised, but refused point blank to pay for return postage. If I’d paid for the return myself, I’d have lost about half of the initial cost of the items to postage; the items I bought were HEAVY, and they’re based in China and I’m in Australia, hence the extremely high cost. As I mentioned, I went back and forward with them many times- they kept upping their crappy lowball ‘this is the best we can do offers’; which was always a partial refund and keeping the items, or, me paying the crazy postage costs to return- then they’d give me my money back.
The fact the items are fake/cheap replicas of what’s advertised and their refusal to pay for the return (which meant they were not acting in accordance with my statutory consumer rights), enabled me to open a case with PayPal- so that was something at least!
Only once I’d lodged a dispute with PayPal and notified them of this, did they actually make any real attempt to property rectify the situation- by which point it was too late.
Their products, business practices and customer service are all awful. Please save yourself from the headache I’ve endured. Hopefully this review can help someone! :)
08/09- response to Olivenorma;
My issue wasn’t with the imperfections during the plating process- they were with the fact the items were 3x as thick as advertised; looking nothing like the photos. One also had a large CHIP and a CRACK, both were glued together (when meant to be one solid piece) AND they were advertised as genuine rose quartz (there’s nothing genuine about them).
Any steps you took to remediate this situation were taken AFTER PayPal stepped in and refunded me- therefore completely redundant. And you know this.
Nice try though.
August 28, 2025
Unprompted review
Reply from Olivenorma
Dear Customer,
We are truly sorry to hear about your disappointing experience. We are truly sorry to read about your experience and that you felt disappointed with both the product and the resolution process. We never want our customers to feel let down.
But we must clarify that your description of our products and service is not accurate. Please know that our items are handcrafted, and we never advertise anything that is not genuine, and while small variations can sometimes occur, the concerns you raised should not have happened. We did offer solutions, but we understand that this was not satisfactory for you, and we regret that PayPal had to step in before the matter was resolved.
We sincerely apologize for the frustration this caused and will continue improving our quality checks and service policies to avoid similar situations in the future. Should you wish to discuss this further, please contact us directly at contact@mail.olivenorma.com — we would still like the opportunity to make things right.
We sincerely value your feedback and will use it to improve both our products and customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.