The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more
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Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
Unit F, Davis Rd Industrial Park, KT91TQ, Chessington, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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I am still awaiting delivery of these items

Reply from Oliver Bonas
The evri delivery left on my doorstep on a busy road, late on a Friday night (22.45) without attempting to ring the bell and actually deliver in person. The parcel is now missing and raised with evri

Reply from Oliver Bonas
Very poor, paid for next day delivery ordered before midday and the order came 48 hours later. Paid extra for next day delivery so won’t be using again

Reply from Oliver Bonas
Everything went smoothly. Fast delivery. Gorgeous denim jacket. I ordered a size 12 which fits perfectly.
I normally shop on TikTok but my daughter took me into a bonas store on my birthday to “restyle” me lol. She’s caused me a big problem now. I could have spent hours in there. The clothes are very expensive but the quality is unquestionable. I have my first OB outfit but it’ll be a while before I can afford to visit again . Something to look forward to.
Product and service from Olivia Bonas was great but unfortunately you use Evri to deliver your parcels I literally had to find my parcel by knocking on doors found it in a porch on the other side of the road 6 houses down please use a better delivery service

Reply from Oliver Bonas
Excellent service from start to finish, plus the packing was superb especially as it was a glass vase. Will certainly shop again with Oliver Bonas online fabulous.
Well I had the option to pay for next day delivery, if this was not something you could fulfill then the option to select and pay more for delivery should not be made available. 3 days later still awaiting my order. Not a happy customer experience

Reply from Oliver Bonas
Excellent - Easy to order and came so quickly - good price. Will definitely order again at some point.
Assistance in the shop are lovely people and always happy to help, delivery was very quick and before time. Great service 👏 thankyou
Sadly delayed and broken although customer service tried to help

Reply from Oliver Bonas
Excellent service no problem on returns
Excellent quality clothing
Arrived quickly
The item I purchased was not in stock in the store in my size, however, I left my email to be contacted when it came back in stock. I was contacted as promised which was great and so ordered, first class service
Quick delivery and high quality product! Oliver Bonas is always my favourite!
Beautiful mirror! It arrived quickly and complements everything in my bedroom perfectly. It looks incredibly elegant and far more expensive than it actually was. I’m absolutely delighted with it.
The service and delivery was fine but the product was dreadful. I bought my usual size but the shoulders of the jumper were part way down my arms and the sleeves came way over my hands. The jumper was probably the right length but the fact that the shoulder seams came in the wrong place meant there wasn't a good fit and it bagged very badly in the area underneath the arms. Very badly designed. I am a stock size and this was just a very poorly designed or manufactured pattern. Very disappointed and returned promptly for a refund. Online voucher meant I could only order in store but not take the item home as it had to be delivered to my home or to the store despite being in stock there.

Reply from Oliver Bonas
Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday
And then allocated to Evri - why do businesses use Evri? - they are so poor, particularly for weekend deliveries
Evri tried to deliver to wrong address on Sat and sent message saying it would be delivered next working day. At which point I started to plan alternatives….
But to be fair Evri then delivered later in the day…..
Nice product, got delivered Just before the day, but not an easy experience - no order paperwork (checked spam), and no agents available when I needed them (Friday lunchtime). Needs to be better! Unfortunately Amazon sets the benchmark!
Very happy with products & quick delivery!

Reply from Oliver Bonas
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